HP 910 Printer HP Photosmart Software Help
© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
1 Welcome....................................................................................................................................5 2 Special features........................................................................................................................7 3 Get started The printer at a glance................................................................................................................8 Buttons and lights.......................................................
Print iron-on transfers...............................................................................................................43 Printing tips Print a test page.......................................................................................................................45 Printing shortcuts......................................................................................................................45 Create printing shortcuts..........................................................
Installation problems.................................................................................................................68 Power light is on or flashing......................................................................................................70 What the flashing light means............................................................................................71 If an error message appears..........................................................................................
Contents Environmental product stewardship program...........................................................................88 Paper use...........................................................................................................................89 Plastics...............................................................................................................................89 Material safety data sheets...................................................................................
Welcome Welcome to the HP 910 Printer Help. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. NOTE: For information about installing the software, see the Setup Guide that came with the printer. Section Description Special features Learn about some of the printer's special features.
Chapter 1 (continued) Section Description HP inkjet supplies recycling program Find out how to recycle print cartridges.
Special features Congratulations! The HP Printer is equipped with several exciting features: • • • • • User friendly: Easy to install and operate. Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. Ink level indicator: Know the approximate ink level of each print cartridge with the onscreen Ink Status window. For information, see View estimated ink levels.
3 Get started • • • • • The printer at a glance Buttons and lights Paper trays Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
1 USB port Buttons and lights 1 Power button and light 2 Cancel button Get started Use the printer buttons to turn the printer on and off and cancel a print job. The printer lights give you visual cues about the status of the printer.
Chapter 3 Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure.
Cancel button The printer has a Cancel button. 1 Cancel button Pressing the Cancel button cancels the current print job or print cartridge alignment job. Paper trays For information about the paper trays, select one of these topics.
Chapter 3 Unfold the paper trays To unfold the paper trays 1. Raise the printer cover. 2. Lower the input tray. 3. Lower the output tray.
4. Pull out the output-tray extension, and then unfold the output-tray extension stop. 5. Lower the printer cover. Input tray The input tray holds paper or other media.
Chapter 3 Paper guide Print on different sizes of media by sliding the paper guide to the right or to the left. Output tray Printed pages are deposited in the output tray. 1 Output tray Raise the printer cover and the output tray to load paper or other media. Lower the printer cover and the output tray before printing. To prevent paper from falling out of the output tray, pull out the output-tray extension, and then unfold the output-tray extension stop.
Fold the paper trays To fold the paper trays 1. Remove paper or other media from the paper trays. 2. Raise the printer cover. Get started 3. Fold the output-tray extension stop, and then push the output-tray extension into the output tray.
Chapter 3 4. Raise the output tray. 5. Raise the input tray. 6. Reach underneath the input tray, and then lift the tray until it locks into place. 7. Lower the printer cover.
Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge For information about using the print cartridges, see the following topics: • • Use print cartridges Replace print cartridges Use print cartridges The print cartridges can be used in the following ways: • • Everyday printing: Use the black and tri-color print cartridges for everyday print jobs.
Chapter 3 • • Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Ordering Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button. If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more information, see Ink-backup mode.
Ink-backup mode output Printing in ink-backup mode slows the printer and affects the quality of printouts. Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Photo print cartridge Colors print as grayscale. NOTE: HP does not recommend using the photo print cartridge for ink-backup mode. Exit ink-backup mode Install two print cartridges in the printer to exit ink-backup mode.
4 Connect the printer The printer connects to the computer with a universal serial bus (USB) cable. Connect the printer NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.
5 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print a borderless photo. Print a photo with a border. Learn how to perform other photo printing tasks • Use the photo print cartridge for great colors and virtually grain-free photos. Print an Exif Print-formatted photo if you have Exif Print-enabled software.
Chapter 5 5. Place the photo paper in the right side of the input tray. The side to be printed on should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer in the input tray. 6. Push the paper into the printer until it stops. 7. Lower the output tray. 8. Slide the paper guide firmly against the edge of the paper. Print photos 9. Lower the printer cover.
5. If necessary, change the HP Real Life Technologies photo fix setting. 6. Select any other print settings that you want, and then click OK. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless. Print photos with a border Guidelines • For maximum fade resistance, use HP Premium Plus Photo Paper. • Verify that the photo paper that you are using is flat.
