HP StorageWorks Application Recovery Manager Installation and Licensing Guide Manual Edition: December 2007 Manufacturing Part Number: T4395-96002 Release A.06.00 © Copyright 2007 Hewlett-Packard Development Company, L.P.
Legal Notices ©Copyright 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in conection with the furnishing, performance, or use of this material.
Contents 1. Overview of the Installation Procedure In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overview of the Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Remote Installation Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Choosing the Cell Manager System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Start Backup Specification User Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hiding the Contents of Backup Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Host Trusts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring Security Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Application Recovery Manager Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Creating Installation Execution Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 A. Appendix A Application Recovery Manager A.06.00 Product Structure and Licenses . . . . . . . . . .A-2 Cell Manager Pack . . . . . . . . . . . . . . . .
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Document History Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive updated or new editions, subscribe to the appropriate product support service. See your HP sales representative for details. Table 1 Edition History Part Number Manual Edition Product T4395-96002 October 2006 Application Recovery Manager Release A.06.00 T4395-96002 December 2007 Application Recovery Manager Release A.06.00 with patch APPRMWIN_00011.
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Conventions The following typographical conventions are used in this manual. Table 2 Convention Meaning Example Book or manual titles, and manual page names Refer to the HP StorageWorks Application Recovery Manager Installation and Licensing Guide for more information. Provides emphasis You must follow these steps. Specifies a variable that you must supply when entering a command At the prompt type: rlogin your_name where you supply your login name. Bold New terms The Cell Manager is the main ...
See the online Help for information about the Application Recovery Manager graphical user interface conventions.
In This Book The HP StorageWorks Application Recovery Manager Installation and Licensing Guide describes the installation of the Application Recovery Manager product, the prerequisites that must be met before starting the installation procedure, upgrading and licensing. Audience The manual is intended for administrators who are responsible for installing and maintaining the environment and backup administrators responsible for planning, installing and managing the backup environment.
Organization The manual is organized as follows: Chapter 1 “Overview of the Installation Procedure” on page 1. Chapter 2 “Installing Application Recovery Manager on Your Network” on page 11. Chapter 3 “Maintaining the Installation” on page 51. Chapter 4 “Application Recovery Manager Licensing” on page 79. Chapter 5 “Troubleshooting Installation” on page 99. Appendix A “Appendix A” on page A-1. Appendix B “Appendix B” on page B-1. Glossary Definition of terms used in this manual.
Application Recovery Manager Documentation Application Recovery Manager documentation comes in the form of manuals and online Help. Manuals Application Recovery Manager manuals are available in PDF format. Install the PDF files during the Application Recovery Manager setup procedure by selecting the User Interface component. Once installed, the manuals reside in the \docs directory. You can also find the manuals in PDF format at http://www.hp.com/support/manuals.
The Help Topics provide complete information on how to plan, configure, and use the Application Recovery Manager to backup and restore your applications. The context sensitive (F1) Help provides descriptions of the GUI options which are available in a particular context or dialog window. To access online help from the top-level directory on the installation DVD without installing Application Recovery Manager, unzip AppRM_help.zip and run AppRM_help.chm.
Documentation Map Backup X Concepts/Techniques X X CLI Reference Admin Guide Release Notes Installation Guide Getting Started Online Help The following table shows where to find information of different kinds. Shaded squares are a good place to look first.
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Contact Information General Information General information about Application Recovery Manager can be found at http://www.hp.com/go/AppRM Technical Support Technical support information can be found at the HP Electronic Support Centers at http://www.itrc.hp.com Information about the latest Application Recovery Manager patches can be found at http://www.itrc.hp.com HP does not support third-party hardware and software. Contact the respective vendor for support.
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1 Overview of the Installation Procedure Chapter 1 1
Overview of the Installation Procedure In This Chapter In This Chapter This chapter provides an overview of the Application Recovery Manager installation procedure and introduces concepts that apply to the installation. The Application Recovery Manager Cell Manager and Application Recovery Manager user interface are introduced.
Overview of the Installation Procedure Overview of the Installation Procedure Overview of the Installation Procedure An Application Recovery Manager backup environment is a set of systems with a common backup policy located in the same time zone and existing on the same LAN/SAN. This network environment is referred to as an Application Recovery Manager cell. A typical cell consists of a Cell Manager, Installation Servers, and clients.
Overview of the Installation Procedure Overview of the Installation Procedure Performing a backup on the backup system minimizes the load on the application system. The VSS integration coordinates backup and restore processes. Before you install Application Recovery Manager on your network, define the following: ✓ The system on which the Cell Manager will be installed. See the support matrices at http://www.hp.com/support/manuals for supported operating systems and versions.
Overview of the Installation Procedure Overview of the Installation Procedure NOTE You cannot remotely install an Application Recovery Manager client on a system after an Installation Server has been already installed on this system. To install an Installation Server and client component(s) on the same system, you must perform a local client installation from the Application Recovery Manager installation CD-ROM.
Overview of the Installation Procedure Overview of the Installation Procedure Figure 1-1 Application Recovery Manager Cell The Remote Installation Concept Once you have installed the Application Recovery Manager Cell Manager, User Interface, and Installation Server, you can distribute Application Recovery Manager software to clients using remote installation. See the Figure 1-2 on page 7. Every time you perform a remote installation, you access the Installation Server through the GUI.
Overview of the Installation Procedure Overview of the Installation Procedure For further information on the available installation methods for the various Application Recovery Manager clients, refer to “Installing Application Recovery Manager Clients” on page 26.
