Connecting Your HP SureStore CD-Writer Plus Drive - C4358-90100

Installation Guide

Common Symptoms and Solutions

■

Not sure which drive letter was assigned to the CD-Writer

drive? (see page 15)

■

Error message when I double-click on the CD-Writer drives

icon (see page 17)

■

In Windows Explorer, unable to see the CD label or all the

sessions/files on the CD (see page 17)

■

Printer no longer works after connecting the CD-Writer drive

(see page 17)

■

Problems printing a file (see page 17)

■

System does not recognize the CD-Writer drive (see page 18)

■

Copying directly from one CD to another doesnt work. (see

page 25)

■

Audio sounds poor (see page 25)

■

Video is choppy (see page 26)

■

Buffer underrun error messages (see page 26)

■

Unable to read a second session reading from a CD-ROM drive

(see page 27)

■

Applications cannot find your CD in the CD-Writer drive (see

page 28)

■

Lost power to your computer or had to press CTRL-ALT-DEL

while writing to the CD! (see page 29)

■

Hard Drive Compression Software (see page 29)

■

Achieving optimal performance (see page 29)

■

Printer Status Monitor Software (see page 30)

■

Known Compatibility Problems (see page 30)

■

Finding the CD-Writer driver files. (see page 31)