- HP All-in-One Printer Manual

Q2431-90912 Chapter 7 Troubleshooting 235
Troubleshooting flowchart (continued)
Figure 200. Troubleshooting flowchart (2 of 2)
Information pages
Can you print a
configuration page?
Configuration page
Print an event log. If error
messages appear on the
control-panel display
when you try to see or
print the configuration
page, see “Alphabetical
printer messages” on
page 258 and “Numerical
printer messages” on
page 274.
Evaluate the
configuration page
After evaluating the
configuration page, go to
step 5.
Image quality
Does the print quality
meet customer
requirements?
Image defects
Compare the images with
the sample defects in the
image defect tables. See
“Image-formation
troubleshooting” on
page 306.
Image defects corrected
After meeting print quality
requirements, go to step 6.
Interface
Can the customer print
successfully from the host
computer?
Perform corrective
actions
Repeat control-panel
error message actions
and image defect
corrective actions until all
errors and image defects
are corrected.
See “Alphabetical printer
messages” on page 258
and/or “Numerical printer
messages” on page 274
and/or “Image-formation
troubleshooting” on
page 306.
NO
YES
END
NO
NO
YES
YES