Brocade Network Advisor SAN User Manual v12.0.0 (53-1002696-01, April 2013)

Brocade Network Advisor SAN User Manual 307

53-1002696-01

Technical Support Information tab

The Technical Support Information tab of the SMC allows you to capture technical support

information for the Management application as well as the configuration files for all switches in

discovered fabrics. This information is saved in a zip file in a location that you specify.

Capturing technical support information

To capture technical support information, complete the following steps.

1. Select the Technical Support Information tab.

FIGURE 112 Technical Support Information tab

2. Select the Include database check box to capture database server support save files and

choose one of the following options:

• Select the Partial option to exclude historical data and events from the database capture.

• Select the Full option to include historical data and events from the database capture.

NOTE

It is recommended that you only capture the partial database.

NOTE

You should only capture the full database when you need to debug Historical Performance

Management or Historical Events issues.

3. Enter the path where you want to save the support data and a name for the support save file in

the Output Path field.

For example, Full_Path\Support_Save_File_Name.zip. You can also browse to the location you

want to save the support data and append the file name to the path when you return to the

Technical Support Information tab.

If you do not specify an output path, the Management application automatically saves the data

to the Install_Home/support directory. The default name of the Server Support Save is

DCM-SS-Time_Stamp.