Administrator's Guide HP Session Allocation Manager (HP SAM) v.2.
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Introduction What's New in This Release ................................................................................................................ 2 Multi-Level Administrator ..................................................................................................... 2 Multi-Session – Role Assignment ........................................................................................ 3 Single Location Client Configuration ..............................................
Change the Firewall ........................................................................................................... 25 Active Directory .................................................................................................................. 25 3 Installation Install the HP SAM Web Server and SQL Software ........................................................................... 26 Grant Users HP SAM Administrator Access .................................................................
Appendix B Frequently Asked Questions Appendix C Registration Service Error Codes Appendix D Glossary Index ...................................................................................................................................................................
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1 Introduction HP Remote Client Solutions are designed to support a variety of users’ needs, from the most basic computing tasks to more demanding professional and technical applications, while giving IT greater control over technology resources, simplifying desktop management, increasing agility and, in many cases, reducing total cost of ownership.
What's New in This Release ● Multi-Level Administrator ● Multi-Session – role assignment ● Single Location Client Configuration ● Blade Service Windows XP 64-bit ● Blade Service PWS Workstation ● USB session simplification ● Reconnect All Button ● Legal Banner ● Window Position Enhancements (Easier Moves) ● Global and Local Client Configuration Files ● Ease of Multi-Display Deployment and Web Administrator Setup ● User Resource Management Controls ● Enhanced “Add New User” Searches
Multi-Session – Role Assignment This feature allows administrators to assign roles in Monitor Layout IDs as they do with static assignments. Administrators can specify a position on the client device and a resolution for the blade chosen within the role. Single Location Client Configuration This feature allows Administrators to set up sessions on an access device (with resolutions and offsets), and then save that to the server as a Monitor Layout ID.
Legal Banner This allows a legal disclaimer to be displayed before logon. Name the file disclaimer. and copy the file into the appropriate directory (create the folder, if necessary). The following are the default paths: ● ● Access Device Client: Installing the legal banner on an access device causes the banner to be displayed on that access device only. Name the file disclaimer.
The order of precedence is: ● Personal file is read first. ◦ XPe: Anywhere on file system (double-click hprdc.sam) ◦ XPe search locations used in this order—when one is found, it stops looking: %AppData%; Default for XP: C:\Document and Settings\\Application Data \hprdc.sam. Default for Vista: C:\users\\AppData\Roaming\hprdc.sam Install directory; Default: C:\Program Files\Hewlett-Packard\HP Session Allocation Client \hprdc.
● Monitor layout IDs ● Asset Groups NOTE: The Template User must have a dedicated resource in a role and there must be enough available resources in that role to satisfy the users during automatic assignment of dedicated resources. NOTE: This feature allows administrators to clone from a single user to many users, but not to clone to Organizational Units (OUs) or Security Groups (SGs).
● Usage and Capacity Planning reports ● Dedicated user/display to computing resource mapping HP SAM is logically broken up into three areas: ● HP SAM client application running on a thin client or other access device ● HP SAM registration service running on a computing resource ● HP SAM server and SQL database Overview HP SAM enables automatic provisioning of remote computing resources to users.
How HP SAM Works 1. When a user on an access device (desktop, notebook, thin client) requests a desktop session, the HP SAM client sends a request to the HP SAM Web server. a. If configured, HP SAM supports server failover. If the HP SAM Web server does not respond, the HP SAM client goes down the list to the next HP SAM Web server. b. The HP SAM client sends the user name and domain information to the HP SAM server. 2. The HP SAM Web server receives the user name and domain from the HP SAM client.
Overview 9
HP SAM Software Components The following are the primary components of HP SAM. ● HP SAM Client—The HP SAM Client runs on the access device and displays the graphical interface employed by the user to request a connection from a client computer to a computing resource. When the user requests a connection, the HP SAM client communicates this request to the HP SAM Web Server for execution. ● HP SAM Web Server—The HP SAM Web Server (web server) runs on Windows Server 2003 and manages the operation of HP SAM.
Common Tasks Setting up HP SAM 1. Install HP SAM. See Installation on page 26. 2. Add users. a. Add new users. See Add New Users on page 52. b. Create administrative groups, assign users, and customize permissions. See Manage Administrative Permissions on page 47. 3. Create a policy. See Create or Update a Policy on page 59. 4. Create a role. See Manage Resource Roles on page 46. 5. Assign computing resources or roles to the users. See Manage Users on page 48.
