HP StorageWorks Command View XP Advanced Edition Device Manager Server Installation and Configuration Guide (December 2005)

Troubleshooting 133
• The Device Manager log in window is not displayed when you start Web Client.
• The Device Manager main window is not displayed after logging on to Device Manager.
To acquire a Java™ VM thread dump in Windows
®
:
1. In <common component installation directory>\hwc\containers\HiCommand,
create a file called dump.
2. Stop the Common Component services. Refer to section
4-2-2 if you need instructions.
3. The javacorexxx.xxxx.txt file is output to <common component installation
directory>\hwc\containers\HiCommand
4. Start the Common Component services. Refer to section
4-2-1 if you need instructions.