HP P9000 Replication Manager Software 7.4.0-00 Configuration Guide (TB584-96058, December 2012)

appagentif.properties ......................................................................................................... 98
base.properties .................................................................................................................. 99
RpMCLI.properties .................................................................................................................. 100
5 Security management ..................................................................... 103
Network communications security ............................................................................................. 103
Securing communications between HP StorageWorks P9000 Command View Advanced Edition
Suite Common Component and Web browsers .................................................................... 104
Securing communications between Replication Manager and the Device Manager server .......... 106
Securing communications between Replication Manager and Business Continuity Manager Software
(IHS) ............................................................................................................................... 107
Audit log event categories ....................................................................................................... 109
6 Troubleshooting ............................................................................. 113
Overview ............................................................................................................................... 113
General problem resolution ...................................................................................................... 113
Collecting maintenance information .......................................................................................... 114
Executing the collection command ...................................................................................... 115
Examples of collection commands ................................................................................ 116
Troubleshooting Application Agent operations ............................................................................ 117
Resolving Application Agent installation and uninstallation errors ............................................ 117
Application Agent and VSS Provider installer trace log files ............................................. 118
Resolving Application Agent operation errors ....................................................................... 119
Collecting support information with the hrpmap_getras command ........................................... 119
Application Agent events that can be ignored ...................................................................... 120
Troubleshooting detailed message RPM-00824 ........................................................................... 123
Transferring the database to another disk (non-cluster) ........................................................... 123
Transferring the database to a cluster server ......................................................................... 124
Transferring the database to a Windows Microsoft Cluster Server (MSCS) ................................ 125
Procedure on the executing node ................................................................................. 125
Procedure on the standby node ................................................................................... 126
Using the hcmdsdbclustersetup command ............................................................................ 128
Troubleshooting when copy pairs are not recognized .................................................................. 129
Items to be checked on the pair management server ............................................................. 129
Installation of Device Manager Agent ........................................................................... 130
Link between Device Manager server and Device Manager Agent ................................... 130
Properties of Device Manager Agent ............................................................................ 131
Settings in the P9000 RAID Manager configuration definition file ..................................... 131
Items to be checked from Device Manager GUI .................................................................... 131
Recognition of Device Manager Agent ......................................................................... 131
Recognition of the command device ............................................................................. 131
Recognition of the replication configuration ................................................................... 132
Recognition of storage systems .................................................................................... 132
Items to be checked from the GUI ....................................................................................... 132
Troubleshooting replica operations ............................................................................................ 132
Replica creation fails silently .............................................................................................. 133
Backup server is not recognized as a pair management server ............................................... 133
Restoring a replica with roll-forward fails with error message RPM-11510 ................................ 133
Restoring a replica fails with event ID 454 ........................................................................... 134
Creating a replica fails with error message RPM-10006 ........................................................ 134
Creating a replica fails with event IDs 17, 1 and 10010 ....................................................... 134
Disk status remains online after replica operation is complete ................................................. 134
Configuration Guide 5