HP 3PAR Service Processor Troubleshooting Guide (QR483-96013, December 2012)

Table 4 SP messages in SPMAINT (continued)
Remedial ActionMeaningMessage
exchange is not allowed either. The
CCA will remain in this state
indefinitely, retrying every 60 seconds.
Verify network connectivity. If the
problem persists, escalate to your HP
3PAR Authorized Service Provider.
CCA is OK, and the SP is attempting
to contact the CP using SSH to perform
some trivial operation to make sure
Testing connection...
that a connection is possible. This
should be a short lived state.
If this state remains for more than five
minutes, the issue could be a logic
flaw. It could also be a network issue,
but generally, if the network
connection is not available, SSH times
out, in which case the system would
be in a different state.
Transfer media is via modem and
there was a problem retrying the
sleeping for modem problems
- ...
• Reboot the SP.
• Check the phone line.
operation. This could be due to a
modem issue in some older SPs or a
faulty phone line.
If the problem persists, escalate to your
HP 3PAR Authorized Service Provider.
The CCA state is OK, but the firewall
is still not configured to allow the
sleeping for firewall
access!
communication to the CP. This is a
logic flaw.
Verify the firewall configuration and/or
resolve any network routing issues.
CCA is appropriately set for
communications to occur, but SP
keyChange: state OK, but ssh
connection fails - sleeping
cannot reach the Connection Portal.
This issue is most likely due to
customer firewall or routing problems.
CCA will stay in this state forever
(re-trying every two minutes) until the
SSH connection works.
No action required.Everything is OK for the SP to talk to
the CP. The SP is about to invoke the
Performing exchange
backend process to install the new
key.
If the problem persists, escalate to your
HP 3PAR Authorized Service Provider.
A miscommunication between the SP
and CP has occurred. This message
spcmd communication problem
- sleeping
represents a number of possible but
obscure issues.
16 Service Processor Messages in SPMAINT