Chapter 5 8. Slide the paper guide firmly against the edge of the paper. Small photos 2 Large photos Print photos 1 9. Lower the printer cover. Print NOTE: If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options: • Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. • Paper Type: An appropriate photo paper type • Paper Size: An appropriate photo paper size • Orientation: Portrait or Landscape 5. If necessary, change the HP Real Life Technologies photo fix setting. 6.
Chapter 5 To install the photo print cartridge ▲ To install the photo print cartridge, remove the black print cartridge from the printer, and then install the photo print cartridge in the right side of the print cartridge cradle. NOTE: To learn how to install a print cartridge, see Installation instructions. To protect a print cartridge when it is not in the printer, follow the Maintain print cartridges guidelines. To use the photo print cartridge 1. Open the Printer Properties dialog box. 2.
Storage • Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper on a flat surface in a cool place. • When you are ready to print, remove only the paper that you plan to use immediately from the plastic bag. When you have finished printing, return any unused photo paper to the plastic bag. • Do not leave unused photo paper in the paper tray. The paper might start to curl, which can reduce the quality of your photos. Handling • Always hold photo paper by its edges.
6 Print other documents E-mail Documents Letters Envelopes Postcards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print other documents Print e-mail Guidelines Do not exceed the paper tray capacity: 80 sheets of plain paper. Prepare to print 1.
7. Slide the paper guide firmly against the edge of the paper. 8. Lower the printer cover. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 6 5. Push the paper into the printer until it stops. NOTE: Depending on the paper size, the paper might extend over the edge of the tray. 6. Lower the output tray. 7. Slide the paper guide firmly against the edge of the paper. 8. Lower the printer cover. Print other documents Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3.
Prepare to print 1. Raise the printer cover. 2. Slide the paper guide all the way to the left. 3. Raise the output tray. 4. Place plain paper in the right side of the input tray. The side to be printed on should face down. NOTE: If you are using letterhead paper, the letterhead should face down and point toward the printer. 5. Push the paper into the printer until it stops. 6. Lower the output tray. 7. Slide the paper guide firmly against the edge of the paper. Print other documents 8.
Chapter 6 Print envelopes Guidelines • Avoid using envelopes that have the following features: • Clasps or windows • Thick, irregular, or curled edges • Shiny or embossed coatings • Wrinkles, tears, or other damage • You can print a single envelope or multiple envelopes. • Align the envelope edges before inserting the envelopes in the paper tray. • Do not exceed the paper tray capacity: 10 envelopes. Prepare to print 1. Raise the printer cover. 2. Slide the paper guide all the way to the left. 3.
Print postcards Guidelines Do not exceed the paper tray capacity: 20 postcards. 8. Lower the printer cover. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. • Print Quality: Normal or Best • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK.
Chapter 6 Print index cards and other small media Guidelines Do not exceed the paper tray capacity: 20 cards. Prepare to print 1. Raise the printer cover. 2. Slide the paper guide all the way to the left. 3. Raise the output tray, and then remove all paper from the input tray. 4. Place the cards in the right side of the input tray. The side to be printed on should face down and the short edge should point toward the printer. 5. Push the cards into the printer until they stop. 6. Lower the output tray. 7.
Print labels Guidelines • Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. • Use only full sheets of labels. • Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. • Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4-size sheets). Print other documents Prepare to print 1. Raise the printer cover. 2. Slide the paper guide all the way to the left. 3.
Chapter 6 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print CD/DVD tattoos NOTE: This feature might not be available in your country/region. Guidelines • See the instructions that are included with the CD/DVD tattoo for the most current printing tips.
8. Lower the printer cover. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the print settings in the order shown below: • Size: 5x7in. • Paper Type: Click More, click Specialty Papers, and then click HP CD/DVD Tattoo. • Print Quality: Best NOTE: If you are using the HP Photosmart Essential Software, click the Advanced tab. Then expand Printer Features, and set Mirror Image to On. 3. Select any other print settings that you want, and then click OK.
Chapter 6 8. Lower the printer cover. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Click More, and then select an appropriate transparency film. • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Specify the following print settings: • Print Quality: Best • Paper Type: Click More, and then select an appropriate HP inkjet paper. • Orientation: Portrait or Landscape • Size: An appropriate paper size • Two-sided printing: Manual For more information, see Two-sided printing. 4. Click OK to print. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 6 9. Lower the printer cover. Print NOTE: If your software program includes a greeting card printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Print Quality: Normal • Paper Type: Click More, and then select an appropriate card type. • Size: An appropriate card size 3.
