- HP All-in-One Printer Manual

280 Troubleshooting Q2431-90912
13.12.10
JAM IN OUTPUT DEVICE
For help press
The event log records this error
message as 13.12.0A
Note:
The stacker or stapler/stacker LED
blinks in amber.
A page did not arrive at the
stacker or staple/stacker
inlet sensor in the specified time.
1. Press the HELP ( ) button
for detailed information.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions
3. Open the jam-access door
and remove all of the pages.
Close the access door.
4. Verify that the output bin
deflector (in the printer) is
operating correctly.
5. If this error message persists,
replace the stacker or stapler/
stacker.
13.12.11
JAM IN OUTPUT DEVICE
For help press
The event log records this error
message as 13.12.0B
Note:
The stacker or stapler/stacker LED
blinks in amber.
A jam was detected when the
stacker or stapler/stacker power
was turned on.
1. Press the H
ELP ( ) button
for detailed information.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
3. Remove all of the pages from
the output bin.
4. Open the jam-access door
and remove all of the pages.
Close the access door.
5. If this error persists, replace
the stacker or the
stapler/stacker.
13.13.00
JAM INSIDE DUPLEXER
For help press
A page is jammed inside of the
duplexer.
1. Press the H
ELP ( ) button for
detailed information about
clearing the jam.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
3. Check the inside of the
duplexer for scraps of media
that might have been torn off
when a jam was cleared.
4. Turn the power off. Remove
the duplexer and turn the
power on. If this error
persists, replace the
DC controller PCA. See
“DC controller PCA” on
page 181.
5. Replace the duplexer.
13.1C.00
FUSER JAM
For help press
A jam exists in the fuser area. The
media is probably wrapped
around the fuser roller.
1. Remove the fuser.
2. Turn the blue knob to remove
the jammed media.
3. If necessary, replace the
fuser. See “Fuser” on
page 162.
Table 42. Numerical printer messages (continued)
Message Description Action