Setting up a User with a Dynamic Resource HP SAM enables computing resources to be dynamically shared among users. Figure 1-2 Dynamic Connection Example In Figure 1-2 Dynamic Connection Example on page 12, we need to grant user Mai access to computing resources. A pool of three blade workstations has been assembled, each configured to support the role of “abcde”. ▲ We assign Mai a role of “abcde.” See Manage Users on page 48.
Setting up a User with Static (Dedicated) Resources Dedicated (static) resource assignment allows one or more specific computing resources to be assigned to a user and it allows one or more computing resources to be assigned as backup. Support for Static roaming allows users to work from other locations. The differing display configurations can be stacked on the client desktop to provide full access with fewer monitors.
Configuring a Monitor Layout for a User HP SAM allows a user to connect to multiple computing resources, thus running simultaneous RGS or RDP sessions. Blades can be made available either by static assignment to the user or by assignment to roles allocated to the user. Static user/display ID to computing resource mapping allows a specific combination of user ID and client ID to be mapped to a specific computing resource or a specific group of computing resources.
Figure 1-5 Monitor Offset Configuration Example Common Tasks 15
2 Requirements HP SAM Hardware and Software Requirements HP SAM Web and SQL Server Requirements You can install HP SAM on one or more failover HP SAM Web servers with one central HP SAM SQL database. You can also install HP SAM on one server hosting both the HP SAM Web server and SQL database. HP SAM Web Server Hardware Requirements Minimum: x86-compatible server, such as an HP Proliant server with: ● Processor: Pentium 4, 1.
NOTE: You must install Microsoft .NET Framework Version 2.0 for the HP SAM version 2.2 Web Server to function. It is recommended that Microsoft .NET Framework 2.0 is installed after IIS, for appropriate asp.net registration. SSL: It is recommended that you configure SSL on the HP SAM Web server (which includes installing a certificate) to encrypt your password and browser session when you log into the HP SAM administrator console.
HP SAM SQL Database Server Hardware Requirements If you have an existing SQL database server, you can install the HP SAM database on the same server. However, a separate dedicated HP SAM SQL database server for HP SAM is highly recommended to support future scaling of environment. See illustrations of possible setups allowing for load distribution following this procedure. Minimum: x86-compatible server, such as an HP Proliant server with: ● Processor: Pentium 4, 1.
HP SAM Hardware and Software Requirements 19
20 Chapter 2 Requirements
HP SAM Hardware and Software Requirements 21
HP SAM SQL Database Server Software Requirements Minimum: One of the following must be installed: ● Microsoft SQL Server 2000 Standard or Enterprise Edition, with Service Pack 4 ● Microsoft SQL Server 2005 Enterprise, Standard, or Express Edition, with Service Pack 1 or Service Pack 2 HP recommends using Microsoft SQL Server 2000 or 2005 Standard or Enterprise Edition.
HP SAM Registration Service Requirements Hardware Requirements ● HP blade PC ● HP blade workstation series ● HP xw8400 Workstation ● HP xw9400 Workstation NOTE: If you are running VMware virtual sessions using VMWare 3.X, refer to the VMware documentation for hardware requirements.
If the HP SAM client is preinstalled, you need only to configure the HP SAM client to connect to the appropriate HP SAM Web server. If the HP SAM client is not preinstalled, installation requires that the access device has at least 3 MB of flash memory available. Software Requirements Install and enable one or both of the following: ● RGS Receiver 5.
Software Requirements ● Windows XP with Service Pack 2 ● Windows Vista, 32-bit or 64-bit Other requirements Create a Service Account The HP SAM Web server must run under a domain user account in which it can execute the HP SAM services on the local server. ● Create the account prior to installation of the HP SAM server application. ● Change this account name and password as infrequently as possible to minimize interruptions to HP SAM.
