Administrator's Guide HP Session Allocation Manager (SAM) v.2.1

B Frequently Asked Questions
Question Answer
Why do some users on the HP SAM client have to select a role
to connect and others do not.
Users who are in more than one role need to select the role to
connect. Those users who are in only one role do not see this
screen. A user assigned a single dedicated resource does not
have to select a role. Also, when Monitor Layout IDs and when
Multi-Session Autoconnection are used, the user is not
prompted for a role.
Question Answer
Can the user connect to multiple computing resources from the
same client access device?
Yes. If multiple blades have been assigned to the user, the user
may connect to those blades. Additionally, if the user is in
multiple roles, the user can connect to blades from each role.
Question Answer
Why is my blade being marked offline even though I am able
to connect to it using Remote Desktop Connection?
Check your firewall settings on the computing resource to
make sure the HP SAM port (47777) is allowed for incoming
connection.
Question Answer
My user is unable to connect to a computing resource on the
browser-based Web client. What’s going on?
Verify that the server is up and running and your firewall is
enabled to allow port 3389 for IEXPLORE.EXE
Question Answer
Why is my client not switching to the failover server in my
list?
Make sure the FAILOVER=1 is defined in your .SAM file
Question Answer
Why are my users being asked to reconnect using the HP SAM
client every time there is a network glitch?
The Auto-Reconnect setting was set to OFF. This could be a
Forced-Setting on the system administration side to ensure
that HP SAM validates that the blade the user is on is still
reserved under that user’s name. HP recommends that you set
Auto-Reconnect to OFF.
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