Brocade Network Advisor SAN User Manual v12.0.0 (53-1002696-01, April 2013)

Brocade Network Advisor SAN User Manual 1141
53-1002696-01
Client troubleshooting
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Client troubleshooting
The following section states a possible issue and the recommended solution for client errors.
Fabric tracking troubleshooting
The following section states a possible issue and the recommended solution for fabric tracking
errors.
Problem Resolution
Downloading Client from a Internet Explorer
Browser over HTTPS errors
If the JNLP file does not launch automatically, use one of the following options:
• Complete the following steps.
1 Save the JNLP file to the local host.
2 Launch the JNLP file manually.
• In Internet Explorer 7, complete the following steps.
1Select Tools > Internet Options.
2Click the Advanced tab.
3Clear the Do not save encrypted pages to disk check box.
If the browser warns you about the security certificate, use the fully qualified hostname to
launch the web page.
CPU usage reaches 100% when using the
Client in a local or remote client machine
(Windows and Linux)
Collapse the topology fabric groups and check the CPU utilization.
If it is reduced, this could be caused by the video adapter driver installed on the machine.
Some video adapters (such as NVIDIA Quadro NVS 135M) can cause CPU issues and it is
recommended that you upgrade the driver version to a later version or one that we
support or have tested.
You can download the appropriated drivers from your graphics card manufacturer's web
site. Table 14 lists the video adapter cards that have been tested.
TABLE 14 Tested video adapter cards
Manufacturer Platforms Cards known to work
ATI Linux, Windows Radeon 8500 and above, FireGL series
Nvidia Solaris OS on x64, Linux, Windows GeForce 2 series and later, Quadro FX series and later
Sun Solaris OS on SPARC Expert3D series, XVR-500, XVR-600, XVR-1200, XVR-2500
Xi Graphics Solaris OS on x86, Linux Various (check with Xi Graphics)
Problem Resolution
If a switch is replaced by another switch having
the same IP address but a different node WWN
while fabric tracking is on, the Management
application does not update the Product List,
Connectivity Map or switch properties with the
new node WWN.
Choose from one of the following options:
• Turn fabric tracking off while the switch is replaced. This causes the old switch to be
removed and the new switch added.
• After the switch is replaced, remove and re-add the fabric in the Discover Setup
dialog box.