6. Lower the output tray. 7. Slide the paper guide firmly against the edge of the paper. 8. Lower the printer cover. Print other documents Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, select one of the following binding options: • Left Edge Booklet • Right Edge Booklet 5. Select any other print settings that you want, and then click OK. 6.
Chapter 6 Print posters Guidelines • For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together. • Do not exceed the paper tray capacity: 80 sheets of paper. Print other documents Prepare to print 1. Raise the printer cover. 2. Slide the paper guide all the way to the left. 3. Raise the output tray. 4.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Plain paper • Orientation: Portrait or Landscape • Size: An appropriate paper size 3. Click the Advanced tab, and then click Printer Features. 4. In the Poster Printing drop-down list, select the number of sheets for the poster. 5. Click the Select Tiles button. 6.
Chapter 6 7. Slide the paper guide firmly against the edge of the paper. 8. Lower the printer cover. Print NOTE: If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. Print other documents 1. Open the Printer Properties dialog box. 2.
7 Printing tips Check your printer • • Connect the printer to your computer. Print a test page. Save time • • Use the Printing Shortcuts tab. Set the order that the pages print. Save money • • • • • Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Use HP Everyday Photo Paper to save money and ink when printing photos. Enhance the quality of prints • • • • • • • Preview the document before printing it.
Chapter 7 NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is or change them. Use printing shortcuts Use the Printing Shortcuts tab for the following print tasks: • • • • • • General everyday printing Photo printing–borderless Photo printing–with white borders Fast/Economical printing Presentation printing Two-sided, duplex, printing You can also create your own printing shortcuts.
To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document Options, and then click Layout Options. 4. Select one of the following Page Order options: • Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. • Back to front: Prints the last page of the document last. 5.
Chapter 7 Two-sided printing Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing on both sides of the paper is not only economical, but environmentally conscious as well. To print a two-sided document 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, click Manually. 5.
4. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. 5. Do one of the following: • Click OK to print the document. • Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document. Set a custom paper size Use the Custom Paper Size dialog box to print on a special paper size. NOTE: This feature is not available for all paper types. To define a custom paper size 1.
Chapter 7 Print quality settings • Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink. • Fast Normal produces higher quality output than the Fast Draft setting and prints more quickly than the Normal setting. • Normal provides the best balance between print quality and speed and is appropriate for most documents. • Best provides the best balance between high quality and speed and can be used for high quality prints.
To print in Maximum dpi mode 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 4. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP Printer printer will print, click Resolution. 5. Select any other print settings that you want, and then click OK.
Chapter 7 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Figure 7-1 Portrait Figure 7-2 Landscape 7. Click Continue to print the even-numbered pages.
Printer software • • • • • • Make the HP Printer the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements.
Chapter 8 To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. Printer software 1 HP Digital Imaging Monitor icon The HP Solution Center is displayed. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 3.
NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. What's This? help Printer software Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3.
Chapter 8 Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements. Printer software To download a printer software update 1. Make sure you are connected to the Internet. 2. From the Windows Start menu, click Programs or All Programs, point to HP, and then click HP Update. The HP Update window is displayed. 3. Click Next. HP Update searches the HP Web site for printer software updates.
9 Maintenance • • • • • • • • • • Install print cartridges Align print cartridges Automatically clean print cartridges Calibrate color View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge cradle.
Chapter 9 You can find the selection number in three places: • Selection number label: Look at the label on the print cartridge that you are replacing. 1 • • Selection number label Maintenance Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer.
1 Press the Power button 2 Open the printer cover 3 Push down on the print cartridge 4 Slide the print cartridge out of the cradle 5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Chapter 9 1 Ink nozzles 2 Copper contacts 6. Slide the print cartridge firmly into the cradle at a slight upward angle until you feel resistance. Maintenance 7. Push the cartridge into the cradle. You hear a snap when the print cartridge is correctly positioned. 8. Close the printer cover. 9. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges.
To align print cartridges 1. Load Letter or A4 unused plain white paper in the paper tray. 2. Open the printer Toolbox. 3. Click Align the Print Cartridges. 4. Click Align, and then follow the onscreen instructions. The HP Printer prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard the test page.
