HP 3PAR Cluster Extension Software Administrator Guide for Windows (5697-1821, April 2012)

When HP 3PAR Cluster Extension is integrated into the cluster software, an error message string
and integer value are displayed. For the CLI, a return code is displayed. For more information,
see “CLI commands” (page 71).
Log files
Log files assist you in locating and identifying problems. Timestamps, component IDs, and message
IDs are included.
• HP 3PAR Cluster Extension-related messages are logged by MSCS to the file %ClusterLog%
for Windows 2003. For Windows 2008, HP 3PAR Cluster Extension-related messages are
logged by MSCS to a file in the cluster log directory %SystemRoot%
• HP 3PAR Cluster Extension-related messages are logged by RHCS and SLE HA for each cluster
resource to the file /var/log/messages.
• For each system, HP 3PAR Cluster Extension keeps its own log file in its default log location.
Log locationLog fileSystem
%HPCLX_3PAR_PATH%\logclx3PARmscs.logWindows
/var/opt/hpclx3par/logclx3PARlxcs.logLinux
/var/opt/hpclx3par/logclx3PARrun.logCLI
• HP 3PAR Cluster Extension messages can also be found in the following:
MSCS log file◦
◦ RHCS and SLE HA: /var/log/messages
Always disable automatic service or application/package failover when merging or
resynchronizing Remote Copy volume groups. A failure of the resynchronization source while
resynchronizing can lead to noncurrent data on the resynchronization target.
Start errors
• In Windows, generic startup or initialization logic errors can occur when the path to the HP
3PAR Cluster Extension binaries has not been set in the PATH environment variable and the
processes (for example the cluster service) have not recognized the %HPCLX_3PAR_PATH%
variable. To fix this problem, restart the cluster service.
• A start error occurs if the APPLICATION name tag value in the HP 3PAR Cluster Extension
resource configuration file does not match the service name (RHCS) or the HP 3PAR Cluster
Extension resource App (SLE HA).
• If the required components of HP 3PAR Cluster Extension are not available, a file (clxlog.log
) is generated that can be used for troubleshooting. The file is usually in the working directory
of the operating system (%SYSTEMROOT%).
• HP 3PAR Cluster Extension returns a local error if any of the following occurs:
HP 3PAR Cluster Extension does not find the user configuration file for clx3PARrun in
the correct directory location.
◦
◦ HP 3PAR Cluster Extension does not find the HP 3PAR Cluster Extension resource
configuration file for RHCS or SLE HA integration in the correct directory location.
◦ An error occurs after initialization.
82 Troubleshooting