Overview of the Installation Procedure Choosing the Cell Manager System Choosing the Cell Manager System The Cell Manager is the main system in the Application Recovery Manager cell. The Cell Manager does the following: • Manages the cell from one central point. • Contains the IDB (files with information about backup and restore sessions). • Runs the core Application Recovery Manager software.
Overview of the Installation Procedure Choosing the Application Recovery Manager User Interface System Choosing the Application Recovery Manager User Interface System Application Recovery Manager provides the GUI and CLI. The user interface is installed as an Application Recovery Manager software component. The system selected to control the cell will be used by a network administrator or a backup operator.
Overview of the Installation Procedure Choosing the Application Recovery Manager User Interface System Figure 1-3 Application Recovery Manager Graphical User Interface See also Figure 1 in the Preface, which defines the most important areas of the Application Recovery Manager GUI.
2 Installing Application Recovery Manager on Your Network Chapter 2 11
Installing Application Recovery Manager on Your Network In This Chapter In This Chapter This chapter contains detailed instructions about: • Installing the Application Recovery Manager Cell Manager (CM) and Installation Servers (IS). Refer to “Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS)” on page 13. • Installing the Application Recovery Manager clients. Refer to “Installing Application Recovery Manager Clients” on page 26.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) Refer to the Figure 2-1 for the flow of installation procedure: Figure 2-1 Installation Procedure If you install the Cell Manager and the Installation Server on the same system, you can perform this task in one step.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) IMPORTANT All configuration and session information files in an Application Recovery Manager cell are stored on the Cell Manager. It is difficult to transfer this information to another system. Therefore, ensure that the Cell Manager is a reliable system in a stable, controlled environment.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) ✓ Ensure, that HP OpenView Storage Data Protector is not installed on your system. If Data Protector is detected during the installation procedure, the installation of the Application Recovery Manager will be aborted.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) 64-bit OS (on AMD64/Intel EM64T): \x8664\setup.exe The Application Recovery Manager Setup Wizard is displayed. 2. Follow the Setup Wizard and carefully read the license agreement. Click Next to continue, if you accept the terms of the agreement. 3.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) Figure 2-3 Selecting Software Components User Interface, Installation Server, and Microsoft Volume Shadow Copy Integration are selected by default. Click Next. 7. Windows 2003 SP1: If Application Recovery Manager detects Windows Firewall on your system, the Windows Firewall configuration page is displayed.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) Figure 2-4 Component Summary List 9. The Installation status page is displayed. Click Next. Figure 2-5 Installation Status Page 10.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) licenses directly through the internet from the HP password delivery center web server. For more information on the AutoPass utility, refer to “Obtaining and Installing Permanent Passwords Using the HP OpenView AutoPass Utility” on page 91. By default, the Start AutoPass installation or the Upgrade AutoPass installation option is selected.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) After the Installation As soon as the setup is finished, the Cell Manager files are located in the \bin directory and the software depot located in the \Depot directory. When the installation is finished, the following processes will be running on the Cell Manager system in the \bin directory: crs.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) ✓ Disk Space ✓ Administrative Rights What’s Next? At this stage, the Cell Manager is installed and – if it was selected – also the Installation Server. Your next tasks are: 1. Install the Installation Server, if you have not installed it on the same system as the Cell Manager. Refer to “Installing Installation Servers” on page 21. 2.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) “Setting Up the TCP/IP Protocol on Windows Systems” on page B-20 for information on the installation and configuration of the TCP/IP protocol. Limitation Due to the security restrictions imposed by the Windows operating system, Installation Server can be used to remotely install clients only in the same domain.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) Figure 2-7 Selecting the Installation Type 4. Click Next to install Application Recovery Manager on the default folder. Otherwise, click Change to open the Change Current Destination Folder window and enter a new path. 5.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) Figure 2-8 Component Selection Summary Page 7. The Installation status page is displayed. Click Next. Figure 2-9 Installation Status Page 8. Click Finish.
Installing Application Recovery Manager on Your Network Installing the Application Recovery Manager Cell Manager (CM) and Installation Server(s) (IS) As soon as the installation is finished, the software is, by default, installed in the \Depot directory, which is shared so that it can be accessed from the network. What’s Next? At this point, you should have Installation Server installed on your network. Now you should perform the following tasks: 1.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Installing Application Recovery Manager Clients You can install Application Recovery Manager clients remotely, by distributing them using the Installation Server, or locally, from the installation CD-ROM.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Prerequisites To install a client, you must have the Administrator rights. The Windows system that will become your future Application Recovery Manager client system must meet the following requirements: ✓ Have Microsoft Internet Explorer 5.0 or higher. ✓ Have sufficient disk space for the Application Recovery Manager client software.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Installation Procedures It is recommended that you install clients remotely using the Installation Server. You can also use the local client installation from the installation CD-ROMs. For detailed procedures, refer to: • For remote installation procedure: “Remote Installation of Application Recovery Manager Clients” on page 29.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Cluster Server The Cluster Server component must be installed on all Application Recovery Manager cluster-aware clients. Remote Installation of Application Recovery Manager Clients This section describes the procedure for distributing the Application Recovery Manager software to clients using the Installation Server (remote installation or upgrade). Prerequisites • See the http://www.hp.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Adding Clients to the Cell To distribute the Application Recovery Manager software to the clients that are not in the Application Recovery Manager cell yet, proceed as follows: 1. Start the Application Recovery Manager graphical user interface: Select Start->Programs->HP StorageWorks Application Recovery Manager->Application Recovery Manager.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Figure 2-10 Selecting Clients 6. Select the Application Recovery Manager components you want to install as shown in Figure 2-11. See “Application Recovery Manager Components” on page 28.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Figure 2-11 Selecting Components To change the default user account and target directory for the installation, click Options. If you selected more than one client and you would like to install different components on each client, click I want to customize this option for client systems independently and then click Next. Select the components you want to install for each client independently.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients NOTE Before you start using the Application Recovery Manager GUI on the client system, add a user from that system to an appropriate Application Recovery Manager user group. For the procedure and the descriptions of available user rights, refer to the online Help.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Figure 2-12 Selecting Clients 5. Select the Application Recovery Manager components you want to install as shown in Figure 2-13. See “Application Recovery Manager Components” on page 28.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients Figure 2-13 Selecting Components If you selected more than one client and you want to install different components on each client, click I want to customize this option for client systems independently and then click Next. Select the components for each client independently. Click Finish to start the installation.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients 3. Enter the name of the Cell Manager. Refer to Figure 2-14. If your Cell Manager uses a different port then the default 5555, change the port number. You can test if the Cell Manager is active and uses the selected port by clicking Check response... Click Next. Figure 2-14 Choosing the Cell Manager 4. Click Next to install Application Recovery Manager on the default folder.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager Clients registered Application Recovery Manager binaries to open ports as needed. If you do not want to enable Application Recovery Manager to open ports at the moment, deselect the option. However, note that for proper functioning of Application Recovery Manager, the executables must be enabled. Click Next. 7. The component selection summary page is displayed. Click Install to install the selected components.
