HP 3PAR SmartStart 1.3 Release Notes (QR482-96640, March 2014)

1.3.7 SmartStart cannot connect to remote host with non-default Administrator account
(Issue 88371)
The SmartStart Host Configuration and Add Virtual Volumes to Windows wizards fail to connect to a
remote host as a user other than the built-in Administrator.
Workaround: Due to security policies present in the Windows Server, users other than the built-in
Administrator may lose their administrative privilege when they manage a remote host. The built-in
Administrator user is not affected by this policy.
1.3.8 When using Internet Explorer 10 with default security settings, the Service Processor
and Storage Setup Wizards do not display correctly (Issue 88190)
The Service Processor Setup Wizard and Storage System Setup Wizard are not displayed correctly
when using Internet Explorer 10 with default settings.
Workaround: The wizards require that Internet Explorer active scripting security option is enabled. To
allow active scripting for a given Service Processor, click Add when prompted by Internet Explorer to
add the SP address to the Trusted sites zone. Another option is to allow active scripting for all addresses:
Go to the Internet Explorer Internet Options, Security tab and customize the Internet zone by enabling
active scripting.
1.3.9 When using Internet Explorer 10 to launch SmartStart, the Service Processor and
Storage Setup Wizards display behind SmartStart (Issue 89179)
When using Internet Explorer 10, then launching the wizards from SmartStart (after clicking Set Up
System > Set Up Service Processor), the Service Processor and Storage System Setup wizards display
behind SmartStart.
Workaround: With the mouse, move the wizards so that the wizards display in front of SmartStart.
1.3.10 An error message displays in the Storage System Setup Wizard when storage
system is being initialized (Issue 89949)
The error message 100008 (“Setup encountered an unknown error. Contact HP support for help”)
displays during the Setup system volumes (Progress step) in the Storage System Setup wizard.
Workaround: If the error 100008 displays during installation, wait approximately 15 minutes before
you click Retry on the error dialog. If the system is not yet ready to retry, a second error may display,
indicating that the retry was not successful. If this happens, wait an additional 15 minutes before you
click Retry again. You can continue to click Retry at this point and when the system is ready to retry
the request, the process will complete successfully and the installation will resume normally.
1.3.11 SmartStart takes too long to load (Issue 90133)
When starting SmartStart from a CD, depending on drive speed, it may take up to two minutes to
display a message that states SmartStart is starting to load.
Workaround: A progress bar and message stating that SmartStart is loading will display after some
time. Users must wait patiently until this message appears and the application begins to load.
1.3.12 All help pages and links open in Firefox even though Internet Explorer is set as
default browser (Issue 97337)
This is Microsoft WMI issue: SmartStart uses WMI to query for the browser path in Windows 7 OS.
In any scenario, WMI returns only a Firefox path even if Internet Explorer (IE) is set as default browser,
thus resulting the help pages and other links to be opened in Firefox.
It’s a limitation of WMI to return the correct default browser path in Windows 7 OS.
Workaround: If Firefox is not installed on your computer, then help pages and other links will open in
IE.
1.3 Known Issues with HP 3PAR SmartStart 5