Chapter 9 View estimated ink levels Follow these instructions to view the estimated ink levels of the print cartridges that are installed in the printer: NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used.
Manually clean print cartridges If the HP Printer is used in a dusty environment, a small amount of debris can accumulate on the print cartridge contacts. This debris can cause ink streaks on printed pages. The problem can be corrected by manually cleaning the print cartridge contacts.
Chapter 9 Maintain print cartridges Follow these guidelines to maintain and store HP print cartridges and to ensure consistent print quality. • • Print cartridge storage and handling Print cartridge protector Print cartridge storage and handling Follow these guidelines to help maintain HP print cartridges and ensure consistent print quality: • • • • Maintenance Install the cartridge on or before the Install by date, which is printed on the cartridge package.
To remove the print cartridge from the print cartridge protector 1. Press down and back on the top of the protector to release the print cartridge. 2. Slide the print cartridge out of the protector. CAUTION: Do not drop the print cartridge. Dropping the print cartridge can damage it. The printer Toolbox contains a number of useful tools to enhance the performance of the printer.
10 Shop for ink supplies To find the print cartridge reorder number, see the printed documentation that came with the HP Printer. You can also use the software that came with the HP Printer to find out the reorder number for the print cartridge. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder number for your device and purchase print cartridges. To order HP papers and other supplies, go to www.hp.
11 Troubleshooting • • • • • • • • • • • • Error messages Installation problems Power light is on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted If you continue to have problems Error messages If an error message displays on the computer screen, check the following topics for a solution: • • Print cartridge error messages Other error messages Pr
Chapter 11 "Print cartridge is in the wrong slot" message If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot" message to resolve the problem. "Printing in ink-backup mode" message If you receive this error message, follow the instructions in "Printing in ink-backup mode" message. Other error messages If you receive an error message, follow these directions.
Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6.
Chapter 11 Printer name does not appear Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturer’s instructions. 2.
• • • If the Power light is on, the printer is either printing or ready to print. If the Power light is off, the printer is off. If the Power light is flashing, see the following information. • • • What the flashing light means If an error message appears If no error message appears What the flashing light means The Power light can flash for several reasons: • • • The printer cover is open. The printer is out of paper.
Chapter 11 • • • • • The printer is turned on. The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. The paper or other media is correctly loaded in the paper tray. The printer cover is closed. The rear access door is attached.
After resolving a print job that is stalled in the print queue, the print queue still might not be clear. In that situation, you need to stop and then restart the print service. To stop and restart the print service 1. For Windows 2000 and Vista, click Start, click Control Panel, and then click Administrative Tools. For Windows XP, click Start, click Control Panel, click Performance and Maintenance, and then click Administrative Tools. 2. Double-click Services, and then double-click Print Spooler.
Chapter 11 Document prints slowly If the printer prints slowly, there could be several reasons.
Print cartridge problems If the printer slows down or cannot print, there could be a problem with the print cartridge.
Chapter 11 If the Power light is flashing, visit HP Technical Support at www.hp.com/support. Print cartridge is faulty or not installed properly Cause: The printer cannot print if the print cartridges are faulty, or if they are not installed properly. Solution: To resolve the problem 1. Raise the printer cover. 2. Do one of the following: • If an error message is displayed on screen, remove the print cartridge that is named in the error message. Go to step 3.
a refilled or remanufactured print cartridge, or a cartridge that has been used in another printer, the ink level indicator will be inaccurate or unavailable. For information on how to replace print cartridges, see Replace print cartridges. "Printing in ink-backup mode" message Cause: When the printer detects that only one print cartridge is installed, ink-backup mode is initiated.
Chapter 11 Paper jam To clear a paper jam 1. Remove the paper from the input tray. 2. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 3. Turn off the printer. 4. Disconnect the printer power cord from the electrical outlet. 5. Remove the rear access door. Press the handle to the right, and then pull out the door. 6. Remove the paper jam from the back of the printer, and then replace the rear access door securely. 7.
Printer does not feed paper Solution: Try one or more of the following solutions: • Reduce the number of sheets in the paper tray. • Remove the paper from the paper tray, and then reload it. • Use a different type of paper. Out-of-paper message Follow the appropriate steps for the condition that exists. • • If the input tray contains paper If the input tray is empty If the input tray contains paper 1. Verify the following: • A sufficient amount of paper is in the input tray (at least ten sheets).
