HP StorageWorks Command View SDM Installation and User Guide (T1086-96023, February 2005)

Solving Problems 223

Solving Problems

This chapter identifies problems you may encounter when installing and using

Command View SDM. It takes you through the steps typically required to

solve each problem. If the problem you are experiencing is not include here,

the following resources may provide a solution.

■ HP support contact

■ HP support web site

■ HP storage forums

PROBLEM Command View SDM stops working when Secure Manager is

enabled.

Command View SDM cannot manage the array.

SOLUTION If Command View SDM cannot communicate with array, it indicates that the

host on which Command View SDM is running does not have “Configure” (C)

permissions on any LUN it can access on the array. Typically the LUN 0 entry

in the LUN security table is used to grant Configure permission to all hosts. If

access to LUN 0 is restricted, the host may no longer be able to use

Command View SDM to manage the array.

Correcting this problem requires editing the array LUN security table. If there

is another Command View SDM host which can communicate with the array,

you can use that host to edit the LUN security table. From the functioning host,

perform the steps below.

If there is not another Command View SDM host, you will have to disable

LUN security using the virtual front panel. For more information on using the

virtual front panel, see the HP StorageWorks Virtual Array Installation Guide.

When security has been disabled, continue with the steps below.

1 Read the LUN security table from the array into a file:

armsecure –r –f <filename> -p <password>} <array-id>