HP StorageWorks Application Recovery Manager Administrator's Guide (T4395-96004, February 2008)

Troubleshooting
Backup Problems
Chapter 6 85
Problem Snapshots (volume shadow copies) creation fails with EVA
provider
During a VSS backup, the following error is displayed:
[Critical] It was not possible to create Volume Shadow
Copies.
If there are too many source volumes selected for backup (more than
four) it may happen that the creation of snapshots takes too long and
VSS fails the snapshots creation process.
Action Do not select too many objects in a backup specification because they
might reside on more than four source volumes. This means that for
example a Microsoft Exchange Server storage group should not reside on
more than four source volumes and only one storage group should be
specified for backup in this case. The same applies to a Microsoft SQL
Server database.
Problem No HP StorageWorks SMI-S CIMOM login entries are configured
within SMISDB
Action Add an HP StorageWorks SMI-S CIMOM login information to SMISDB.
See “Setting the Login Information to SMI-S CIMOM for Command View
(CV) EVA” on page 22 for information.
Problem Configuration of an HP StorageWorks SMI-S EVA CIMOM failed.
Action Run the following command to perform a health check of you
environment, which may help identify any potential problems that
occurred during the configuration:
omnidbsmis -ompasswd -check [<hostname>]
Problem Volume shadow copies cannot be imported due to the low space
in registry and consequently backup fails.
If one of the following errors is reported during backup:
• By Application Recovery Manager:
[Critical] It was not possible to import Volume Shadow
Copies from application host.