3 Installation For new setup, the recommended order of installation is: ● Install the HP SAM Web Server and SQL Software on page 26 ● Install and Validate the HP SAM Registration Service Software on page 28 ● Install and Validate the HP SAM Client Software on page 31 ● Deploy the HP SAM Registration Service to All HP SAM Computing Resources on page 41 ● Deploy HP SAM Client Software to All HP SAM Access Devices on page 41 Install the HP SAM Web Server and SQL Software The installation package in
4. For HP SAM Web server installation, the installer asks for a user account. The user account is the owner of the HP SAM Web site and the HP SAM server service. The permissions required for this account are: ● Administrative rights on all computing resources (such as blade PCs) ● Administrative rights on the HP SAM Web server NOTE: HP highly recommends that you type a name and password from a service account, not from a personal account.
- From Web server (TCP/ANY) to blades (TCP/139—RPC) - From Web server (UDP/47777) to blades (UDP/47777—Custom) ● SQL Server (only if not running on the same machine as the Web server) ◦ Incoming: From Web server (TCP/ANY) to SQL_Server (TCP/1433) ◦ Outgoing: None 14. On an HP SAM server, ASP.NET 2.0 is required. If other versions are installed as well, check the Properties of the HP SAM Web site. Click the ASP.NET tab, and then select ASP.NET version 2.0.
● After you customize the configuration file, rename (or Save As) the sample file to hpevent.cfg. ● Start the HP SAM registration service by going to Control Panel > Administrative Tools > Services, and start the service under the name HP SAM Registration Service. ● If the computing resource has a firewall, enable the ports below. NOTE: ◦ Additional ports must be opened for RDP and RGS.
sample-role-1 sample-role-2 [WebServerList] The [WebServerList] section lists one or more HP SAM Web servers. Each HP SAM Web server (primary and failover) is listed, one per line. The service uses this list in the order provided. The first HP SAM Web server in the list is the one tried first; if it fails, the service proceeds to try the remaining HP SAM Web servers in order. If a successful connection is established, the remaining HP SAM Web servers are not used.
Test the HP SAM Registration Service Log into the HP SAM administrator console, click on the Resources tab, and search for the computing resource within the role it was assigned. ● If the computing resource was not found, check the firewall settings and make sure that the service was started on that computing resource. ● If the computing resource is found, select the Resources tab and select Synchronize from the Operation list at the lower right of the screen.
Table 3-1 HP SAM Client Comparison (continued) downloaded in order to run Languages English, Japanese, French, German, Korean, Simplified Chinese English, Japanese, French, German, Korean, Simplified Chinese English English Internet Explorer-Based Client An access device can access HP SAM using Internet Explorer. To use the HP SAM Internet Explorerbased client, type the server name (http://HP SAMservername) in the Internet Explorer address bar.
Customization Steps (Recommended) 1. Start up the HP SAM client. 2. Type the HP SAM Web server name. 3. Click the Options button. 4. Change appropriate connection settings. 5. Click the Save Settings button. 6. Place the config file (hprdc.sam) on the desktop. 7. Click Save. You are now able to double-click the HP SAM icon to start the client. NOTE: You can set additional settings by manually editing the .SAM file.
HP Blade Workstation Client Series The HP SAM client is delivered preinstalled on the HP Blade Workstation Client series. To upgrade to a newer HP SAM client, go to www.hp.com, click software & driver downloads, select the appropriate client, select Workstation Blade Client Embedded OS, and reimage the client. Customization Steps (Recommended) 1. Start up the HP SAM client. 2. Type the HP SAM Web server name. 3. Type the username and domain. (This step is optional.) 4. Click the Options button. 5.
● Autodial—integer value, 0 or 1. If value is set to 1, the program automatically tries to connect on startup, without waiting for the user to type login information. Default value is 0. ● DefaultUsername—string value. If value is not specified, the program attempts to determine the user name from the user’s login information, which may or may not be accurate. ● DefaultInsecurePassword—string value. You can use this field to pre-populate the password box.
36 ● DefaultSessionAction—integer value, 0, 1, or 2. When set to 0, the default session action (pressing the button without dropping down the list) for the button is Shutdown. If set to 1, the default action is Restart. If set to 2, the default action is Logoff. If only one action is enabled, that option is the default action, and this setting is ignored. If this value corresponds to an action that is not enabled, no default action is available. Not valid for Blade Workstation Client series or Windows CE.
