Connecting Your HP SureStore CD-Writer Plus Drive - C4358-90100

Problem Solving

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Run SCANDISK.EXE and DEFRAG.EXE periodically on your

hard drive (see your Windows manual for more information).

These programs improve access times to the hard drive, which

will help improve system performance while writing to and

reading from the CD-Writer drive.

Buffer underruns could also be caused by an unsupported parallel

port (standard mode SPP). See Minimum System Requirements

on page 32. Try the following:

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Change the parallel port settings to EPP or ECP in CMOS, if

your computer can support the change. See the manual that

came with your computer to find out how.

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Install a new EPP or ECP parallel port card.

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Write data to the CD at 1x speed if you are given the choice

within the software.

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Disable any printer status monitor software (page 30).

Unable to read a second session reading from a CD-ROM

drive

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Eject the CD and reinsert it.

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Refresh the screen. Select the My Computer icon in Windows

Explorer and press F5.

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CD-RW (rewritable) discs can only be used in CD-rewritable

drives or newer MultiRead CD-ROMs.

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If you are trying to read your CD from Windows 3.x:

Multi-

session CDs created with Direct CD cannot be read in DOS or

Windows 3.x. If your multi-session CD was created using

some other program, verify that you are using version 2.23 of

the MSCDEX.EXE file. First, restart your computer and when

you see Starting MS-DOS... appear on your monitor, press

F8. Each line in your CONFIG.SYS and AUTOEXEC.BAT file

will load one at a time. Press Y until you see a line

containing MSCDEX.EXE. Then press Y and the version

number of your MSCDEX file will display. The number must

be 2.23 or greater. Call Microsoft for an updated file if you

need it.