- HP All-in-One Printer Manual

276 Troubleshooting Q2431-90912
13.01.00. or 13.03.00
JAM IN TRAY X
For help press
or
13.03.00
PAPER JAM OPEN INPUT TRAYS
THEN OPEN AND CLOSE TOP COVER
A page is jammed in tray X.
A 13.01.00 error message
indicates that the media did not
arrive at the pre-feed
sensor (PS102) within the
specified time.
A 13.03.00 error message
indicates that the media did not
arrive at the top-of-page
sensor (PS103) within the
specified time.
NOTE:
The 13.01.00 error can also be
caused by the failure of the
paper-level sensor (PS107). If this
sensor fails, the lifter motor does
not rotate to lift the paper tray
plate.
This error can also be caused
when the printer attempts to
pickup media from a tray that is
empty, but the paper-out sensing
mechanism for that tray has failed
and the printer senses that the
tray appear to be loaded.
1. Press the H
ELP ( ) button
for detailed information about
clearing the jam.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
3. Check that the paper-out
sensor in the specified tray is
functioning properly.
4. Clean the pickup roller. If it is
worn or damaged, replace it.
5. Clean the feed and
separation rollers. If they are
worn or damaged, replace
them (always replace both
rollers at the same time).
6. Verify that the pre-feed
sensor (PS102) is installed
correctly. See “Correctly
install the paper-feed
assembly sensor flag” on
page 197.
7. Open and close the specified
tray while watching the
control-panel display. A short
delay should occur between
when the tray closes and the
tray-size message appears
on the control-panel display.
If there is no delay and you
do not hear the tray-lift motor
lift the tray plate into place,
replace the tray’s stack
position sensor
(PS107, PS802, or SR2).
See “Printer switches and
sensors” on page 336,
“500-sheet feeder switches,
sensors, solenoids,
and PCAs” on page 340, or
“1,500-sheet feeder switches,
sensors, solenoids,
and PCAs” on page 343.
8. Replace the tray X pickup
solenoid.
9. Replace the tray 1
paper-pickup assembly. See
“Tray 1 paper-pickup
assembly” on page 192.
10. Replace the paper-feed
assembly. See “Paper feed
assembly” on page 195.
Table 42. Numerical printer messages (continued)
Message Description Action