Smart Card Settings NOTE: series. Smart card settings are not valid for Windows CE-based client or Blade Workstation Client ● SmartCardAlways—integer value, 0 or 1. Allows user to use smart card to enter credentials and log in. If UiMode = 0 or 1, user has option of using smart card to log in. If UiMode = 2, user must log in with smart card. See “UiMode” in User Interface Customization Settings on page 37. Default is 1 (allow). ● SmartCardRequiresClick—integer value, 0 or 1.
● EnablePassword—integer value, 0 or 1. When set to 1, shows the Password box on the access device user interface. When set to 0, the password box is not available. Default is 1. ● UILanguage—language identifier. Supported identifiers include: ◦ EN = English ◦ FR = French ◦ DE = German ◦ JA = Japanese ◦ KO = Korean ◦ ZH-CN = Simplified Chinese If the identifier is not supported or the property is not present in the configuration file, the application defaults to US English.
● MicrophoneEnabled—integer value, 0 or 1. If 1, microphone input from the access device is sent to RGS sessions. This value is only supported for RGS connections. Ignored by RDP sessions. This feature requires RGS 5.1.3 or later. Not valid for CE. Default is 0. ● KeyRepeatEnabled—integer value, 0 or 1. If 1, disables key repeat suppression normally required by RGS to keep keys in hot key sequences from repeating when held down. This value is only supported for RGS connections. Not valid for CE.
handled on the remote machine. If 2, the keys are handled on the remote machine while the session is full screen. This value is only supported for RDP connections. Default is 2. ● Height—integer value. Together with Width, indicates size of the window. Default is 600. ● Width—integer value. Together with Height, indicates size of the window. Default is 800. ● RgsWarningTimeout—integer value. The timeout in milliseconds used to detect and notify the user of a network disruption.
● ● Span—integer value, 0 or 1. When set to 1, specify that the session should span over all available monitors (to the limits of the protocol being used). This setting requires RDP6 or RGS and is ignored for RDP5. Not valid for CE. The default value for this option is 0 (do not span). Additionally, the following restrictions apply for RDP6: ◦ Combined monitor resolution can be no greater than 4096x2048 pixels. ◦ All monitors must be at same resolution. ◦ All monitors must be aligned side-by-side.
Various methods can be used to deploy the Windows XPe-based or Windows CE 5.0-based HP SAM client to the access devices. Following are two examples. ● ● Use software deployment tools such as HP Rapid Deployment Pack. a. Install the HP SAM client on the access devices. b. Update the client hprdc.sam file to connect to the HP SAM server and specify desired settings (see the customization steps for the specific HP SAM client type).
4 Administration Log In In the Internet Explorer Address bar, enter in the HP SAM Web server name with /Manage added to the URL (for example, https://HP SAMservername/Manage). If SSL is configured and a certificate-related security pop-up message is displayed, click Yes. Once you get to the log-in page, enter username, password, and click the Sign In button. You have two ways to enter in your username. It can be entered as domain\username or your User Principal Name (UPN) (yourname@yourcompany.com).
Managing the HP SAM Administrator Access List The Domain Administrator, Domain Users in the Administrators group on the domain controller, and Domain Users in the HP SAM server Local Administrator Group are automatically members of the HP SAM Administrator Group. To add another user to the HP SAM Administrator group, see To Assign Attributes on page 48. Add Individual Users to the HP SAM Administrator Group If you are adding only a few users, add the names directly to the HP SAM Administrator group. 1.
c. Search for groups by entering characters in the search field. Results are shown as you type. You can highlight one group and use the View button to see the users in the group. d. Click Add to add highlighted groups into the list. e. Select the groups in the list that you want to add into HP SAM. f. Click Save. NOTE: After you have clicked Save, you can set SG or OU attributes, including Administrator Group. If an SG or OU is already in HP SAM, the attributes are changed to match what is set here.
HP SAM Administrator Console Tabs Home Tab When you log in to HP SAM, the Home tab page defaults. HP SAM shows a snapshot of current resource status grouped by roles, as a convenience to the administrator. Users and Roles Tab The Users and Roles tab facilitates the management of roles and user access list. Manage Resource Roles All roles, as created by computing resources when they self-registered or created with the Create button, are shown. ● Role column: A list of all roles.
