- HP All-in-One Printer Manual
28 Service approach Q2431-90912
Service approach
Repair of the printer normally begins with the use of the printer’s internal diagnostics in
conjunction with the troubleshooting procedures that are described in chapter 7. When a faulty
part is located, repair is generally accomplished by assembly-level replacement of field-
replaceable units (FRUs) (listed in chapter 8). Some mechanical assemblies might be repaired at
the subassembly level. Hewlett-Packard does not support replacement of components on printed
circuit boards.
Parts and supplies
Ordering information
Chapter 8 of this manual contains FRU and accessory part numbers. Replacement parts can be
ordered from the HP Services. Go to http://www.hp.com/go/parts for information about ordering
service parts in your area. Go to http://www.hp.com/go/partsinfo for the online HP service parts
identification tool (HP PartSurfer).
Use only the accessories that are specifically designed for this printer. Order accessories from
an authorized service or support provider, or online at http://www.hp.com (for more information,
see chapter 8).
Related documentation and software
Order documentation and software from the sites listed in table 14.
Support
Table 14. Technical support websites
HP Connect Online.
(for HP partners)
http://www.connect-online.hp.com
HP Connect Online is an Internet site that is created
exclusively for our partners. You can easily find all the HP
information that you need for your daily business. And you
can get it earlier than from any other site
.
HP Customer Care Online.
Software drivers, support
documentation, and answers to
frequently asked questions.
http://www.hp.com
Select your country/region in the “select a country or
region” field on the web page. Select the support block.
HP Technical Training.
Classes and schedules.
USA: http://www.partner.americas.hp.com
Canada: http://www.canada.hp.com
Asia: http://partnercare.asiapac.hp.com
Latin America: http://www.conecta.latinamerica.hp.com
Parts.
Parts information.
Ordering: http://www.hp.com/go/parts
Identifying: http://www.hp.com/go/partsinfo