Administrator's Guide HP Session Allocation Manager (SAM) v.2.1

Question Answer
Why are my RDC settings not working as I set it on the client
side?
The settings on the client side may have been overridden by
the forced settings on the HP SAM server in the Policy tab.
Question Answer
Why does my user have to type the password twice every time
to log into a computing resource?
This should not happen. The Active Directory policy is requiring
the user to log in to the blade interactively. Either disable this
policy or remove the Password box from the HP SAM client
by setting PasswordEnable=0 in the .SAM file. This could also
be caused by using RGS in Easy Log-in or Default mode.
Question Answer
I got an error during registration service upgrade installation. Check to see if the event log is open. If so, you must close the
log so the tool can remove the old executable and upgrade to
the new one.
Question Answer
How do I enable HP Sygate Security Agent on the Windows
XP Embedded-based thin client for the HP SAM client(s)?
Go to HP Sygate Security Agent advance rules and create a
new rule for HP SAM. Add IEXPLORE.EXE and/or
hprdcw32.exe to the Application tab. On the Ports and
Protocol tab, set protocol to TCP and type 80,3389 on the
remote port line if you want both clients to work. Otherwise,
make sure port 3389 is set for IEXPLORE. You can set port 80
for the Windows XPe-based client or leave it alone (all). For
advanced methods such as an Altiris script, you can create the
script similarly here or use the HP Sygate Security Agent Policy
Editor tool (download as a SoftPaq from the HP Web site).
Question Answer
I am unable to view the Japanese characters on the Web client. Check to make sure the Japanese fonts are installed on the
access device.
Question Answer
Can I administer the HP SAM server using another browser
such as Opera and Firefox?
No, these browsers are not supported.
Question Answer
I restored my HP SAM database from tape backup after the
HP SAM SQL server was recovered from an unexpected
failure. Is a synchronize operation enough to get all the latest
status for all computing resources?
It depends on when the database backup was performed. New
computing resources may be registered after the last backup
was performed. If so, those computing resources do not exist
in the backup data. The synchronize operation works only on
computing resources the system is aware of. If the status of
52 Appendix B Frequently Asked Questions