Chapter 11 Photos do not print correctly If your photos do not print correctly, check the paper tray or printer properties. • • Check the paper tray Check the printer properties Check the paper tray 1. Verify that the photo paper is placed in the paper tray with the side to be printed on facing down. 2. Slide the paper forward until it stops. 3. Slide the paper guide firmly against the edge of the paper. Do not press the guide so firmly against the paper that the paper bends or curls.
Image is printed at an angle Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the input tray. Load the paper correctly in the input tray. Verify that the paper guide fits firmly against the edge of the paper. Follow loading instructions for the paper type.
Chapter 11 For small photo paper If the printout has an unwanted border, try the following solutions: • • • • Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image.
Print quality is poor If you are having problems with print quality, try the solutions in this section and observe the following guidelines: • • • • Replace refilled or empty cartridges. Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see Select a paper type. Print and evaluate a self-test. For more information, see Print a test page.
Chapter 11 • Verify that the protective piece of plastic tape has been removed from the print cartridges. 1 • Remove plastic tape Consider selecting a higher print quality. Blank pages print Solution: • The protective piece of plastic tape might still be attached to the print cartridges. Verify that the plastic tape has been removed from the print cartridges. 1 • Remove plastic tape The print cartridges might be out of ink. Replace one or both empty print cartridges.
• • Envelope is printed at an angle Document does not reflect the new print settings Text and images are misaligned If the text and images on your printouts are misaligned, then align the print cartridges. Document is printed off-center or at an angle 1. Verify that the paper is correctly placed in the input tray. 2. Verify that the paper guide fits firmly against the edge of the paper. 3. Reprint the document.
A HP support • Ink cartridge warranty information • • Support process HP support by phone HP support Ink cartridge warranty information The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
HP support by phone • Phone support period • Placing a call • After the phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP Printer.
B Technical information • Printer specifications • • Environmental product stewardship program Regulatory notices Printer specifications The HP Printer has the following specifications and requirements. Physical specifications Printer dimension: 143.5 mm high x 492 mm wide x 206 mm, 414 mm extended deep (5.65 inches high x 16.9 inches wide x 8.12 inches, 16.3 inches extended deep) Printer weight (without print cartridges): 2.28 Kg (5.02 lbs) without print cartridges; 2.36 Kg (5.
• Recycling program • HP inkjet supplies recycling program • Energy consumption • Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life.
Appendix B Disposal of waste equipment by users in private households in the European Union Technical information Regulatory notices 90 • FCC statement • LED indicator statement • Notice to users in Korea Technical information
• • • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table HP 910 Printer declaration of conformity Technical information FCC statement LED indicator statement Notice to users in Korea Regulatory notices 91
Appendix B VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table Technical information 92 Technical information
Technical information HP 910 Printer declaration of conformity Regulatory notices 93
Index A accessibility 2 after the support period 87 aligning print cartridges 60 B booklet printing 40 borderless printing 80 bound two-sided printing 51 brochure printing 38 buttons Cancel button 11 Power button 10 C calling HP support 87 CD/DVD tattoo printing 36 cleaning print cartridges automatically 61 print cartridges manually 63 printer body 62 clearing the print queue 72 color calibration 61 custom paper size 49 D Index declaration of conformity United States 93 default print settings 53 defaul
Index printer prints on multiple sheets at once 79 printer properties 54 printer software downloading updates 56 printer specifications 88 printer Toolbox 65 printer troubleshooting 67 printing 4800 x 1200 optimized dpi 50 booklets 40 borderless photos 21 bound two-sided printing 51 brochures 38 CD/DVD tattoos 36 custom paper size 49 digital photos 25 documents 29 e-mails 28 envelopes 32 Exif Print 26 fast/economical 47 general everyday printing 48 grayscale 47 greeting cards 39 high quality 50 index cards
print is faded 83 printer 67 printer does not feed paper 79 printer is not printing 71 printer is stalled 73 printer name does not appear 70 text and images are misaligned 85 unwanted border on photo 81 two-sided printing 48 U Unknown Device message 69 updates downloading for software 56 HP Photosmart Software 56 USB connecting the printer 20 W What's This help 55 Index 96
