HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

5 Troubleshooting
CAUTION: This autoloader is designed to operate with both side edges properly supported. The
installation approaches that provide the proper edge support are:
• Installed in a rack using the optional Rack Kit.
• Installed in the optional Rack-to-Tabletop Conversion Kit sitting on a flat surface.
• Sitting on a level surface on the included plastic feet.
Operating the autoloader without one of these kits or the feet could result in autoloader errors.
The optional tabletop conversion cover can support 15 kg (33 lb). Placing any weight on top of
the autoloader without the tabletop conversion cover might cause errors.
CAUTION: Shipping Lock: The shipping lock must be removed for the robotics to operate properly.
The device displays a robot move error if the shipping lock is not removed (see “Removing the
shipping lock” (page 22)).
TIP: For an online troubleshooting tool, go to www.hp.com/support/MSLG3Tstree. The problems
and solutions in the troubleshooting tree are updated more frequently than this manual.
Detection problems after installing a parallel SCSI device
Problems encountered after installation are often caused by improper parallel SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system. If the
application software or operating system does not communicate with the device after installation,
determine the extent of the detection problem:
• Does the application software detect the tape drive?
• Does the application software detect the autoloader?
• Does the operating system detect the tape drive?
• Does the operating system detect the autoloader?
• Does the operating system detect the autoloader, but list it as a generic device?
Based on the extent of the detection problem, check the following:
• If neither the application software nor operating system detects the tape drive, or they do not
detect both the tape drive and the autoloader:
◦ Check the SCSI ID and change it if necessary. The autoloader is pre-configured to SCSI
ID 4. Depending on other devices attached to the same parallel SCSI bus and their SCSI
IDs, you may need to change the SCSI ID before using the device. Review the manuals
for the other devices on the parallel SCSI bus or your operating system to determine which
SCSI IDs are currently in use. Change the SCSI ID with the OCP (see “Changing the SCSI
address — parallel SCSI devices (Configuration> Change Drive)” (page 75)) or RMI (see
“Changing the drive configuration” (page 50)).
◦ Verify that all parallel SCSI cables are securely connected on both ends. Check the length
and integrity of your parallel SCSI cabling. Check the parallel SCSI connector for bent
Detection problems after installing a parallel SCSI device 87