HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide XCS 6.110 (5697-6782, June 2007)

Archivingandclearingtheerrorlog ........................... 36
UpgradingWEBES .................................. 36
UpgradingHPReplicationSolutionsManager(optional)..................... 37
Monitoringstoragesystemstability.............................. 37
PreparinganHPContinuousAccessEVAenvironmentforupgrading ............... 38
Upgrading disk drive firmwareinanHPContinuousAccessEVAenvironment.......... 39
Saving storage system c onfigurationinformation ........................ 39
3UpgradingtheEnterpriseVirtualArray................ 41
Upgradingremotelyversuslocally .............................. 41
Solvingupgradeproblems ................................. 41
Step1.CheckingthehealthoftheEnterpriseVirtualArray.................... 42
Step2.DisablingISEE................................... 45
Step3.Clearingstoragesystempasswords .......................... 46
ClearingthepasswordontheOperatorControlPanel(OCP)................. 46
DisablingpasswordaccessinHPCommandViewEVA ................... 46
Step 4. Halting all host access to the storage system for an offline upgrade (optional) . . . . . . . . 47
Step 5. Upgrading controller firmwaretoXCS6.110....................... 47
Upgrading controller firmware.............................. 47
Step 6. Upgrading disk drive firmware ............................ 51
Upgrading the firmware ................................ 52
Upgrading firmwareonanindividualdisk......................... 55
Step7.Enteringstoragesystempasswords........................... 56
EnteringthepasswordontheOCP............................ 56
EnablingpasswordaccessinHPCommandViewEVA ................... 56
Step8.Resumingstoragesystemoperation .......................... 57
4DowngradingtheEnterpriseVirtualArray.............. 59
5 Troubleshooting . . ........................ 61
SolvingHPCommandViewEVAproblems(Step1)....................... 61
GeneralHPCommandViewEVAtroubleshootingtips.................... 61
Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA) . . . . 61
TroubleshootingHPCommandViewEVAwithamanagementserver ............. 62
Troubleshooting specificHPCommandViewEVAerrors................... 62
Viewisnotsetorviewlistisnull........................... 63
HTTPstatus404,notfoundorstatus503,noservice .................. 63
Unknownstoragesystem .............................. 64
Nostoragesystemsfound.............................. 65
Solving security credentials configurationproblems..................... 65
Accesscontrol................................... 66
Solvingproblemsselectingastoragesystem(Step2) ...................... 66
SolvingproblemsdisablingDRgroupfailsafemode(Step3)................... 67
Solving problems downloading the system software file(Step6).................. 67
Invalid firmware image file(Statuscode21006) ...................... 68
Badimageheader(Statuscode65) ........................... 68
Solvingproblemsifthestoragesystemdoesnotcomebackonline(Step10) ............ 69
Solvingproblemswithmultipleresynchronizations(Step10) ................... 69
Index .............................. 71
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