Installing Application Recovery Manager on Your Network MS Volume Shadow Copy Clients Figure 2-16 Installation Summary Page 9. To start using Application Recovery Manager immediately after setup, select Launch Application Recovery Manager GUI. Click Finish. MS Volume Shadow Copy Clients To be able to perform zero downtime backups of the database applications using the VSS writers, you need to select the MS Volume Shadow Copy Integration component during the installation procedure.
Installing Application Recovery Manager on Your Network MS Volume Shadow Copy Clients HP StorageWorks EVA disk array configuration and administration is described in the HP StorageWorks Application Recovery Manager Administrator’s Guide. HP StorageWorks EVA Integration with Microsoft Exchange Server The Microsoft Exchange Server database must be installed on the application system source volumes.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server Installing Application Recovery Manager on Microsoft Cluster Server For supported operating systems for Microsoft Cluster Server integration, see the http://www.hp.com/support/manuals. If your Cell Manager is to be cluster-aware, note that the virtual server IP address should be used for licenses.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server NOTE When you are installing an Application Recovery Manager Cell Manager as cluster-aware in a Microsoft Cluster environment, the Application Recovery Manager User Account must be a domain user account, which has all of the above mentioned user rights. TIP An account with administrator rights on all the cluster systems is required for a Cluster Server installation.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server ✓ If a system in the cluster has the Application Recovery Manager software installed as non-cluster-aware, you need to uninstall it prior to the setup. ✓ Application Recovery Manager must be installed on the same location (drive and pathname) on all cluster nodes. Ensure that these locations are free.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server Figure 2-17 Selecting the Installation Type 4. Setup automatically detects that it is running in a cluster environment. Select Install cluster-aware Cell Manager to enable a cluster setup. Select the cluster group, the virtual hostname, and the cluster resource on which Application Recovery Manager shared files and the database will reside.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server Figure 2-18 Selecting the Cluster Resource 5. Enter the username and password for the account that will be used to start Application Recovery Manager services. Figure 2-19 Entering the Account Information 6. Click Next to install Application Recovery Manager on the default folder.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server Otherwise, click Change to open the Change Current Destination Folder window and enter a new path. 7. In the Component Selection window, select the components you want to install on all cluster nodes and cluster virtual servers. Click Next. The MS Cluster Integration component is selected automatically. The selected components will be installed on all the cluster nodes. 8.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server Application Recovery Manager from the same node on which it was installed, when you decide to remove Application Recovery Manager from the system. On Windows x64 operating systems, AutoPass is not installed. Click Finish to complete the installation.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server where is the name of the cluster virtual server (case-sensitive). The output should list the names of the systems within the cluster and the name of virtual server. If the output returns 0 “NONE”, Application Recovery Manager is not installed in the cluster-aware mode. 3. Start the Application Recovery Manager GUI, select the Clients context, and then click MS Clusters.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server NOTE You can import a cluster-aware client to the Application Recovery Manager cell that is managed using either the standard Cell Manager or the cluster-aware Cell Manager. Checking the Installation When the setup procedure has been completed, you can check whether or not the Application Recovery Manager software has been properly installed. Proceed as follows: 1.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server where is the name of the cluster client system. The output should return the name of the cluster-aware client system. If the output returns 0 “NONE”, Application Recovery Manager is not installed in the cluster-aware mode.
Installing Application Recovery Manager on Your Network Installing Application Recovery Manager on Microsoft Cluster Server 50 Chapter 2
3 Maintaining the Installation Chapter 3 51
Maintaining the Installation In This Chapter In This Chapter This chapter describes the procedures most frequently performed to modify the configuration of your backup environment. The following sections provide information about: • How to import clients to a cell using the graphical user interface. Refer to “Importing Clients to a Cell” on page 53. • How to import an Installation Server to a cell using the graphical user interface. Refer to “Importing an Installation Server to a Cell” on page 55.
Maintaining the Installation Importing Clients to a Cell Importing Clients to a Cell When you distribute Application Recovery Manager software to clients using the Installation Server, the client systems are automatically added to the cell. As soon as the remote installation has finished, the client becomes a member of the cell. When to Import? Clients that were installed locally from the installation CD-ROM must be imported to the cell after the installation.
