HP 3100 Fax series User Guide
HP 3100 Fax series User Guide
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................5 Understand the HP Fax parts.....................................................................................................5 Front view.............................................................................................................................6 Back view....................................................................................
3 Fax Send a fax................................................................................................................................22 Send a fax manually from a phone.....................................................................................22 Send a fax using monitor dialing........................................................................................24 Send a fax from memory...................................................................................................
Contents 5 Configure and manage Manage the HP Fax..................................................................................................................44 Use reports...............................................................................................................................44 Print fax confirmation reports..............................................................................................44 Print fax error reports......................................................
Obtain HP telephone support...................................................................................................77 Before you call....................................................................................................................77 Support process.................................................................................................................78 HP support by phone...................................................................................................
1 Get started This guide provides details about how to use the HP Fax and to resolve problems.
Chapter 1 Front view 1 Document feeder tray 2 Control panel display 3 Paper guides 4 Control panel 5 Print cartridge door 6 Input tray 7 Tray extender 8 Paper-width guide 9 Document catcher 10 Document catcher extender 11 Handset Back view 6 Get started
1 Power connection 2 Fax ports (1-LINE and 2-EXT) 3 Rear door 4 Rear door access tab Control panel buttons and lights The following diagram and related table provide a quick reference to the control panel features.
Chapter 1 (continued) Label Icon Name and Description 7 Left arrow: Decrease values on the display 8 OK: Selects a menu or a setting on the display 9 Right arrow: Increases values on the display 10 Setup: Presents the Setup Menu for generating reports and changing fax and other maintenance settings 11 Reports: Opens the menu of reports you can print 12 Cancel: Stops a job, exits a menu, or exits settings 13 START COPY Black: Starts a black-and-white copy 14 START COPY Color: Starts a color
To load full-size paper 1. Slide the paper-width guide to its outermost position. 2. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
Chapter 1 4. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. TIP: If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the input tray. 5. Slide the paper-width guide inward until it stops at the edge of the paper.
2. Slide the width guides inward until they stop at the left and right edges of the media. Change HP Fax settings You can change the HP Fax settings from the control panel: To change settings from the control panel 1. At the control panel, press the menu button for the function you are using (for example, Copy Menu). 2. To reach the option that you want to change, use one of the following methods: • Press a control-panel button, and then use the left or right arrow keys to adjust the value.
Chapter 1 To send a basic fax from the control panel 1. Load your originals. For additional information, see Load originals. 2. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed. TIP: To add a pause in the fax number you are entering, press Redial/Pause, or press the Symbols (*) button repeatedly, until a dash (-) appears on the display. 3. Press START FAX Black.
Set up faxing (parallel phone systems) Before you begin setting up the HP Fax for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serial- or parallel-type phone system. • If you do not see your country/region listed in the table below, you probably have a serial-type phone system.
Chapter 1 Serial-type fax setup For information on setting up the HP Fax for faxing using a serial-type phone system, see the Fax Configuration Web site for your country/region. 14 Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.
2 Use the HP Fax • • • • • • Control panel menus Use control panel menus Control-panel message types Text and symbols Set up speed-dial entries Select print media Control panel menus Setup Menu 1. Print Report 4. Advanced Fax Setup ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ 1. Fax Confirmation 2. Image on Fax Send Report 3. Fax Error Report 4. Self-Test Report 5. Last Transaction 6. Fax Log 7. Speed Dial List 8. Caller ID Report 9. Junk Fax List 0. Reprint Faxes in Memory 1. Distinctive Ring 2.
Chapter 2 (continued) Fax Menu Copy Menu ❑ ❑ ❑ ❑ ❑ Lighter/Darker How to Fax Set New Defaults Copy Quality Copy Paper Size ❑ ❑ Enhancements Set New Defaults Use control panel menus The following sections provide a quick reference to top-level menus that appear on the control-panel display. To display a menu, press the menu button for the function you want to use.
(continued) Message type Description Critical error messages Critical error messages inform you of a HP Fax failure. Some of these messages can be cleared by unplugging the power cord, and plugging it back in again. If a critical error persists, service is required. For more information, see Support and warranty. NOTE: The faxes stored in memory are not deleted when you unplug the power cord. Text and symbols You can use the keypad on the control panel to enter text and symbols.
