HP 3PAR Service Processor Troubleshooting Guide (QR483-96013, December 2012)

Contents
1 Introduction...............................................................................................4
Supported Service Processors.....................................................................................................4
2 Guidelines for Troubleshooting the Service Processor.......................................5
Troubleshooting Guidelines........................................................................................................5
Troubleshooting Tools................................................................................................................5
Audit and Logging Information..............................................................................................5
SPLOR................................................................................................................................6
Running a SPLOR from SPOCC.........................................................................................6
Using a SPLOR................................................................................................................6
3 Troubleshooting Service Processor Issues........................................................8
Troubleshooting IP Address Problems...........................................................................................8
Duplicate IP Address ...........................................................................................................8
“Page Not Found” Message..................................................................................................8
4 Support and Other Resources.......................................................................9
Contacting HP..........................................................................................................................9
HP 3PAR documentation............................................................................................................9
Typographic conventions.........................................................................................................12
HP 3PAR branding information.................................................................................................12
5 Documentation feedback...........................................................................13
A Service Processor Process Overview............................................................14
B Service Processor Messages in SPMAINT.....................................................15
C IP Ports Used by HP 3PAR..........................................................................17
Contents 3