● Create button: Click to create a new role that you can assign to resources. ● Delete button: Click to delete selected settings. Manage Asset Groups Asset Groups allow focused management of business group assets such as Clients, Resources, Users, OUs, SGs, Roles, Monitor Layout IDs, Policies, Logs, and Reports. ● Asset Group column: A list of all asset groups.
3. To change values for the different categories, select a category from the Category list, and in the Permissions area, change the permissions as necessary. Repeat this process for each category you want to modify. 4. Click Save. To delete an Administrator group: 1. Select the group or groups to delete. You can delete more than one group using this procedure. 2. Click Delete and click OK to confirm. Manage Users By default, the search shows all users, security groups, and OUs.
4. From the Operation list, select Assign Attributes, and then click Go to open the Assign User to Policy/Role window. 5. If you want to assign a policy to a user, select the policy from the Policy list. 6. If you want to assign the user to an Administrator group, select the group from the Administrator Group list. NOTE: Administrator groups are available only for Security Groups and user accounts. 7.
6. 7. If you want to assign a dedicated resource to the user: a. Click Add. b. Type the IP address or host name of the resource. c. Click Search to search for resource to assign. d. Select the resource from the list. e. Click Save to change the resource assignment. f. Repeat a–e for each additional resource to be assigned to the user.
6. Select the template user from the list. 7. Click Continue. NOTE: A message will be displayed if you attempt to assign resources to a user who already has resources or if the primary roles do not have enough resources available. The template user must have at least one dedicated resource that exists in a role. The selected users will be assigned dedicated resources from free resources in this role.
8. Select the USB Default, which is the session you want RGS to use by default with USB devices connected to the access device. 9. Click Save. To Change the Monitor Layout Configuration for the User 1. Select the check box next to the appropriate name. 2. From the Operation list, select Assign Monitor Layouts, and then click the Go button to open the Monitor Layouts for window, which shows the monitor layouts, if any, assigned to the selected user. 3.
4. Type one or more of the parameters, as shown in the following examples: a. Last Name: Search is performed by last name when entering characters. b. First name: Characters entered after a comma is typed initiate a search by first name. You can also search by first name and last name by entering a space. Characters before the space initiate a search by first name. Characters after the space initiate a search by last name. c. UPN Name: Entering an at sign (@) initiates a search by UPN Name.
● Role—Show resources that belong to a specific role. ● Asset Group—Show resources that belong to a specific asset group. ● Available—Show resources that are available for allocation (no users connected). ● Disconnected—Show resources that have users in a disconnected state. ● In-Use—Show resources that have users actively connected.
● Logoff User—Force logging off the current user on the resource. ● Restart—Reboot the resource. ● Send Message—Send a text message to the user on the resource (a pop-up message). ● Shutdown—Power down the resource. ● Synchronize—Send a request directly to the resource for it to send back the current status.
To Change an Access Device 1. Type one or more parameters and click Search, or click Search to find all registered access devices. 2. If you want to change the settings for the access device: a. Click the Serial Number link, and then change desired settings for the access device in the dialog box. b. Click Save. To Delete an Access Device NOTE: You cannot delete an access device while it is in use. 1.
To Create a Data Center 1. Click Create. 2. Type the data center name and enclosure password. 3. Click Save. To Change a Data Center 1. Click on a link in the Data Center column. 2. Change the Data Center name and/or password. 3. Click Save. To Add Enclosures into a Data Center 1. Select the check box for the appropriate data center. 2. Choose View Enclosures from the Operation list and click Go. 3. Click Add. 4. Enter search terms (optional) then click Search. 5.
The HP SAM hierarchical policy has 5 levels: ● Global ● Role ● OU (organizational unit) ● Security Group ● User Steps: 1. Create or update the policy in the Policies tab. To update an existing policy, click the policy name hyperlink. 2. Assign the policy: ● to the role (User and Roles > Manage resource roles) ● to a user, OU, or Security Group (User and Roles > Manage users) HP SAM always creates the Global Policy. This policy applies to all user connections.
Create or Update a Policy To create a new policy, click the Create button and type a new policy name. To update or edit an existing policy, click the policy name hyperlink. When the Update Policy window displays, set the value that you want or leave the value blank to allow it to inherit a value. When you update or create policies, you can view all available properties, or you can specify valid properties for either RGS or RDP.
