HP P6000 Cluster Extension Software Administrator Guide (5697-0986, June 2011)

6 Troubleshooting
To troubleshoot problems with P6000 Cluster Extension, you must understand HP P6000 Continuous
Access environments. See the HP P6000 Continuous Access and HP P6000 SMI-S documentation
before assuming that a problem has been caused by P6000 Cluster Extension.
Changing the P6000/EVA SMI-S user name and password
If the HP P6000/EVA SMI-S user name or password is changed through the P6000 Command View
GUI or any other method, you must change the information in P6000 Cluster Extension.
• For Windows Server 2003, see “clxpmu” on page 96.
• For Windows Server 2008/2008 R2, see “Starting the P6000 Cluster Extension configuration
tool” on page 26.
Log facility
The logging module of P6000 Cluster Extension provides log messages to the cluster software as well
as to the P6000 Cluster Extension log file. The P6000 Cluster Extension log file includes disk status
information and is located by default in this directory:
Windows
%ProgramFiles%\Hewlett-Packard\Cluster Extension EVA\log\
Linux
/var/opt/hpclxeva/log
If you need to clear and reset the log file, for example to reduce disk space usage, archive the log
file and then delete it. A new log file is automatically generated.
Error return codes
P6000 Cluster Extension provides the following error return codes for failover operations:
DescriptionError return code
Prohibits an application service startup on the local system. This can be caused by the
inability of P6000 Cluster Extension to enable disk access, or the misconfiguration of
the storage system environment.
local error
Prohibits an application service startup on any system in the local data center. This
error is returned if the disk state indicates that it makes no sense to allow any other
system connected to the same storage system to access the disks. MSCS does not allow
cluster-wide or data-center-wide disabling of resources. This is local error behavior.
data center error
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