Maintaining the Installation Importing Clients to a Cell Figure 3-1 Importing a Client to the Cell If you are importing a client configured with multiple LAN cards, select the Virtual Host option. With this option you must import all names of the same system. Click Finish to import the client. The name of the imported client is displayed in the Results Area.
Maintaining the Installation Importing an Installation Server to a Cell Importing an Installation Server to a Cell When to Add? An Installation Server must be added to a cell if it is installed on a Cell Manager, but you also want to use it to perform remote installations in another cell. It must then be added to the other cell (using the GUI connected to the Cell Manager of the other cell). Unlike a client, an Installation Server can be a member of more than one cell.
Maintaining the Installation Importing a Cluster-Aware Client to a Cell Importing a Cluster-Aware Client to a Cell After you have locally installed the Application Recovery Manager software on a cluster-aware client, import the virtual server representing the cluster-aware client to the Application Recovery Manager cell. Prerequisites • Application Recovery Manager must be installed on all cluster nodes. • All cluster packages must be running within the cluster.
Maintaining the Installation Importing a Cluster-Aware Client to a Cell Figure 3-2 Importing a Microsoft Cluster Server Client to a Cell 4. Click Finish to import the cluster client. TIP To import a specific cluster node or a virtual server, right click its cluster in the Scoping Pane and click Import Cluster Node or Import Cluster Virtual Server.
Maintaining the Installation Exporting Clients from a Cell Exporting Clients from a Cell Exporting a client from an Application Recovery Manager cell means removing its references from the IDB on the Cell Manager without uninstalling the software from the client. This can be done using the Application Recovery Manager GUI.
Maintaining the Installation Exporting Clients from a Cell Figure 3-3 Exporting a Client System 3. You will be asked if you want to uninstall Application Recovery Manager software as well. Click No to export the client, and then click Finish. The client will be removed from the list in the Results Area. NOTE You cannot export or delete an Application Recovery Manager client if the Cell Manager is installed on the same system as the client you would like to export.
Maintaining the Installation Exporting Clients from a Cell 3. You are asked if you also want to uninstall the Application Recovery Manager software. Click No to only export the cluster client. The cluster client will be removed from the list in the Results Area. TIP To export a specific cluster node or a virtual server, right-click the cluster node or virtual server in the Scoping Pane and click Delete.
Maintaining the Installation Security Considerations Security Considerations This section describes the security elements of Application Recovery Manager. It describes the advanced settings that can be used to enhance the security of Application Recovery Manager with prerequisites and considerations that have to be taken into account. Since enhancing security in an entire environment requires additional effort, many security features cannot be enabled by default.
Maintaining the Installation Security Considerations IMPORTANT The list must contain all possible hostnames (or IP addresses) where connections can come from. Multiple hostnames may be needed if any of the above clients is multihomed (has multiple network adapters and/or multiple IP addresses) or is a cluster. If the DNS configuration in the cell is not uniform, additional considerations may apply. For more information, refer to “Securing Clients” on page 64.
Maintaining the Installation Security Considerations • Application Recovery Manager comes with only a few predefined user groups. It is recommended to define specific groups for each type of user in the Application Recovery Manager environment to minimize the set of rights assigned to them. • The configuration of users is connected with user validation (see “Strict Hostname Checking” on page 69).
Maintaining the Installation Security Considerations • During backup or restore data is transferred via network. You should provide sufficient separation from the untrusted network. Refer also to the online Help for other security related aspects. Securing Clients After you have installed Application Recovery Manager clients and imported them to a cell, it is highly recommended to protect the clients from access by unwanted clients.
Maintaining the Installation Security Considerations The concept of allowing and denying access can be applied to all systems with Application Recovery Manager installed. For example, you can allow or deny access of Cell Managers to clients, Cell Managers to Cell Managers, Installation Servers to clients, or clients to clients. NOTE If an Installation Server residing on a system other than the Cell Manager is not added to the list of allowed clients, it will not have access to a secured client.
Maintaining the Installation Security Considerations Figure 3-4 Securing a Client 3. Type the names of the systems that will be allowed to access the selected client(s) or search for the systems using the Network (on Windows GUI only) or Search tabs. Click Add to add each system to the list. See Figure 3-5.
Maintaining the Installation Security Considerations Figure 3-5 Enabling Security on Selected Client(s) The Cell Manager is automatically provided with access and added to the list of trusted clients. You cannot exclude the Cell Manager from the list. 4. Click Finish to add the selected systems to the allow_hosts file.
Maintaining the Installation Security Considerations Figure 3-6 Securing a Cell 3. Type the names of the systems that will be allowed to access all clients in the cell or search for the systems using the Network or Search tabs. Click Add to add each system to the list. 4. Click Finish to add the selected systems to the allow_hosts file. What Happens? Clients will verify the source of each request and allow only those requests received from clients selected in the Enable Security on Cell Manager window.
Maintaining the Installation Security Considerations 2. In the Scoping Pane, right-click the client(s) from which you want to remove security and click Unsecure. 3. Click Yes to confirm that you allow access to the selected client(s). If you want to remove security from all the clients in the cell, proceed as follows: 1. In the Context List, click Clients. 2. In the Scoping Pane, right-click Clients and click Cell Unsecure. 3. Click Yes to confirm that you allow access to all client(s) in your cell.
Maintaining the Installation Security Considerations The strict hostname checking setting on the other hand, provides enhanced validation of users. The validation uses the hostname as it is resolved by the Cell Manager using the reverse DNS lookup from the IP obtained from the connection. This imposes the following limitations and considerations: Limitations • IP based validation of users can only be as strong as the anti-spoof protection in the network.