System Settings Tab This tab allows the administrator to set how the HP SAM server behaves. General This page allows the administrator to define the settings for the entire system. Make the appropriate change(s) and click Save to apply. 60 ● History—If selected, the system records and retains historical data for reports for the number of days selected in the Keep raw data for list. Use this option to limit the history database size. Microsoft 2005 Express Edition includes a database size limit of 4 GB.
● ● Multi-Session Autoconnection—When enabled, allows the system to autoconnect to all blades when user is on an access device without a monitor layout ID assigned. Select one or more: ◦ Dedicated Resources ◦ Roles with Public Enabled ◦ Roles with Public Disabled Client-Resource Network—When the access device connects to the computing resource, you can specify which method it uses.
● Banner text—Select the language and type the appropriate message in the box to change the customizable message that is displayed to the user on the HP SAM Web client page. ● Smart Card ◦ Smart card login—Select the value for the type of login you want. - Disallowed—Select to disable logging in using a smart card. Only the traditional log in information fields are displayed. - Optional—Select to make optional the use of a smart card to login. All log-in fields are displayed.
Synchronization Scheduler To schedule when to run the synchronize operation task to capture any resources that are offline, set the timer as instructed below and click Create or Update. In general, you do not need to do this if the resources are running under normal operation. If you feel more comfortable knowing on a regular basis that there is a heart-beat from the resource, then schedule the synchronize operation to run at the appropriate interval (for example, once a day at midnight.
Licensing By default (i.e., no license key entered), you are allowed to run up to 30 resources (such as blade PCs). This is meant for evaluation purposes only. There is no expiration date for this evaluation software. Click the Enter New Key button to add a new key to HP SAM. Once entered, the system displays the information encoded on the key. To delete the key from the system, check the appropriate key(s), and then click Delete.
Output Report ● Role Name—Name of role. ● Minimum Available %—For the time period chosen, the peak value of minimum available is shown. This value indicates the percentage of computing resources that are still available for allocation dropped to this lowest value. ● Minimum Available—This value complements the percentage number above to show specifically how many resources within that role are still available.
Output Report ● Minimum and Maximum Capacity graphs—The graphs show the minimum number of blades available and the maximum number of blades used for the specified time period. In general, these values should add up to 100%. However, if a blade supports multiple roles, then the numbers will not add up because consuming a blade (which is in two or more roles) in one role will also decrease the minimum available in the other role. ● Time Interval—The time interval for which the report was run.
Output Report ● Role Name—Name of role.
You must successfully configure the smart card on the computing resource before attempting to configure it on the access device. Use the following steps to enable the HP SAM client to log in using a smart card. 1. Attach the smart card reader to the access device. 2. Install the smart card reader driver onto the access device. 3. Install the smart card cryptographic service provider (CSP) software onto the access device that supports your smart card solution.
A Firewall Rules This appendix lists the rules needed for communication between the various components. The values in parenthesis represent ports, with ANY meaning any ports on that component.
● ◦ - From access devices (TCP/ANY) to blade (TCP/42966)—RGS ◦ - From blade (UDP/47777) to Web server (UDP/47777) Outgoing: ◦ From blade TCP/ANY) to Web server (TCP/80—HTTP) SQL Server (only if not running on the same machine as the Web server) ● Incoming: ◦ ● Outgoing: ◦ 70 From Web server (TCP/ANY) to SQL_Server (TCP/1433) None Appendix A Firewall Rules
B Frequently Asked Questions Question Answer Why do some users on the HP SAM client have to select a role Users who are in more than one role need to select the role to to connect and others do not. connect. Those users who are in only one role do not see this screen. A user assigned a single dedicated resource does not have to select a role. Also, when Monitor Layout IDs and when Multi-Session Autoconnection are used, the user is not prompted for a role.
Question Answer script similarly here or use the HP Sygate Security Agent Policy Editor tool (download as a SoftPaq from the HP Web site). I am unable to view the Japanese characters on the Web client. Check to make sure the Japanese fonts are installed on the access device. Can I administer the HP SAM server using another browser such as Opera and Firefox? No, these browsers are not supported.
Question Answer How do I change the HP SAM datagram communication port to another value beside the default 47777? Modify the connection.config file located on the HP SAM Web server in the HP SAM installation directory (usually c: \Program Files\Hewlett-Packard\HP SAM). Use Notepad to edit the file. Add this line in the appSettings section: Where port number is the new HP SAM datagram communication port you want to use.