Chapter 2 To enter a space, pause, or symbol • To insert a space, press Space. • To enter a pause, press Redial/Pause. A dash appears in the number sequence. • To enter a symbol, such as @, press the Symbols button repeatedly to scroll through the list of available symbols: at (@), period (.
destinations are associated with the 10 dual-purpose speed-dial buttons on the control panel. • • Set up fax numbers as speed-dial entries or groups Print and view a list of speed-dial entries Set up fax numbers as speed-dial entries or groups You can store fax numbers or groups of fax numbers as speed-dial entries. Speed-dial entries 1 through 20 are associated with the corresponding ten speed-dial buttons on the control panel.
Chapter 2 Print and view a list of speed-dial entries You can print or view a list of all of the speed-dial entries that have been set up.
Understand specifications for supported media Use the following tables to determine the correct media to use with your HP Fax, and determine what features will work with your media. • • Understand supported sizes Understand supported media types and weights Understand supported sizes Type Size Paper Letter: 216 x 279 mm (8.5 x 11 inches) A4: 210 x 297 mm (8.3 x 11.7 inches) Legal: 216 x 356 mm (8.5 x 14 inches) B5–JIS: 182 x 257 mm (7.2 x 10.1 inches) Transparency film Letter: 216 x 279 mm (8.
3 Fax You can use the HP Fax to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the HP Fax properly for faxing.
you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To initiate a fax manually from an external phone 1. Load your originals. For additional information, see Load originals. 2. Dial the number by using the keypad on the phone that is connected to the HP Fax. NOTE: Do not use the keypad on the control panel of the HP Fax when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. 3.
Chapter 3 Send a fax using monitor dialing Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the HP Fax. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.
5. Press until Scan & Fax appears, and then press OK. 6. Press START FAX Black. The HP Fax scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The HP Fax automatically sends your fax at the specified time.
Chapter 3 To send a fax to multiple recipients without using group speed dial 1. Press Fax Menu, select How to Fax, and then select Broadcast Fax. 2. Enter a fax number by using the keypad, or use the arrow keys to access speed dials. 3. At the Enter Another? prompt, do one of the following: • If you want to add another, press Yes, and then repeat step 2 for each number. • If you are done, press No. NOTE: You can add up to 20 individual fax numbers. 4. Press START FAX Black. 5.
3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed. 4. Press START FAX Color. If the HP Fax detects an original loaded in the automatic document feeder, it sends the document to the number you entered. NOTE: If the recipient's fax machine only supports black-and-white faxes, the HP Fax automatically sends the fax in black and white.
Chapter 3 To change the resolution from the control panel 1. Load your originals print side down into the document feeder tray. 2. In the Fax area, press Fax Menu. The Enter Number prompt appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the last number dialed. 4. In the Fax area, press Fax Menu repeatedly until Resolution appears. 5. Press to select a resolution setting, and then press OK. 6.
Send a fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On.
Chapter 3 NOTE: You can pick up the handset to talk or listen for fax tones. You can receive faxes manually from a phone that is: • • Directly connected to the HP Fax (on the 2-EXT port) On the same phone line, but not directly connected to the HP Fax To receive a fax manually 1. Make sure the HP Fax is plugged in and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3.
To set backup fax reception from the control panel 1. Press Setup. 2. Select Advanced Fax Setup, and then select Backup Fax Reception. 3. Press to select On, On Error Only, or Off. 4. Press OK. Reprint received faxes from memory If you set the Backup Fax Reception mode to On, the received faxes are stored in memory, whether the HP Fax has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received.
Chapter 3 To set up poll to receive a fax from the control panel 1. In the Fax area, press Fax Menu repeatedly until How to Fax appears. 2. Press until Poll to Receive appears, and then press OK. 3. Enter the fax number of the other fax machine. 4. Press START FAX Black or START FAX Color. NOTE: If you press START FAX Color but the sender sent the fax in black and white, the HP Fax prints the fax in black and white.
NOTE: If an incorrect paper size is loaded in the input tray when you receive a fax, the fax does not print and an error message appears on the display. Load letter, A4, or legal paper, and then press OK to print the fax. To set the paper size for received faxes from the control panel 1. Press Setup. 2. Select Basic Fax Setup and then select Fax Paper Size. 3. Press to select an option, and then press OK.
Chapter 3 Add numbers to the junk fax list There are two ways to add a number to your junk list. You can select numbers from your caller ID history, or you can enter new numbers. The numbers in your junk list are blocked if Block Junk Fax mode is set to On. To select a number from the caller ID list 1. Press Setup. 2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup. 3. Press Add number to Junk List, and then press Select Number. 4.