Maintaining the Installation Security Considerations Note that users have to be reconfigured also when reverting back to the default user validation, if you had to modify user specifications when you enabled the strict hostname checking. It is therefore recommended to decide which user validation you would like to use and keep using it. A prerequisite for a reliable reverse DNS lookup is a secure DNS server. You must prevent physical access and log on to all unauthorized personnel.
Maintaining the Installation Security Considerations NOTE By combining the Start Backup Specification with the Start Backup user rights, a user is allowed to see the configured backup specifications in the GUI and is able to start a backup specification or an interactive backup. Allowing users to perform interactive backups may not always be desired.
Maintaining the Installation Security Considerations • When migrating data from one host to another. Configuration To configure host trusts, create the \Config\Server\cell\host_trusts file on a Cell Manager. The groups of hosts that trust each other are defined as lists of hostnames enclosed in curly brackets. For example: Example GROUP="cluster.domain.com" { cluster.domain.com node1.domain.com node2.domain.com } GROUP="Bajo" { computer.domain.com anothercomputer.domain.
Maintaining the Installation Uninstalling Application Recovery Manager Software Uninstalling Application Recovery Manager Software If your system configuration changes, you may want to uninstall the Application Recovery Manager software from the system or remove some software components. Uninstalling is removing all the Application Recovery Manager software components from the system, including all references to this system from the IDB on the Cell Manager computer.
Maintaining the Installation Uninstalling Application Recovery Manager Software Prerequisites Before you uninstall the Application Recovery Manager software from a computer, check the following: ✓ Make sure that all references to the computer are removed from the backup specifications. Otherwise, Application Recovery Manager will try to back up unknown systems and this part of the backup specification will fail.
Maintaining the Installation Uninstalling Application Recovery Manager Software The cluster client will be removed from the list in the Results Area and the Application Recovery Manager software will be deleted from its hard disk. Uninstalling the Cell Manager and Installation Server This section describes the procedure of uninstalling the Application Recovery Manager Cell Manager and Installation Server software.
Maintaining the Installation Uninstalling Application Recovery Manager Software • If AutoPass has not been installed: — To uninstall Application Recovery Manager and leave the Application Recovery Manager configuration data on the system, select HP StorageWorks Application Recovery Manager A.06.00 and click Remove. — To uninstall Application Recovery Manager and remove the Application Recovery Manager configuration data, select HP StorageWorks Application Recovery Manager A.06.
Maintaining the Installation Changing Application Recovery Manager Software Components Changing Application Recovery Manager Software Components This section describes the procedure for removing and adding Application Recovery Manager software components. For the list of supported Application Recovery Manager components, refer to http://www.hp.com/support/manuals. Application Recovery Manager software components can be added on the Cell Manager or on a client using the Application Recovery Manager GUI.
4 Application Recovery Manager Licensing Chapter 4 79
Application Recovery Manager Licensing In This Chapter In This Chapter This chapter contains information about how Application Recovery Manager licenses are checked and reported, and about how to obtain and install Application Recovery Manager passwords.
Application Recovery Manager Licensing Introduction Introduction The Application Recovery Manager A.06.00 product structure and licensing consists of two main categories: 1. Cell Manager Pack 2. Functional Extensions Passwords are bound to the Cell Manager and are valid for the entire Application Recovery Manager cell.
Application Recovery Manager Licensing License Checking and Reporting License Checking and Reporting Application Recovery Manager licenses are checked and if missing, reported during various Application Recovery Manager operations, for example: • As a part of the Application Recovery Manager checking and maintenance mechanism, the licenses are checked and, if missing, reported in the Application Recovery Manager Event Log.
Application Recovery Manager Licensing License Checking and Reporting Entity Based Licenses The Application Recovery Manager entity based licenses is: • On-line extension for one Windows system When any of the items that are the subject of the source based licenses is configured in the cell, the presence and number of the required entity based licenses is checked. Application Recovery Manager checks the number of configured entity based items against the number of entity based licenses.
Application Recovery Manager Licensing License Checking and Reporting Used Capacity Calculation The used capacity calculation calculates the licensed capacity of each disk array type used in the past twenty-four hours. Disks used two or more times in the specified time interval are only counted once. Disk array units are identified by their identification numbers taken from each array. The use of array identification numbers means that it is possible to know when an array has already been counted.
Application Recovery Manager Licensing License Checking and Reporting Figure 4-1 Used Capacity Calculation Scenario The used capacity calculation works as follows: Calculations for instant recovery used capacity count source capacity for ZDB sessions that left data for instant recovery purposes (the same disk is only counted once): 200 GB (App.1) + 150 GB (App. 2) + 120 GB (App.3) = 470 GB. One 1 TB license is needed.
Application Recovery Manager Licensing License Checking and Reporting Figure 4-2 ZDB-to-Disk Sessions Three snapshot copies (replicas) are rotated and kept for the purpose of instant recovery. The capacity based licensing is calculated as follows: Three replicas of the same 800 GB logical unit are kept for the purpose of instant recovery. Note that it is the capacity of source volumes and not the capacity of replica that is the subject of the license: 1 x 800 GB = 0.
Application Recovery Manager Licensing License Checking and Reporting If the -detail option is not specified, the command returns information on whether the Application Recovery Manager licensing is covered or not. If the -detail option is specified, a detailed report is produced. The following information is returned for every license in the cell: license name, licenses installed, licenses used and licenses required. Note that the command does not list the expiration dates for the licenses.
