HP StorageWorks Application Recovery Manager Installation and Licensing Guide (T4395-96002, February 2008)

Troubleshooting Installation
Using Log Files
Chapter 5108
Using Log Files
If you run into problems installing Application Recovery Manager, you
can examine any of the following log files to determine your problem:
• setup log files
• Application Recovery Manager log files
Which log files to check in case of installation problems depends on the
type of the installation (local or remote) and on the operating system.
Local Installation
In case of problems with local installation, check the following log files
(on the client system where the setup is running):
• <Temp>\OB2SetupLauncher.log
• <System_disk>:\<Temp>\OB2_Setup_ui_<Date>_<Time>.txt
• <Temp>\OB2DBG_<did>__setup_<Host><Debug_no>.txt (for more
details)
where:
— <did> (debugging ID) is the process ID of the first process that
accepts the debugging parameters. This ID is used as an ID for the
debugging session. All further processes will use this ID.
— <Host> is the name of the host where the trace file is created.
— <Debug_no> is a number generated by Application Recovery
Manager.
The location of the <Temp> directory is specified by the TEMP
environment variable. To examine the value of this variable run the set
command.
Remote Installation
In case of problems with a remote installation, check the following log
files (only on the remote client system):
• <Temp>\INSTALL_SERVICE*.*