HP StoreEver 1/8 G2 Tape Autoloader User and Service Guide (AK377-96024, December 2012)

11. The device displays the test completion status, including any recoveries or errors that may
have occurred.
Error codes
If an error occurs during operation, the device stops the current operation and displays an error
code on the LCD screen. Unless otherwise noted in “Operation problems” (page 91), record the
error code or error message from the LCD screen, and then try to resolve the error by cycling power
to the device and retrying the operation.
To check the overall operation of the device, run the wellness test from the RMI or OCP. The wellness
test exercises all robotic movements and checks the status of the electrical components and
communication. To run the wellness test from the RMI, see “Performing general
diagnostics” (page 61). To run the wellness test from the OCP, see “Running the wellness test
(Support > Run Wellness Test)” (page 83).
If the error persists, contact support personnel, see “HP technical support” (page 137).
There are three ways to obtain error codes from the device:
• On the OCP
• On the RMI
• On an L&TT support ticket or report
Finding error code information on the OCP
When an error first occurs, the error message and error code are displayed on the OCP, as shown
in Figure 68 (page 104).
Figure 68 Initial OCP error message
The code 9B is the main error code, and 37 is the error sub-code.
If you review the Error Log in the Support menu, the OCP error log displays the error code, as
shown in Figure 69 (page 104).
Figure 69 Error code in the OCP Error Log
The code 9B is the main error code, 37 is the error sub-code, and 31 is sub-code specific information
for factory use only. When you press Enter, the OCP displays the error message, as shown in
Figure 70 (page 104).
Figure 70 Error message in the OCP Error Log
If you press Next, the OCP will display additional information, if available, as shown in
Figure 71 (page 104).
Figure 71 No additional information in the OCP error log
104 Troubleshooting