Change fax settings After completing the steps in the setup poster that came with the HP Fax, use the following steps to change the initial settings or to configure other options for faxing.
Chapter 3 Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the HP Fax to answer incoming calls that have a specific ring pattern.
To set the dial type ▲ Control panel: Press Setup, press Basic Fax Setup, and then use the Tone or Pulse Dialing option. Set the redial options If the HP Fax was unable to send a fax because the receiving fax machine did not answer or was busy, the HP Fax attempts to redial based on the settings for the busy-redial and no-answer-redial options. Use the following procedure to turn the options on or off.
Chapter 3 Fax over the Internet You may subscribe to a low cost phone service that allows you to send and receive faxes with your HP Fax by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) if you: • • Dial a special access code along with the fax number, or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection.
4 Copy You can make quality copies using the HP Fax.
Chapter 4 Set the number of copies You can set the number of copies that you want to print by using the Number of Copies option. To set the number of copies from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. Place the pages so that the top edge of the document goes in first. 3. In the Copy area, press Copy Menu repeatedly until Number of Copies appears. 4.
(continued) Paper type Control panel setting HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Change copy speed or quality The HP Fax provides three options that affect copy speed and quality: • • • Best produces the highest quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than the other quality settings.
Chapter 4 Copy a legal-size document onto letter paper You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size that fits onto letter paper. NOTE: The percentage in the example, Legal > Ltr 72%, might not match the percentage that appears in the display. To copy a legal-size document onto letter paper from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your legal-size document print side down in the document feeder tray.
To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down in the document feeder tray. 3. In the Copy area, press Copy Menu repeatedly until Enhancements appears. 4. Press until the Text setting appears. 5. Press START COPY Black or START COPY Color.
5 Configure and manage This section is intended for the administrator or individual who is responsible for managing the HP Fax. Use the control panel to manage and monitor the HP Fax. • • • • Manage the HP Fax Use reports Test fax setup The fax test failed Manage the HP Fax Use the control panel to modify the following settings: Language and country/region Press Setup, and then open the Preferences menu. If you do not see your country/region, press 99, and then find your country/region in the list.
The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each transaction. To enable fax confirmation 1. Press Reports. 2. Press Fax Confirmation. 3. Press to select one of the following, and then press OK. Off Does not print a fax confirmation report when you send and receive faxes successfully.
Chapter 5 • • • Duration Number of pages Result (status) of transmission To print the fax log from the control panel 1. On the control panel, press Reports. 2. Press the arrow key to move down to Fax Log, and then press OK. Test fax setup You can test your fax setup to check the status of the HP Fax and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the HP Fax for faxing.
prompted, choose your country/region, and then click Contact HP for information on calling for technical support. • • • • • • The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed The "Fax Hardware Test" failed Solution: • Unplug the power cord from the back of the HP Fax.
Chapter 5 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the HP Fax, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Fax. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes.
The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the HP Fax to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the HP Fax, and the other end to your telephone wall jack. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP Fax, you might not be able to send or receive faxes.
Chapter 5 • • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Make sure you connect the HP Fax to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
6 Maintain and troubleshoot • • • • • • • • • • • Work with print cartridges Clean the HP Fax Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve copy problems Solve fax problems Troubleshoot setup issues Clear paper jams Avoid paper jams Work with print cartridges • • • • • • • • Print cartridges Handle the print cartridges Replace the print cartridges Align the print cartridges Clean the print cartridges Clean the print
Chapter 6 Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully.
To replace the print cartridges 1. Make sure the HP Fax is plugged in. CAUTION: If the HP Fax is off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the HP Fax if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the HP Fax. 3.
Chapter 6 6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7.
Align the print cartridges The HP Fax prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel. Aligning the print cartridges ensures high-quality output. NOTE: If you remove and reinstall the same print cartridge, the HP Fax will not prompt you to align the print cartridges. It remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges.
Chapter 6 Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges. Before cleaning the print cartridge contacts, remove the print cartridge and verify that nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you continue to get messages to check the print cartridges, clean the print cartridge contacts.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the HP Fax.
Chapter 6 To clean the area around the ink nozzles 1. Plug in the HP Fax and open the print cartridge door. The print carriage moves to the far right side of the HP Fax. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP Fax. NOTE: Depending how long the HP Fax is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 3.
