ISM Errata: Important Information about ISM 5.5.5 For Your HP cc3310 Carrier Grade Server

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WORKAROUND: None required. The (slightly) noncompliant MIFs can be successfully browsed by the DMI
Explorer browser bundled with ISM. HP currently believes there should be no effect on the user’s ability to access
and use this data.
3. On server systems with onboard Adaptec SCSI controllers, users will see CIO Array Management event messages
as the operating system loads.
PROBLEM: These messages are not reporting a problem with the system. The messages are normal indications
from Self Monitoring and Reporting Technology (SMART) that the SCSI controller and hard drives are
communicating normally.
IMPLICATION: Some users may find these messages annoying as the operating system is loading.
WORKAROUND: In Microsoft Windows operating systems the user may turn off SMART polling to eliminate
these messages. This will however also prevent any other SMART messages being generated, including those
predicting drive failure. To turn off SMART polling the user can modify the file IOMGR.INI in the following file
folder, Program Files\Intel\ServerManagement\bin\Adaptec. Any text editor may be used to open
this file.
Near the end of this file is a line which reads by default: "SmartPolling = Yes"
The user may modify this line to read: "SmartPolling = No"
STATUS: CIO Array Management messages are normal indications.
4. DMI and SNMP support are not available for SCSI controller and drives on NetWare 6.0.
PROBLEM: The DMI instrumentation is not working correctly under NetWare 6.0 for servers with the Adaptec
Ultra 320 SCSI controller. Also SNMP support is not working correctly.
IMPLICATION: Neither DMI events nor SNMP traps will be available for events related to the Adaptec ultra 320
SCSI controller and attached SCSI disk drives for servers running NetWare 6.0 .
WORKAROUND: None available.
Direct Platform Control (DPC) Console Manager
1. Redirect does not support a green (teal) color.
PROBLEM: Console redirect does not display green shades. Currently, teal is displayed as cyan (or aqua).
IMPLICATION: The Adaptec Option ROM BIOS displays white text on a teal background. DPC Console Manager
is displaying this as white text on cyan, which is extremely hard to read.
WORKAROUND: None identified.
2. The dialog “Graceful Shutdown has failed.” or “Graceful reset has failed” appears when the user knows the OS is up
and Platform Instrumentation is running.
PROBLEM: On rare occasions (less than 2% of the time), when the user attempts to do a reset, shutdown or boot
to Service Partition, the Platform Instrumentation service may begin performing this operation, but DPC may not
receive notification of this action. Under this circumstance, DPC will present a dialog indicating that this ‘graceful’
action has failed, and would the user like to ‘force’ it.
IMPLICATION: Unexpected behavior; user thinks the reset, power-down, or reboot to Service Partition action
failed, when in fact it is successfully being carried out.
WORKAROUND: If you see in the status of DPC that the OS is detected, or if you are certain this OS is running
and the Platform Instrumentation service is active, and this dialog appears, press ‘Cancel’ when prompted for a
‘Force’ operation. Wait 5 minutes and try again.