HP StorageWorks P9000 Tiered Storage Manager Software 7.1 CLI Reference Guide (TB585-96011, May 2011)

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7 Troubleshooting

This chapter explains what to do when problems occur with the CLI.

Troubleshooting the CLI

When a problem occurs with the CLI, do the following:

• Make sure that the cause of the problem is not the software, the computer, or the LAN hardware,

and then restart the computer.

• Make sure that no problems exist with the Tiered Storage Manager server.

For details about troubleshooting specific to the CLI, see the following table.

Table 101 Troubleshooting the CLI

Recommended actionCauseProblem

Check and, if necessary, revise the

server location that was specified

on the command line or as a prop-

erty; make sure that the specified

port number or host address is cor-

rect.

The Tiered Storage Manager

server was not found.

Cannot log in to Tiered Storage

Manager software.

Change the user name or password

that was specified at the command

line or property to the correct one.

The user name or password is in-

correct.

Unlock the user account manually.The user account is locked.

management permission and grant

Tiered Storage Manager permis-

sions to the applicable user.

The user does not have Tiered

Storage Manager permission.

Follow the instructions in the output

error message to correct the settings

in the properties file.

Operation is not possible because

there is an incorrect setting in the

properties file.

The contents set in the htsmcli-

env.properties file have not

been executed properly.

The values specified directly from

the command line take preference

over the values set in the properties

file. If you omit the command line

specification, the values in the

properties file are used.

The parameter has been specified

directly from the command line.

The contents set in the hts-

mcli.properties file have not