HP Application Recovery Manager software A.06.10 Installation and licensing guide (March 2008)

6 Troubleshooting installation
In this chapter
This chapter contains information specific to installation related problems. For general
troubleshooting information, see the online Help .
This chapter includes information on:
• “Name resolution problems when installing the Windows Cell Manager” on page 149
• “Verifying DNS connections within Application Recovery Manager cell” on page 150
• “Troubleshooting installation and upgrade of Application Recovery Manager” on page 153
• “Verifying Application Recovery Manager client installation ” on page 156
• “Using log files” on page 157
• “Creating installation execution traces” on page 160
Name resolution problems when installing the
Windows Cell Manager
During the installation of the Application Recovery Manager Cell Manager on
Windows, Application Recovery Manager detects and warns you if the DNS or the
LMHOSTS file is not set up as required. In addition, Application Recovery Manager
notifies you if the TCP/IP protocol is not installed on your system.
Problem
Name resolution fails when using DNS or LMHOSTS
If the name resolution fails, the “error expanding hostname” message is
displayed and the installation is aborted.
• If you encounter resolution problems when using DNS, you get a warning message
about your current DNS configuration.
• If you encounter resolution problems when using LMHOSTS file, you get a warning
message to check your LMHOSTS file configuration.
Installation and licensing guide 149