Operating instructions
3
• Internet and e-mail orientation:
o ISP sign-in
o Opening and operation of Internet browser
o Demonstration of how to use e-mail
o Network login, if applicable
o Ports in back of broadband route
o Describe hardware functionality
o Sharing files between client systems, if applicable
o Demonstrate how to enable Dell-standard WEP/WPA security key and appropriate documentation procedures
o Direct Customer to troubleshooting documentation (e-doc)
• Direct you to extended EducateU Training via World Wide Web:
o Point browser to
www.learndell.com - set as bookmark/favorite "Dell Training"
o Click on "register here" on the right side of the page
o Show you the buttons for both "courses have been purchased" or "I am interested in e-learning"
o Refer you to your invoice registration details (your customer number and order number) and/or purchase confirmation.
The technician will review the above items in a checklist format and have you sign off on the completed checklist.
Additional Terms and Conditions:
Use of Wireless Network
• You agree that the computer system and Wireless Product are for personal use within your residence, and that you will not use the equipment to
permit unlawful or unauthorized access to online services.
Use of Wireless Product Subject to Internet Service Provider Terms
• You acknowledge that your ISP may prohibit you from hosting a dedicated server or providing network services to other computers unless you have
subscribed to a service plan that permits wireless service. If you choose to use the wireless network we install to permit access from multiple systems and/or
multiple users to their Internet service, you agree that it is your responsibility to verify that such use is permitted, or to contract with your Internet service provider
as necessary to permit such use.
User Responsibility for Security
• You acknowledge that you understand wireless networks are inherently less secure than wired networks. There is a risk that unauthorized persons
may access your wireless network, even from outside your property. You agree to understanding this risk, and you are responsible for taking any
necessary security precautions, including, but not limited to, backing up any data and protecting your systems with robust and frequently changed
passwords.
• You agree that although we are providing assistance by performing basic installation service, system and network security are not included in the
services and are ultimately your responsibility.
Acceptance
• Upon completion of the Wireless Product installation, our technician will give you an "Acceptance Form." By signing the Acceptance Form, you
accept that the services have been properly performed and acknowledge that the computer system and Wireless Product are in good working order.
Holidays . Regular holidays shall include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after
Thanksgiving and Christmas Day, unless you are notified otherwise by Provider.
An Adult Operator must be Present at Residence . For Services provided at your residence, an adult who will be operating the System must be present at all
times during the service technician's visit.
Assistance You Must Provide . The service technician must receive full access to the System and (at no cost to Provider) have working space, electricity and a
local telephone line. If these requirements are lacking, Provider is not obligated to provide installation services.
If you Miss the Service Visit . If you or your authorized representative are not at the location when the service technician arrives, we regret that the service
technician cannot install your System. The service technician will leave a card to let you know he or she was there. If this occurs, you will be charged an additional
charge for a follow-up service call.
Notices.
Any written notices provided by you to Provider must be sent to the following address:
INSTALLS inc, LLC
Attn: Melissa Doering
241 Main Street, Suite 500 Buffalo, NY 14203
General .
Governing Law . This Agreement is governed by New York law.
Assignment. Provider reserves the right to assign its rights and obligations under this Agreement to a qualified third party designated by Provider. In the
event of such an assignment, you agree to look solely to the third party assignee for performance under this Agreement.
Complete Agreement . THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND