- HP All-in-One Printer Manual

292 Troubleshooting Q2431-90912
66.12.XX
OUTPUT DEVICE FAILURE
For help press
Note:
The stacker or stapler/stacker LED
is continuously illuminated in
amber.
A stacker or stapler/stacker error
has occurred.
XX Description
01 output-lift roller or paddle
motor error
02 jogger-motor error
03 stapler-motor error
1. Press the H
ELP ( ) button
for detailed information.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
3. Turn the power off.
4. Verify that the stapler/stacker
is installed correctly and that
its electrical connector is
seated in the connector on
the printer.
5. Turn the power on.
6. If the error 66.12.03 persists,
replace the stapler unit. See
“Removing and replacing the
stapler unit” on page 60.
7. If other errors messages
persist, replace the stacker or
stapler/stacker.
68.X
PERMANENT STORAGE ERROR
For help press
alternates with
68.X
PERMANENT STORAGE ERROR
To continue press
One or more printer settings that
were saved in the nonvolatile
storage device are invalid and
have been reset to the factory
default. Pressing the S
ELECT ()
button should clear the message.
Printing can continue, but behave
unexpected in response to the
changed settings.
X Description
0 onboard NVRAM
1 flash DIMM or hard drive
1. Press the S
ELECT ( ) button
to continue.
2. Turn the printer off and then
on.
3. Check the printer settings to
determine which settings
have been changed. See
“Settings and defaults” on
page 38 and “Control-panel
menus” on page 39.
4. Perform a NVRAM
initialization. See “NVRAM
initialization” on page 251.
5. Replace the formatter
assembly. See “Formatter
assembly” on page 161
Table 42. Numerical printer messages (continued)
Message Description Action