HP 3PAR Service Processor Troubleshooting Guide (QR483-96013, December 2012)

SPLOR

A SPLOR gathers files to help diagnose SP issues. You run a SPLOR from SPOCC.

Running a SPLOR from SPOCC

1. Log in to SPOCC as user 3parcust. Enter the IP address of the SP in a web browser, and

then press ENTER.

2. Click Support on the left-side of the screen.

3. Under Service Processor, click Launch SPLOR.

4. To view the SPLOR results, click View SPLOR Contents.

Using a SPLOR

A SPLOR provides the information for troubleshooting an SP. The following table provides a list of

file names and descriptions in the SPLOR.

Table 2 SPLOR file names and description

DescriptionFile name

Connection Portal modem numberDial-numbers

Boot messagesdmesg

ST Process errorsdserrors

Sptransfer, SPup2date, stAnalyze, stBackDoor, stGrpNotdumplist

STlogger, stMonitor, stNotifyetc_filelist

SP hosts fileetc_hosts

Apache web server configuration fileetc_httpd_conf_httpd

Network configuration informationetc_network

Eth0 network configuration information (SP Public network

interface)

etc_network_ifcfg-eth0

Name service switch configuration fileetc_nsswitch.conf

Network Time Protocol (NTP) configuration fileetc_ntp.conf

SP Firewall configuration fileetc_sp_fw

Syslog configuration fileetc_syslog_conf

rsync service configurationetc_xinetd_rsync

tftp service configurationetc_xinetd_tftp

Event filter file used by the spevent process to control

collection of storage system event files

filter

Global values used for control purposesgdda

SP OS Update log fileinstallWork/pkgLog

SP OS Update log fileinstallWork/SPOSupdlog

Interprocess communication statusipcs

SP Message logMessageLog340.100407.144344.txt

Active SP Message logMessageLog341.txt

6 Guidelines for Troubleshooting the Service Processor