HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide XCS 6.110 (5697-6782, June 2007)

5 Troubleshooting
This chapter provides troubleshooting information should you encounter any problems when updating the
system software. Each troubleshooting section is cross-referenced to the corr esponding step in "Upgrading
controller firmware"onpage47wheretheproblemislikelytooccur.
Many of the common problems you may encounter are included. Contact your HP-authorized support
representative for help if this information do es not help your problem.
The following troubleshooting topics are covered:
•
"HP Command View EVA problems" on page 61
• "Troubleshooting HP Command View EVA with the Storage Management Appliance
(SMA)" on page 61
•
"Troubleshooting HP Command View EVA with a management ser ver" on page 62
•
"Troubleshooting specific Command View EVA errors" on page 62
•
"View is not set or view list is null" on page 63
•
"HTTP status 404, not found or status 503, no service" on page 63
•
"Unknown storage system" on page 64
•
"No storage systems found" on page 65
•
"Solving security credentials configuration problems" on page 65
•
"Solving problems selecting a storage system (Step 2 )"onpage66
• "Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step
3)" on page 67
•
"Solving problems downloading the system software file (Step 6) "onpage67
•
"Invalid fi rmware image file (Status code 21006)" on page 68
•
"Bad image header (Status code 65)" on page 68
•
"Solving problems if the storage system do es not come back online (Step 10)" on page 69
•
"Solving problems with multiple resyncs (Step 10)"onpage69
Solvi
ng HP Command View EVA problems (Step 1)
There
are a number of issues that may impact the operation of HP Command View EVA and its ability to
communicate with the storage system.
GeneralHPCommandViewEVAtroubleshootingtips
Use the following checklist to determine if there are problems with HP Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the password?
Troubleshooting HP Command View EVA with the Storage Management
App
liance (SMA)
Use the following steps to isolate problems that may occur when using HP Command View EVA with an
SMA
:
HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array updating product software guide XCS 6.110
61