- HP All-in-One Printer Manual

328 Troubleshooting Q2431-90912
Stapler/stacker paper path test
1. Press the SELECT ( ) button to open the menus.
2. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to CONFIGURE
DEVICE, and then press the S
ELECT ( ) button.
3. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to STAPLER
STACKER, and then press the S
ELECT ( ) button.
4. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to STAPLES, and
then press the S
ELECT ( ) button. Scroll to ONE, and then press the SELECT ( ) button.
5. Press the Pause/Resume button to exit the submenus.
6. Press the S
ELECT ( ) button to open the menus.
7. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to DIAGNOSTICS,
and then press the S
ELECT ( ) button.
8. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to PAPER PATH
TEST and then press the S
ELECT ( ) button.
9. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to DESTINATION,
and then press the S
ELECT ( ) button. Scroll to OPTIONAL BIN 1, and then press the
S
ELECT ( ) button.
10. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to COPIES, and
then press the S
ELECT ( ) button. Scroll to 10, and then press the SELECT ( ) button.
11. Use the U
P ARROW ( ) button or the DOWN ARROW ( ) button to scroll to PRINT TEST
PAGE, and then press the S
ELECT ( ) button. The printer will print 10 test pages and send
them to the stapler/stacker where they are stapled.
Table 76. Printer connection area jam troubleshooting
Possible cause Recommended action(s)
Printer connection area jam with the leading edge of the media sticking out of the top of
the printer.
The feed motor is defective. ● Turn the printer off and then on again. Verify that the feed rollers rotate
correctly. If the rollers do not rotate, replace the stacker or
stapler/stacker.
Worn, dirty, or defective feed
rollers.
● Clean the rollers if they are dirty. If necessary, replace the stacker or
stapler/stacker.
The inlet sensor (PS1101)
arm cannot move freely or is
damaged.
● Inspect the inlet sensor (PS1101). See “Location of the stacker and
stapler/stacker switches and sensors” on page 345. Verify that the sensor
arm can move freely. If necessary, replace the stacker or stapler/stacker.
The inlet sensor (PS1101)
spring is defective or
damaged.
● Reseat the inlet sensor (PS1101) spring. See “Location of the stacker
and stapler/stacker switches and sensors” on page 345. If necessary,
replace the stacker or stapler/stacker.
The stacker or stapler/
stacker PCA is defective.
● Replace the stacker or stapler/stacker.