HP StorageWorks Command View XP Advanced Edition Device Manager Server Installation and Configuration Guide (December 2005)

Troubleshooting 131
9 Troubleshooting
9-1 Problems and Solutions
Table 9-1 lists the common problems and solutions after installing the Device Manager on a
Windows
®
platform. For a listing of Device Manager Error Codes, contact your HP support
representative for assistance.
Table 9-1 General Troubleshooting Information
Problem Solution
DESCRIPTION: Inconsistencies in LUNs and Logical
Group information. LUNs disappear or logical group
information is inconsistent between Device Manager
servers.
CAUSE: Multiple Device Manager servers are managing
the storage arrays.
SOLUTION: Never have more than one active Device
Manager server managing a single storage array at a
time. Device Manager was designed to manage multiple
storage arrays, but not to cooperate with other instances
of Device Manager server to manage the same storage
array.
More than one active Device Manager client is not a
problem.
DESCRIPTION: Not enough disk space for installation in
a Windows
®
environment.
CAUSE: The InstallAnywhere™ installer needs sufficient
space to unpack the compressed installation files.
InstallAnywhere™ uses the Windows
®
TEMP environment
variable to locate the temporary directory for extracting the
files. You should have at least 100 MB of free space
available, preferably more, on this drive.
SOLUTION: Choose a different drive and directory, or
delete files from the Windows
®
TEMP directory to clear
enough space for InstallAnywhere™.
DESCRIPTION: Inconsistencies in LUNs and Logical
Group information. LUNs disappear or logical group
information is inconsistent between the Device Manager
servers.
CAUSE: Multiple Device Manager servers are managing
the storage arrays.
SOLUTION: Never have more than one active Device
Manager server managing a single storage array at a
time. Device Manager was designed to manage multiple
storage arrays, but not to cooperate with other instances
of the Device Manager server to manage the same
storage array.
More than one active Device Manager client is not a
problem.
DESCRIPTION: Not enough disk space for installation in
a Windows
®
environment.
CAUSE: The InstallAnywhere™ installer needs sufficient
space to unpack the compressed installation files.
InstallAnywhere™ uses the Windows
®
TMP environment
variable to locate the temporary directory for extracting the
files. You should have at least 100 MB of free space
available, preferably more, on this drive.
SOLUTION: Choose a different drive and directory, or
delete files from the Windows
®
TEMP directory to clear
enough space for InstallAnywhere™.