Connecting Your HP SureStore CD-Writer Plus Drive - C4358-90100
23
Problem Solving
Review this section first if you run into trouble using the
programs that came with your CD-Writer drive. If you need
further assistance, call the phone numbers listed in the Software
Installation CDs Getting Started brochure.
Gather the information on page 44 before calling for help. Having
this information ready will greatly facilitate your call.
Things to Try First
■
Make sure your computer and CD-Writer drive are plugged in
and that each device attached to your computer is turned on.
■
Turn off the computers power, unplug the CD-Writer drive,
and wait 20 seconds. Then plug in the CD-Writer drive and
turn on your computer. (This is called cycling power.)
■
Disconnect all the cables and then reconnect them.
Sometimes just reconnecting a cable aligns it correctly or
adjusts the pin connections, fixing a faulty connection.
(Check for bent pins on the connectors and straighten them.)
■
Make sure that you are using the right type of CD. See
"Choosing CDs for Your HP CD-Writer drive" on page 21.
■
Try the operation with a different CD.
■
Check the list of known compatibility problems (see page 30)
and in the Readme file.
■
If your computer has a power-management feature, disable it
(see the manual that came with your computer).
■
If your system is running printer status monitor software,
disable it (see page 30).
■
Make sure that you are not attaching a parallel port switch
box anywhere in the CD-Writer drives cabling configuration.