- HP All-in-One Printer Manual

Q2431-90912 Chapter 7 Troubleshooting 261
INSERT OR CLOSE
TRAY XX
For help press
Tray XX must be inserted or
closed before the current job can
be printed.
1. Press the HELP ( ) button
for detailed information.
2. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
3. If the error persists, verify that
the indicated tray’s
media-size sensor (PS102,
SW801, or SW1) is properly
operating. See figure 213 on
page 336, figure 217 on page
340, or figure 220 on page
343. Verify that the sensor
“fingers” inside the tray are
engaging the tray sensor
correctly.
4. Print a configuration page.
See “Configuration page” on
page 241.
5. If the tray settings on the
configuration page are
correct, verify that the tray’s
paper-out sensor is
operating. See “Printer
switches and sensors” on
page 336, “500-sheet feeder
switches, sensors, solenoids,
and PCAs” on page 340, or
“1,500-sheet feeder switches,
sensors, solenoids,
and PCAs” on page 343.
INSTALL CARTRIDGE
alternates with
For help press
The cartridge is either not
installed or not correctly installed
in the printer.
1. Insert the cartridge, or make
sure that the cartridge is fully
seated.
2. Press the H
ELP ( ) button
for detailed information.
3. Press the U
P ARROW ()
button and the
D
OWN ARROW ( ) button to
step through the instructions.
4. If the error persists, replace
the cartridge.
5. Verify that the connectors
between power supply and
transfer assembly are not
damaged.
6. Replace the power supply.
See “Power supply” on
page 188.
7. Replace the transfer
assembly. See “Transfer
assembly” on page 200.
Table 41. Alphabetical printer messages (continued)
Message Description Action