HP StoreEver Command View for Tape Libraries (CVTL) v. 3.7 and Interface Manager Firmware v I274 Release Notes

Workaround: Click Ok in the dialog box. The Command View TL upgrade will continue for few minutes
and then an “Installshield wizard complete” dialog box is displayed; click Finish in the dialog box to
complete the installation.
Found in version: 3.5.00
Uninstalling Command View TL by retaining support tickets, backup files and Installing
the Command View TL in a different location does not copy the support tickets, backup
files to the new location
Symptom: You cannot view the details of the support ticket when double clicking it from support ticket
panel. TapeAssure backup files will not be listed in TapeAssure Save/Restore Database panel.
Workaround:
1. Copy the files
• From <previously installed Command View TL location>\supportticket\
v2
• To <newly installed Command View TL location>\ supportticket\v2
2. Copy the files
• From <previously installed Command View TL location>\TapeAssureBackup
• To <newly installed Command View TL location>\TapeAssureBackup
TapeAssure data is not shown for ESL-E, ESL G3, MSL and Autoloader drives
Symptom: In rare cases, TapeAssure data is not shown for a very few number of ESL-E, ESL G3, MSL
and Autoloader drives.
Workaround: None. This issue will be addressed in a future release.
Found in version: 3.5.00
After doing a FRU replacement of an Interface Controller with no drives attached might
not come back to a green state
Symptom: The Interface Controller has the maps pushed to it but the Interface Manager has missed
that this has happed.
Workaround: Telnet to the Interface Manager and run the “show host access refresh”. This command
causes the Interface Manger to get mapping and host access information up to date. If for some reason
this does not work rebooting the Interface Manager or Interface Controller should also work.
Found in version: i274 and lower
On an Encrypted library after doing a FRU replacement of LTO5 or LTO6 drives the
library might present an error against the LTO5 or LTO6 drives as "Unable to open
management path"
Symptom: The encryption path to the LTO5 or LTO6 drives IP address of the drive just removed is not
removed from the data base in the IM.
Workaround: Rebooting the Interface Manager will clean up the IP address for the encryption path.
Found in version: i274 and lower
ESL-E libraries with LTO3 drives can hang during unload
Symptom: The ESL-e library takes 1 hour and 15 minutes to do a move command but the LTO3 drive
will not unload and gets the error “Tape move for tape with barcode AA[xxxx] failed 020b800b
Command aborted by user”. The LTO3 drive and the ESL-e library are hung and a library reboot is
required to recover. The ESL-e retry on the drive unload, the host software sending a load command
26 Workarounds