C Registration Service Error Codes The following is a list of possible errors which the registration service writes to the event log file on the computing resource. If you encounter a critical issue on the blade, note the error code and communicate it to the support team. BC0001—Internal error accessing WMI. Contact your HP SAM support team. BC0002—Internal error accessing WMI. Contact your HP SAM support team. BC0003—Internal error failed to spawn threads, usually due to low memory.
BC0018—Internal program error. Contact your HP SAM support team. BC0020—Memory allocation error. Close other applications or increase memory. BC0021—Memory allocation error. Close other applications or increase memory. BC0022—Memory allocation error. Close other applications or increase memory. BC0023—Internal error. Contact your HP SAM support team. BC0024—Internal error. Contact your HP SAM support team. BC0025—Internal error. Contact your HP SAM support team.
BC0047—Failed to read Win32_NetworkAdapterConfiguration WMI class. Contact your HP SAM support team. BC0048—Failed to query a specific WMI property. Contact your HP SAM support team. BC0049—Failed to register a WMI event. Contact your HP SAM support team. BC0050—Problem accessing WMI, possibly related to missing QFE documented in MS KB 828653. BC0100—Failed to setup timer. Internal error, possibly due to low memory conditions. Close other applications or increase memory.
D Glossary Access Device—A device such as a thin client used to access HP SAM to connect to computing resources. Active Directory—A Microsoft Windows directory service that stores an enterprise’s information and settings in a central, organized, accessible database. Active Directory allows administrators to assign policies, deploy programs, and apply critical updates to an entire organization.
OU—Organizational Unit Policy—The policy is the user experience as defined by the connection settings. It defines the appearance of the desktop, taskbar, command access, sound availability, etc. There are five levels of policy: Global, Role, OU, SG, User (in that order). Public—A public role is one that is accessible to all users in Active Directory. Resource—A managed computer inside HP SAM which can be provided to a client for the purpose of logging in via RGS or RDP.
Index A access device adding manually 55 changing 56 deleting 56 requirements 23 access list 44 account, service 25 Active Directory 25, 62 ActiveX controls 32 adding access device, manually 55 monitor layout 56 organization units to the Administrator role 44 security groups to Administrator role 44 users 52 users to Administrator group 44 adding enclosures into data centers 57 Administrative permissions 47 rights required to install 25 Administrator access list 44 access, granting 28 Console tabs 46 Anima
policy 59 Registration service configuration file 29 service account 25 creating a data center 57 Cryptographic service providers (CSP) box 62 customize view 55 customizing Administrative permissions 47 HP Blade Workstation Client 34 Windows CE-based client 33 Windows XPe-based client 33 D data centers adding enclosures 57 changing 57 creating 57 deleting 57 deleting enclosures 57 data centers, managing 56 dedicated resource, setting up 13 Default domain box 61 DefaultDomain 34 DefaultInsecurePassword 35 De
IP address list 27 multi-session—role assignment 3 Mute 38 J Japanese characters 72 K KeyRepeatEnabled Keys 39 KioskMode 35 39 L legal banner 4 Licensing 64 line graphs, availability 73 Log Maintenance Scheduler 63 Log tab 67 logging in 43 M manage resources 53 managing Administrative permissions 47 Administrator access list 44 HP SAM users 48 managing asset groups 47 managing resource roles 46 MapClipboard 40 MapDrives 39 MapDrivesList 40 MapPorts 39 MapPrinters 39 MapSmartcards 39 MapUSB 39 Maximum Ca
requirements access device 23 Blade Workstation client 24 desktop or notebook PC 24 hardware and software 16 mobile thin client 24 Personal Workstation client 24 Registration service 23 SQL server 16 thin client 23 Web server 16 ResetAfterSession 35 Resolutions 36 Resource Capacity Consumption report 64 Resource Capacity Consumption Trend Report 65 resource roles, managing 46 Resource Utilization report 66 resources assigning 49 removing 49 Resources tab 53 resources, assigning from role 51 resources, assig
hardware requirements 16 software requirements 16 WebServerList 30 Width 40 window position enhancements 4 Windows CE-based client 33 Windows XPe-based client 32 WindowSnapEnabled 38 Index 83
