HP StorageWorks Command View SDM Installation and User Guide (T1086-96023, February 2005)

226 Solving Problems
used to populate the Launcher screen. If there is a functional array connected
to the host that does not appear in the Launcher screen, it may be necessary
to repeat the discovery process.
To rediscover the arrays:
1 Check the disk array hardware and make sure it is operating properly,
and that the array is connected to the host, switch, or hub.
2 Manually stop the HostAgent and OpenDIAL services. See "Starting/
Stopping HostAgent and OpenDIAL" on page 55.
3 Delete all files in the ../sanmgr/hostagent/pdb folder. This causes
OpenDIAL to rebuild the database files with the array devices that are
discovered.
4 Manually restart the HostAgent and OpenDIAL services.
5 Execute the armdiscover command to initiate the discovery process.
6 Check the Launcher to ensure the array is now displayed. You can also
execute the armdsp -i command to display the arrays that were
discovered.
If this does not solve the problem, contact support for assistance.
PROBLEM Command View SDM is not working properly. I have
exhausted all other possible solutions without success.
SOLUTION Remove and reinstall the Command View SDM software. Before doing so
make sure the host meets all necessary requirements.
PROBLEM The Mozilla browser is unable to bring up the CVSDM GUI.
SOLUTION Go to the Mozilla Plug-in folder and create a soft link.
Eg:
# cd /usr/lib/mozilla-1.4/plugins
# ln -s /opt/sanmgr/jre/plugin/i386/ns610-gcc32/libjavaplugin_oji.so