Clean the HP Fax To ensure that your copies and scans remain clear, you might need to clean the glass strip or white strip inside the automatic document feeder. You might also want to dust the exterior of the HP Fax. Clean the glass strip Minor debris can accumulate on the white strip located inside the automatic document feeder. To clean the glass strip inside the automatic document feeder 1. Unplug the power cord. NOTE: Depending how long the HP Fax is unplugged, the date and time might be erased.
Chapter 6 4. Close the automatic document feeder cover. CAUTION: Make sure you close the automatic document feeder cover before loading any paper or originals. If you do not close the cover, you might damage the mechanism. 5. Plug in the power cord. Clean the white strip Minor debris can accumulate on the white strip located inside the automatic document feeder. To clean the white strip 1. Unplug the power cord. NOTE: Depending how long the HP Fax is unplugged, the date and time might be erased.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the HP Fax, as this might damage the HP Fax. 5. Close the automatic document feeder cover. 6. Plug in the power cord. Clean the exterior NOTE: Before cleaning the HP Fax, unplug the power cord from the electrical socket.
Chapter 6 (continued) Problem Possible solution More information Check the media settings Make sure you select the correct quality settings for the media loaded in the tray. Make sure the page settings match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. Check the print cartridges Make sure the print cartridges are not low on ink. For more information, see Work with print cartridges.
Solve paper-feed problems Problem Possible solution Media is not supported for the HP Fax Use only media that is supported for the HP Fax. For more information, see Understand specifications for supported media. Media is not picked up from the tray • • • Media is not coming out correctly • • Pages are skewing • • Multiple pages are being picked up • • • • Make sure media is loaded in the tray. For more information, see Load full-size paper. Fan the media before loading.
Chapter 6 (continued) Problem Documents are missing or faded Possible solution More information Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Check the settings The contrast setting might be set too light. Use the Copy button on the control panel to create darker copies. Clean the print cartridges For more information, see Work with print cartridges.
Problem Defects More information Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Select print media for more information. Too light or dark Try adjusting the contrast and copy-quality settings. Unwanted lines The ADF might need cleaning. See Clean the HP Fax for more information.
Chapter 6 (continued) Problem Possible solution extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. The HP Fax is having problems sending and receiving faxes Make sure the HP Fax is plugged in. Look at the display on the HP Fax. If the display is blank the HP Fax is unplugged. Make sure the power cord is firmly connected to the HP Fax and plugged into a power outlet.
(continued) Problem Possible solution The HP Fax is having problems sending a manual fax NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Fax, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 6 (continued) Problem Possible solution If you have an answering machine on the same phone line with the HP Fax, you might have one of the following problems: • • • Your answering machine might not be set up properly with the HP Fax. Your outgoing message might be too long or too loud to allow the HP Fax to detect fax tones, and the sending fax machine might disconnect. Your answering machine might not have enough quiet time after your outgoing message to allow the HP Fax to detect fax tones.
(continued) Problem Possible solution The HP Fax cannot send faxes, but can receive faxes The HP Fax might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555.
Chapter 6 (continued) Problem Possible solution TIP: If the HP Fax came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. 2. Using the phone cord supplied in the box with the HP Fax, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the HP Fax.
Clear paper jams If the paper was loaded in the input tray, you might need to clear the paper jam from the rear door. Paper can also jam in the automatic document feeder. Several common actions can cause paper to jam the automatic document feeder: • • • Placing too much paper in the document feeder tray. Using paper that is too thick or too thin for the HP Fax. Trying to add paper to the document feeder tray while the HP Fax is feeding pages. To clear a paper jam from the rear door 1.
Chapter 6 To clear a paper jam in the automatic document feeder 1. Unplug the power cord. 2. Lift the cover of the automatic document feeder. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the HP Fax. If you do not remove all the pieces of paper from the HP Fax, more paper jams are likely to occur. 4. Close the cover of the automatic document feeder.
A HP supplies and fax specifications This section provides information on HP supplies and specifications for the HP Fax. The information is subject to change; visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Appendix A Physical specifications • Height: 330.2 mm (13 inches) • Width: 425.5 mm (16.75 inches) • Depth: 203.2 mm (8 inches) • Weight: 5.5 kg (12 pounds) Product features and capacities Feature Capacity Print cartridges Black and tri-color print cartridges Supply yields Visit www.hp.com/pageyield/ for more information on estimated print cartridge yields.