Application Recovery Manager Licensing Which Licenses Are Available? Which Licenses Are Available? The following table shows the licenses available in this product. For details of each product number please refer to Appendix A of this guide. Figure 4-3 The HP StorageWorks Application Recovery Manager Product Structure Refer to “Application Recovery Manager A.06.00 Product Structure and Licenses” on page A-2 for more information about available licenses.
Application Recovery Manager Licensing Which Licenses Are Available? • If the system on which the Cell Manager is installed has more than one IP address (multihomed systems, RAS-servers, clusters), you can bind the license to any of the IP addresses. NOTE If you intend to change the IP address of the Cell Manager, to move the Cell Manager to another system or to move licenses from one cell to another, you must contact the HP Password Delivery Center (PDC) in order to update the licenses.
Application Recovery Manager Licensing Application Recovery Manager Passwords Application Recovery Manager Passwords Once you have installed Application Recovery Manager product, you can start using it for 60 days. After this period, you must install a permanent password on the Cell Manager to enable the software.
Application Recovery Manager Licensing Application Recovery Manager Passwords Emergency passwords are issued by the support organization. They must be requested by and are issued only to HP personnel. Please refer to your support contact or to the HP Licensing site at: http://webware.hp.com. The purpose of an emergency password is to enable the backup operation while the original system configuration gets reconstructed or until you move to a new permanent installation.
Application Recovery Manager Licensing Application Recovery Manager Passwords • You need the IP address of the Cell Manager. Limitations For HP OpenView AutoPass, the following limitations apply: • The HP OpenView AutoPass utility is not installed on Windows x64 operating systems. • It is not recommended to install the HP OpenView AutoPass utility in Microsoft Cluster, because it will be installed only on one node and not on all nodes.
Application Recovery Manager Licensing Application Recovery Manager Passwords Other Ways of Obtaining and Installing Permanent Passwords Obtaining The following is the procedure to obtain permanent passwords: 1. Gather the information required in the Permanent Password Request Form. See “Application Recovery Manager Licensing Forms” on page A-5 to find the location of the forms and get instructions on how to fill them out. 2. See “Application Recovery Manager A.06.
Application Recovery Manager Licensing Application Recovery Manager Passwords Installing The following is the procedure to install a permanent password that the HP Password Delivery Center (HP PDC) has sent to you: Prerequisite You must have received permanent passwords sent from the HP Password Delivery Center and the Application Recovery Manager user interface must be installed on the Cell Manager. The passwords are installed on the Cell Manager and are valid for the entire cell.
Application Recovery Manager Licensing Application Recovery Manager Passwords Using the CLI To install the permanent password using the Application Recovery Manager CLI, proceed as follows: 1. Log on to the Cell Manager. 2. Run the following command: • \bin\omnicc -install_license The string must be entered exactly as it appears on the Password Certificate. It must be formatted as a single line and must not contain any embedded carriage returns.
Application Recovery Manager Licensing Application Recovery Manager Passwords Finding the Number of Installed Licenses Using the GUI Once you have installed a permanent password, you can check how many licenses are currently installed on the Cell Manager: 1. Start the Application Recovery Manager GUI. 2. In the menu bar, click Help, and then About. The About Manager window will open, displaying the installed licenses. Using the CLI If you use the command line, proceed as follows: 1.
Application Recovery Manager Licensing Application Recovery Manager Passwords 3. As soon as you have filled out the License Move Form and sent it to the HP Password Delivery Center (PDC), you are legally obliged to delete all Application Recovery Manager passwords from the current Cell Manager. 4. Install the new passwords. You will receive one password for each new Cell Manager. You will also receive one new password for the current Cell Manager if licenses are left on the current Cell Manager.
Application Recovery Manager Licensing Application Recovery Manager Passwords 98 Chapter 4
5 Troubleshooting Installation Chapter 5 99
Troubleshooting Installation In This Chapter In This Chapter This chapter contains information specific to installation related problems. For general troubleshooting information, see the online Help.
Troubleshooting Installation Name Resolution Problems when Installing the Cell Manager Name Resolution Problems when Installing the Cell Manager During the installation of the Application Recovery Manager Cell Manager, Application Recovery Manager detects and warns you if the DNS or the LMHOSTS file is not set up as required. In addition, Application Recovery Manager notifies you if the TCP/IP protocol is not installed on your system.
Troubleshooting Installation Verifying DNS Connections Within Application Recovery Manager Cell Verifying DNS Connections Within Application Recovery Manager Cell DNS (Domain Name System) is a name service for TCP/IP hosts. The DNS is configured with a list of host names and IP addresses, enabling users to specify remote systems by host names rather than by IP addresses. DNS ensures proper communication among the members of the Application Recovery Manager cell.
Troubleshooting Installation Verifying DNS Connections Within Application Recovery Manager Cell • To check that a particular Application Recovery Manager client resolves DNS connections to every Application Recovery Manager client in the cell properly and vice versa, run: omnicheck -dns -host [-verbose] where is the name Application Recovery Manager client checked.
Troubleshooting Installation Verifying DNS Connections Within Application Recovery Manager Cell Table 5-1 Return Messages Return Message Meaning number_of_failed_checks checks failed. client is not a member of the cell. client contacted, but is apparently an older version. Hostname is not checked.
Troubleshooting Installation Troubleshooting Installation of Application Recovery Manager Troubleshooting Installation of Application Recovery Manager Problem Cell Manager installation on a Windows system, which is not part of any Windows domain, fails The following error message is reported: Setup is unable to match the password with the given account name. Actions Two solutions are available: • Make the Windows system, on which you are installing the Cell Manager, part of a domain.
