HP P9000 Command View Advanced Edition Suite Software 7.4.1-00 Administrator Guide (TB581-96334, April 2013)

javapath_setup command .................................................................................................. 264
TIC command .................................................................................................................. 265
12 Setting up Host Data Collector ....................................................... 267
Installing Host Data Collector ................................................................................................... 267
Prerequisites for installing Host Data Collector (Windows) ...................................................... 267
Installing Host Data Collector (Windows) ............................................................................. 268
Prerequisites for installing Host Data Collector (Linux) ............................................................ 269
Installing Host Data Collector (Linux) ................................................................................... 269
Notes on using Host Data Collector computers in a cluster configuration .................................. 270
Registering a Host Data Collector computer on the management server ................................... 271
Specifying the Host Data Collector environment settings ............................................................... 272
Resident processes of the Host Data Collector ...................................................................... 272
Starting the Host Data Collector service ........................................................................ 273
Stopping the Host Data Collector service ...................................................................... 273
Starting the Host Data Collector Base service ................................................................. 273
Stopping the Host Data Collector Base service ............................................................... 274
Checking the operating status of the Host Data Collector Base service .............................. 274
Registering firewall exceptions for Host Data Collector ......................................................... 275
Registering an exception for the Host Data Collector service ............................................ 275
Registering an exception for the Host Data Collector Base service (for non-SSL
communication) ......................................................................................................... 275
Registering an exception for the Host Data Collector Base service (for SSL
communication) ......................................................................................................... 276
Changing the JDK used by Host Data Collector .................................................................... 277
Checking the Host Data Collector version ............................................................................ 278
Removing Host Data Collector .................................................................................................. 278
Removing Host Data Collector (Windows) ........................................................................... 278
Removing Host Data Collector (Linux) .................................................................................. 278
13 Troubleshooting ........................................................................... 281
Common problems and solutions .............................................................................................. 281
Problems and solutions in the management server ................................................................ 282
Problems and solutions in Device Manager ................................................................... 282
Problems and solutions in Tiered Storage Manager ........................................................ 284
Problems and solutions in the host ...................................................................................... 288
Maintenance information that must be collected if a failure occurs ................................................. 290
Acquiring maintenance information on the management server .............................................. 291
About acquiring maintenance information on a Host Data Collector computer .......................... 294
Acquiring maintenance information for a Host Data Collector computer that manages normal
hosts or virtual machines ............................................................................................ 294
Acquiring maintenance information for a Host Data Collector computer that manages
virtualization servers ................................................................................................... 295
Acquiring maintenance information on a host (for a host managed by Host Data Collector) ....... 296
Acquiring maintenance information on a host (for a host managed by Device Manager agent) ... 296
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Windows) .................. 297
Acquiring a thread dump of the HCS Device Manager Web Service (Windows) ...................... 297
Acquiring a thread dump of the HBase Storage Mgmt Common Service (Linux) ........................ 298
Acquiring a thread dump of the HCS Device Manager Web Service (Linux) ............................. 298
Checking audit log data .......................................................................................................... 299
Message text in audit log data ........................................................................................... 302
Message text for Common Component processing ......................................................... 302
Message text for Device Manager server processing ...................................................... 302
Message text output when related products are started ................................................... 304
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