HP Application Recovery Manager software A.06.10 Installation and licensing guide (March 2008)

Troubleshooting installation and upgrade of
Application Recovery Manager
Problem
Cell Manager installation on a Windows system, which is not part of any Windows
domain, fails
The following error message is reported:
Setup is unable to match the password with the given account
name.
Actions
Two solutions are available:
• Make the Windows system, on which you are installing the Cell Manager, part
of a domain.
• Use the local administrator account for the CRS service.
Problem
The following error message is reported
msvcr71.dll file is not found
The MSVCR71.dll library (upper case) cannot be found, because only
msvcr71.dll (lower case) is available on the network share. Since MSVCR71.dll
and msvcr71.dll are not treated as the same files, setup.exe fails to find the
appropriate dll.
Action
Rename the file from msvcr71.dll (lower case) to MSCVCR71.dll (upper case)
or reconfigure the network share not to be case-sensitive.
Problem
Canceling of installation does not uninstall already installed components
If you cancel the Application Recovery Manager installation while some components
have been already installed, Application Recovery Manager does not unistall them.
The installation finishes with an error.
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