Troubleshooting Installation Troubleshooting Installation of Application Recovery Manager Problems with Remote Installation of Clients Problem Error starting setup process When using Application Recovery Manager remote installation to update Windows clients, you get the following error: Error starting setup process, err=[1326] Logon failure: unknown user name or bad password.
Troubleshooting Installation Verifying Application Recovery Manager Client Installation Verifying Application Recovery Manager Client Installation Verifying Application Recovery Manager client installation consists of the following: • Checking the DNS configuration on the Cell Manager and client systems, and ensuring that the results of the omnicheck -dns command on the Cell Manager and client system match the specified system. • Checking the software components installed on the client.
Troubleshooting Installation Using Log Files Using Log Files If you run into problems installing Application Recovery Manager, you can examine any of the following log files to determine your problem: • setup log files • Application Recovery Manager log files Which log files to check in case of installation problems depends on the type of the installation (local or remote) and on the operating system.
Troubleshooting Installation Using Log Files • :\\OB2_Setup_exe__
Troubleshooting Installation Creating Installation Execution Traces Creating Installation Execution Traces Run the installation with the debug option if this is requested by the HP Customer Support Service. For more information on debugging, including the debug options below, and preparing data to be sent to the HP Customer Support Service, see the online Help.
A Appendix A Appendix A A-1
Appendix A Application Recovery Manager A.06.00 Product Structure and Licenses Application Recovery Manager A.06.00 Product Structure and Licenses This appendix explains the Application Recovery Manager product structure in detail, so that product numbers to be ordered can be easily identified. The product structure is shown in Figure A-1 on page A-2. When ordering an Application Recovery Manager solution, go through the sections as follows: 1. Select a Cell Manager Pack. 2.
Appendix A Application Recovery Manager A.06.00 Product Structure and Licenses Media Application Recovery Manager A.06.00 is delivered with one CD. Manuals All manuals are available electronically on CDs and at http://www.hp.com/support/manuals.
Appendix A Application Recovery Manager A.06.00 Product Structure and Licenses For supported databases, see the Application Recovery Manager support matrices at http://www.hp.com/support/manuals.
Appendix A Application Recovery Manager Licensing Forms Application Recovery Manager Licensing Forms This chapter discusses Application Recovery Manager Licensing forms. Fill them out to order permanent passwords using one of the following methods: • Use the HP OpenView AutoPass utility to obtain and install permanent passwords directly through the internet from the HP password delivery center web server.
Appendix A Application Recovery Manager Licensing Forms Current Cell Manager Enter the required information about your current Cell Manager. New Cell Manager Enter the required information about your New Cell Manager. Order Number Enter the Order Number printed on the Entitlement Certificate. The Order Number is required to verify that you are entitled to request a permanent password. IP Address This field defines for which system the Password Delivery Center will generate the passwords.
Glossary access rights See user rights. application agent A component needed on a client to back up or restore online database integrations. Application Recovery Manager Event Log A central repository of all Application Recovery Manager related notifications. By default, all notifications are sent to the Event Log. The events are logged in the \log\server\Ob2Event Log.txt file on the Cell Manager.
Glossary • Type: backup object type. backup owner Each backup object in the IDB has an owner. The default owner of a backup is the user who starts the backup session. backup session A process that creates a copy of source volumes data on a disk array. The activities are specified in a backup specification.. See also source volume and backup specification. backup set A complete set of integration objects associated with a backup.
Glossary the EVA firmware. See also replica, source volume, and snapshot. Boolean operators The Boolean operators for the full text search functionality of the online Help system are AND, OR, NOT, and NEAR. Used when searching, they enable you to define your query precisely by creating a relationship between search terms. If no operator is specified in a multi-word search, AND is used by default. For example, the query consistency check is equivalent to consistency AND check.
Glossary client backup A backup of all writers and filesystems on a client. Filesystems mounted on the client after the backup specification was created are not automatically detected client or client system Any system configured with any Application Recovery Manager functionality and configured in a cell. cluster-aware application It is an application that supports the cluster Application Programming Interface.
Glossary disks. The Command View EVA software runs on the HP OpenView Storage Management Appliance, and is accessed by a Web browser. See also HP StorageWorks EVA SMI– S Agent. CRS The Cell Request Server process (service), which runs on the Application Recovery Manager Cell Manager, and starts and controls the backup and restore sessions. The service is started as soon as Application Recovery Manager is installed on the Cell Manager.
Glossary makes computer names available to client resolvers querying for name resolution across the Internet. domain controller A server in a network that is responsible for user security and verifying passwords within a group of other servers. Event Logs Files in which Windows logs all events, such as the starting or stopping of services and the logging on and off of users.
Glossary up files. Typically, these files occupy about 20% of the IDB, if filenames are stored. full backup A backup in which all selected objects are backed up, whether or not they have been recently modified. full database backup A backup of all data in a database, not only the data that has been changed after the last backup of the database. A full database backup does not depend on any other backup. global options file A file that allows you to customize Application Recovery Manager.
Glossary (BC) configurations, or can be used as standalone entities. See also BC (HP StorageWorks Disk Array XP specific term) and replica. HP StorageWorks EVA SMI-S Agent An Application Recovery Manager software module that executes all tasks required for the HP StorageWorks Enterprise Virtual Array integration. With the EVA SMI-S Agent, the control over the array is established through HP StorageWorks SMI-S EVA provider, which directs communication between incoming requests and CV EVA.
Glossary Installation Server A computer system that holds a repository of the Application Recovery Manager software packages for a specific architecture. The Installation Server is used for remote installation of Application Recovery Manager clients. instant recovery (ZDB specific term) A process in which a replica, produced by a ZDB-to-disk session, is used to restore the contents of the source volumes to their states at the time at which the replica was created.
