HP P6000 EVA Updating Product Software Guide (XCS 11001100) (5697-2328, November 2012)

Upgrading disk drive firmware in an HP P6000 Continuous Access environment........................39
Checking the disk grouping policy............................................................................................39
Saving array configuration data...............................................................................................40
3 Upgrading the Enterprise Virtual Array........................................................42
Task checklist.........................................................................................................................42
Step 1. Checking the health of the Enterprise Virtual Array...........................................................42
Step 2. Configure User-Initiated Service Mode (UISM).................................................................44
Step 3. Disabling array passwords............................................................................................45
Step 4. Halting all host access to the array for an offline upgrade ................................................45
Step 5. Upgrading the controller software .................................................................................46
Resetting the I/O module....................................................................................................55
Step 6. Upgrading the disk drive firmware.................................................................................56
Upgrading firmware on all disks..........................................................................................57
Upgrading firmware on a single disk....................................................................................60
Step 7. Entering array passwords..............................................................................................61
Step 8. Resuming array operation.............................................................................................61
4 Troubleshooting........................................................................................62
HP P6000 Command View......................................................................................................62
HP P6000 Command View with a management server...........................................................62
HP P6000 Command View errors........................................................................................62
View is not set or view list is null......................................................................................62
HTTP status 404, not found or status 503, no service.........................................................63
Unknown storage system................................................................................................63
No storage systems found..............................................................................................64
Creating disk groups with double protection level ..................................................................65
Security credentials configuration ........................................................................................65
Upgrading the disk drive firmware ...........................................................................................65
Selecting an array .................................................................................................................66
Disabling DR group failsafe mode ............................................................................................67
Downloading the controller software file ...................................................................................67
Invalid firmware image file (Status code 21006).....................................................................67
Bad image header (Status code 65).....................................................................................68
Offline array .........................................................................................................................68
Multiple resynchronizations .....................................................................................................68
5 Support and other resources......................................................................70
Contacting HP........................................................................................................................70
HP technical support..........................................................................................................70
Subscription service............................................................................................................70
Documentation feedback....................................................................................................70
Related information.................................................................................................................70
Documents........................................................................................................................70
Websites..........................................................................................................................70
Typographic conventions.........................................................................................................71
Index.........................................................................................................72
4 Contents