HP PCIe IO Accelerator for ProLiant Servers

Appendix A: Troubleshooting Event Log Messages 28
Appendix A: Troubleshooting Event Log
Messages
The Windows System Event Log displays fiodrive messages concerning the PCIe IO
Accelerator—both Informational and Warnings.
NOTE: Each PCIe IO Accelerator is numbered from 0 upwards. These numbers reflect the
PCIe bus number where you installed the device. Use ioAdministrator to view this number for
your device.
To open the Windows Event Viewer, Examples (Windows 2003):
1. Click Start.
2. Right-click My Computer and choose Manage from the drop-down list.
3. Expand System Tools.
4. Expand Event Viewer.
5. Select System.
The following are common Event Log error messages, along with suggested solutions:
Message Suggested Solution
Error: ioDrive(x) firmware is too old. The
firmware must be updated.
Use the firmware upgrade instructions in the
Maintenance
section to update the firmware.
Error: The ioDrive(x) initialization failed with
error code 0xerrorcode (where errorcode is a
number which may vary)
1. Reinstall the Windows driver.
Remove and reseat the PCIe IO Accelerator
device.
Remove and insert the PCIe IO Accelerator in
a different PCIe slot.
Error: The ioDrive(x) was not attached. Use the
fio-attach utility to rebuild the drive.
This error may appear after an unmanaged
shutdown. You can use either the fio-attach
command-line utility or ioAdministrator to re-attach
the PCIe IO Accelerator. This attach process may
take up to ten minutes as the utility performs a
consistency check on the drive(s).
Warning: The ioDrive(x) was not attached
because auto-attach is disabled.
The PCIe IO Accelerator must attach to the
Windows operating system to be available to
users and applications. (This attach normally