Fax specifications • Walk-up black-and-white and color fax capability • Up to 200 speed dials • Up to 300-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution more complicated pages or higher resolution pages take longer and use more memory) • Manual fax send and receive • Automatic busy redial up to five times • Automatic no-answer redial one time (varies by model) • Confirmation and activity reports • CCITT/ITU Group 3 fax with Error Correction Mode • 33.
Appendix A 76 ◦ Black-and-white printing (Fast mode): LwAd 6.4 (BA) ◦ Sending black-and-white fax: LwAd 5.3 (BA) ◦ Idle: LwAd 3.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your HP Fax is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. • Obtain electronic support • Obtain HP telephone support • Prepare the HP Fax for shipment • Pack the HP Fax • Warranty Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.
Appendix B Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Fax. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
• Any paper loaded in the input tray • Remove any originals you might have loaded in the HP Fax Pack the HP Fax Complete the following steps after you have prepared the HP Fax for shipment. To pack the HP Fax 1. If available, pack the HP Fax for shipment by using the original packaging materials, or use the packaging materials that came with your replacement HP Fax. If you do not have the original packaging materials, please use other adequate packaging materials.
Appendix B Warranty HP product Duration of limited warranty Fax 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. Accessories 1 year unless otherwise stated A. Extent of limited warranty 1.
C Regulatory information The HP Fax meets product requirements from regulatory agencies in your country/region. This section contains the following topics: FCC statement • • Noise emission statement for Germany • • Notice to users of the U.S.
Appendix C Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Notice to users of the U.S. telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.
Appendix C Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRG-0702. This regulatory number should not be confused with the marketing name (HP 3100 Fax series) or product number. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product.
www.hp.
Appendix C 86 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 DoC #: SNPRG-0702 Supplier's Name: Supplier's Address: Hewlett-Packard Company Emerging Markets, Fax & OEM Division 61 Alexandra Terrace #08-01 Harbour Link Singapore 119936 Declares, that the product: Product Name and Model: HP 3100 Fax (CB820A) series Regulatory Model Number: SNPRG-0702 Product Options: All conforms to the following Product Specifications and Regulations: EMC: Class B FCC Part 15 Subpart B E
Index A A4 paper, load 8 acoustic emissions 75 ADF (automatic document feeder) capacity 10 media sizes supported 21 administrator settings 44 after the support period 78 align print cartridges 55 answer ring pattern change 36 answering machine fax tones recorded 69 attention light 7 automatic document feeder (ADF) capacity 10 media sizes supported 21 automatic fax reduction 33 B Back button 7 backup fax reception 30 baud rate 37 best copy quality 41 black and white pages copy 39 fax 22 black dots or streak
Index environmental sustainability program 84 error correction mode 29 error messages control panel 16 error reports, fax 45 error-correction mode, fax 36 F faded copies 64 faded stripes on copies, troubleshoot 65 fast copy quality 41 fax answer mode 8, 12 answering machine troubleshoot 69 backup fax reception 30 blocking numbers 33 button 8 clean 59 confirmation reports 44 contrast 28 darken or lighten 28 default settings 28 deleting from memory 31 dial tone test, failed 49 dial type, setting 36 distincti
log, fax print 45 M maintenance align print cartridges 55 clean glass strip 59 clean print cartridges 55 clean white strip 60 replace print cartridges 52 manual faxing receive 29 send 22, 24 margins setting, specifications 21 media ADF capacity 10 HP, order 73 selecting 20 skewed pages 63 specifications 21 supported sizes 21 troubleshoot feeding 63 types and weights supported 21 memory deleting faxes 31 reprint faxes 31 save faxes 30 specifications 74 menus, control panel 16 missing lines or dots, troubles
Index S save default settings 11 faxes in memory 30 scan glass clean strip 59 schedule fax 25 send faxes basic fax 11 color fax 26 manually 22 memory, from 24 monitor dialing 24, 25 schedule 25 troubleshoot 66, 67, 69 serial phone systems countries/regions with 13 settings administrator 44 control panel 11 copy 39 fax 27 speed, fax 37 setup button 8 distinctive ringing 36 fax 12 fax, with parallel phone systems 13 test fax 46 troubleshoot 70 setup poster 5 shipping the HP Fax 78 size troubleshoot copy 64 s
warranty 78 Web sites customer support 77 environmental programs 84 order supplies 73 supply yield data sheet 74 white bands or stripes, troubleshoot copies 65 white strip, clean 60 92
© 2008 Hewlett-Packard Development Company, L.P. www.hp.
