- HP All-in-One Printer Manual

248 Troubleshooting Q2431-90912
Diagnostics menu
Administrators can use this menu to isolate parts and to troubleshoot jam and print-quality
issues.
The following section lists the settings and their possible values in the Diagnostics menu. The
default value for each setting is the one that has an asterisk (*) next to it.
Table 40. Diagnostics menu
Item Values Explanation
PRINT EVENT LOG No values
available.
Press the SELECT () button to generate a list of the
50 most recent entries in the event log. The printed event
log shows the error number, page count, error code, and
description or personality that was in use when the event
occurred.
SHOW EVENT LOG No values
available.
Use
the UP ARROW ( ) button or the
DOWN ARROW ( ) button to scroll through the event log
contents.
PAPER PATH TEST
● PRINT TEST
PAGE
● SOURCE
● DESTINATION
● DUPLEX
● COPIES
No values
available.
Generate a test page which is useful for testing the paper-
handling features of the printer.
● PRINT TEST PAGE Press the SELECT () button to start the paper-path test
using the source (tray), destination (output bin), duplex,
and number of copies settings that you set in the other
items on the Paper Path Test menu. Set the other items
before choosing PRINT TEST PAGE.
● SOURCE
ALL TRAYS
TRAY 1
*TRAY 2
TRAY [N]
Select the tray for the paper path that you want to test. You
can select any tray that is installed. Select ALL TRAYS to
test the paper path for every tray. (Paper must be loaded in
the selected trays.)
● DESTINATION
ALL BINS
*STANDARD OUTPUT
OPTIONAL BIN 1
Select the output bin for the paper path that you want to
test. You can select any output bin that is installed.
Optional bins (stacker or stapler/stacker bin) must also be
correctly configured. Select ALL BINS to test the paper
path for every bin.
● DUPLEX
*OFF
ON
Determine whether or not the paper goes through the
duplexer during the paper path test. This item is available
only if the duplexer is installed.
● COPIES
*1
10
50
100
500
Set how many sheets of paper are used from each tray
during the paper-path test. If you are testing the stapling
function of the optional stapler/stacker (DESTINATION item
OPTIONAL BIN 1), you must select 10 copies.