HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide XCS 6.110 (5697-6782, June 2007)

No storage systems found
Symptom
HP Command View EVA does not display any storage systems, even though they are on the fabric.
Cause of the error
Several condit
ions can cause this symptom. Table 12 listssomepossiblecausesoftheseerrorsand
their corrective actions.
Corrective action
Table 12 Possible causes and corrective actions when no storage system found
Possible Cause
Corrective Action
The management server may not be able to
communicate with either controller.
Check the connection configuration between the management server and
the controller pair. The management server must have a communication
path to both controllers in case one controller loses communications
with the server.
When HP Command View EVA is first
starting up, a password may be enabled on
the controllers, but a password has not been
entered in HP Command View EVA.
Enter the correct password through HP Command View EVA or disable
the password on the controller.
Theswitchesmaynotbecorrectlyzoned,
making a storage system invisible to HP
Command View EVA.
Verify that switches are zoned correctly.
HP Command View EVA may have been
restarted while there was a communication
failure between HP Command View EVA and
the controllers. When restart is completed,
the storage system that lost communication
will not be visible.
1. Verify that the controllers are up and functioning prop erly.
2. Check the cable connections between the management server and
the switch.
3. Verify that switch zoning is correct.
4. Click Discover.
A stora ge system may not be visible to HP
Command View EVA because the controllers
are waiting for World Wide ID (WWID) to
be entered. This condition will occur if the
storage system has b een uninitialized and
the cabinet is power cycled.
This may also occu r if backend problems
are preventing access to the quorum drives.
Once communication is restored, the WWID
alongwiththechecksumcanbere-entered.
Enter the WWID.
Solving security cre dentials configuration problems
The following Windows-based security groups are required on the management server:
NOTE:
Group names are case sensitive.
• HP Storage
Admins. To access all the features of HP Command View EVA, this security group is
required on the management server and must have at least one member (user account). Members
have view and manage capabilities.
• HP Storage
Users. Members have view capability only . This group is required only when a group
with extr
emely lim ited use of HP Command View EVA is required.
HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110
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