Glossary without an operator. This implies that no operator personnel is present to work with the backup application. See also Cluster Continuous Replication and Exchange Replication Service. Local Continuous Replication (Microsoft Exchange Server specific term) Local continuous replication (LCR) is a single-server solution that creates and maintains an exact copy (LCR copy) of a storage group. An LCR copy is located on the same server as the original storage group.
Glossary Magic Packet See Wake ONLAN. mailbox (Microsoft Exchange Server specific term) The location to which e-mail is delivered, which is set up by the administrator for each user. If a set of personal folders is designated as the email delivery location, e-mail is routed from the mailbox to this location. Mailbox Store (Microsoft Exchange Server specific term) A part of the Information Store that maintains information about user mailboxes. A mailbox store consists of a binary rich-text .
Glossary (0, 1 or 2), used to indicate a first-level mirror. See also first-level mirror. object See backup object Object ID (Windows specific term) The object IDs (OIDs) enable access to NTFS 5 files no matter where in the system the files reside. Application Recovery Manager treats the OIDs as alternate streams of the files. online backup A backup performed while a database application remains available for use.
Glossary • COPY - The mirrored pair is currently re-synchronizing. Data is transferred from one disk to the other. The disks do not contain the same data. • PAIR - The mirrored pair is completely synchronized and both disks (the primary volume and the mirrored volume) contain identical data. • SUSPENDED - The link between the mirrored disks is suspended. That means that both disks are accessed and updated independently.
Glossary • private, that is, visible (and accessible for restore) only to the owner of the backup and administrators RAID Redundant Array of Inexpensive Disks. RDBMS Relational Database Management System. RDS The Raima Database Server process (service) runs on the Application Recovery Manager Cell Manager and manages the IDB. The process is started when Application Recovery Manager is installed on the Cell Manager.
Glossary (P-VOL) and its replica (S-VOL) are in the suspended mirror relationship. The maximum number of replicas (S-VOLs per a P-VOL) rotated is three provided that MU range is 0-2 or 0, 1, 2. Restore from a backup in such a configuration is possible only by re-synchronization of an S-VOL with its P-VOL. See also VSS compliant mode, source volume, PVOL, replica, S-VOL, MU number, and replica set rotation. RSM The Application Recovery Manager Restore Session Manager controls the restore session.
Glossary software (for example, system providers) or hardware (local disks, disk arrays). See also shadow copy. shadow copy set (MS VSS specific term) A collection of shadow copies created at the same point in time. See also shadow copy and replica set. shared disks A Windows disk on another system that has been made available to other users on the network. SMBF The Session Messages Binary Files (SMBF) part of the IDB stores session messages generated during backup, restore sessions.
Glossary A replica creation technique, in which a pre-configured set of target volumes (a mirror) is kept synchronized with a set of source volumes until the time at which a replica of the contents of the source volumes is required. Then, the synchronization is stopped (the mirror is split) and a split mirror replica of the source volumes at the time of the split remains in the target volumes. See also split mirror.
Glossary checkpoints and the quorum resource recovery log, which contains the most recent cluster database information. program counter, a user-mode stack, a kernel-mode stack, and a set of register values. Several threads can run at a time within one process. system volume/disk/partition A volume/disk/partition containing operating system files.
Glossary archiving of transaction logs should be enabled to prevent you from losing the transaction log files that are created after the last IDB backup and are necessary for IDB recovery. transportable snapshot (MS VSS specific term) A shadow copy that is created on the application system and can be presented to the backup system where a backup can be performed. See also Microsoft Volume Shadow Copy Service (VSS). unattended operation See lights-out operation.
Glossary StorageWorks Enterprise Virtual Array snapshot functionality. See also source volume and target volume. virtual server A virtual machine in a cluster environment defined in a domain by a network IP name and address. Its address is cached by the cluster software and mapped to the cluster node that is currently running the virtual server resources. This way all requests for a particular virtual server are cached by a specific cluster node.
Glossary WINS server A system running Windows Internet Name Service software that resolves Windows networking computer names to IP addresses. writer (MS VSS specific term) A process that initiates change of data on the original volume. Writers are typically applications or system services that write persistent information on a volume. Writers also participate in the shadow copy synchronization process by assuring data consistency. ZDB See zero downtime backup (ZDB). the instant recovery process.
Glossary G-22
Index A adding software components overview, 78 allow_hosts file, 67, 68, 69 authorized systems list, security, 64 AutoPass utility installing, on Windows, 18 licensing, 91 uninstalling, on Windows, 76 B backup environment concepts, 3 C cell concepts, 3 enabling security, 67 exporting clients, 58 exporting Microsoft Cluster Server client, 59 importing clients, 53 importing clusters, 56 importing Installation Server, 55 licenses, 81, 82 securing clients, 65 verifying DNS connections, 102 Cell Manager Cell
Index execution trace files, installation, 110 D debug option overview, 110 deny_hosts file, 69 denying access from hosts, 69 determining installed licenses, 96 required licensing passwords, 88 DNS omnicheck command, 102 verifying connections in a cell, 102 domain name system.
Index Microsoft Volume Shadow Copy integration, 38 L license-to-use.
Index allow_hosts file, 67, 68, 69 deny_hosts file , 69 denying access from hosts, 69 enabling security for a cell, 67 enabling security for a client, 65 list of authorized systems, 64 potential problems, 64 removing access verification on a client, 68 software components changing, on cluster clients, 78 changing, overview, 78 overview, 28 T Terminal Services Client, 15 trace files.
