HP StoreEver Command View for Tape Libraries (CVTL) v. 3.7 and Interface Manager Firmware v I274 Release Notes

and the Interface Manger sending the support ticket at the same time is causing the LTO3 drive to
hang.
Workaround: Back revision only the Interface Manager code to I270. If I274 is required for a different
issue then in the Interface Manger CLI send the command “set support disable” can be used but this
will disable tape assure.
Found in version: i271 and later
Interface Manager Firmware will not let it be chosen in the download list
Symptom: Occasionally if multiple files are chosen to be downloaded the Interface Manager firmware
will not show up in the list to check.
Workaround: Go back to the previous page and wait about 20 seconds. Then click on next again.
Found in version: 3.1.00
Interface manager is yellow Secure Manager needs to be synchronized
Symptom: Secure Manager inoperative - One or more interface controller device map(s) are out of
synchronization with the access control settings. Please run the "Synchronize" action available on the
Secure Manager page face controller device map(s) are out of synchronization with the access control
settings. Please run the "Synchronize" action available on the Secure Manager page.
Workaround: Manually run the “Sync Sec” from a ssh or telnet session to the IM. If this fails, reboot
the component that the WWN is listed as belonging to then do a resynchronize before calling support.
Found in version: I270 and later
Command View TL user interface is unresponsive
Symptom: After selecting Host Access→Actions→Add Access Control Group (for an EML and ESL
E-Series library), the Command View TL user interface becomes unresponsive.
Workaround: Close the browser window and manage the library again.
Found in version: 3.0.00
Restoring the configuration of the library does not reflect the restored configuration
Symptom: Restoring the configuration of the library from the Interface Manager CLI does not reflect
the restored configuration in the Command View GUI.
Workaround: After restoring the configuration of the library from Interface Manager CLI, manage the
library using the Command View TL GUI, then navigate to the pages in configuration pane and click
Refresh.
Found in version: 3.0.00
Command View TL 3.0.00 upgrade libraries with i240 code of earlier
Symptom: The firmware downloads will fail, hang or timeout even if connectivity passes.
Workaround: CVTL 3.0.00 cannot upgrade any libraries with i240 or older Interface Manager
firmware. Use 2.7.00 or 2.8.00 versions of command view TL to upgrade the Interface Manager
firmware or use the cli method to update the Interface Manager code first to i270 or greater.
Found in version: 3.0.00
Command View TL 3.0.00 upgrade libraries with i240 code of earlier
Symptom: On a Windows 7 Operating System with the Power Options mode set to turn off the display
or put the system to sleep the following error can occur when accessing the system after it has turned
off the display or gone into sleep mode.
Workarounds 27