- HP All-in-One Printer Manual

278 Troubleshooting Q2431-90912
13.06.00 and 13.12.00
JAM INSIDE REAR DOOR
For help press
A page is jammed near the rear
output door.
1. Press the HELP ( ) button for
detailed information about
clearing the jam.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
3. Check the paper width and
fuser delivery sensors
(PS106, PS108) and verify
that the sensor arms move
freely. (See “Location of
printer switches and sensors”
on page 336.)
4. Check the inside of the
duplexer for scraps of media
that might have torn off when
a jam was cleared.
5. Replace the media-size
sensor (PS106) and fuser.
See “Location of printer
switches and sensors” on
page 336 and “Fuser” on
page 162.
6. Turn the power off. Remove
the duplexer and turn the
power on. If the error
message persists, replace
the DC controller PCA. See
“DC controller PCA” on
page 181.
7. Replace the fuser (PS108).
See “Fuser” on page 162.
8. If the error message appears
frequently, see “Paper-path
troubleshooting” on
page 295.
Table 42. Numerical printer messages (continued)
Message Description Action