Operating instructions

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Contact for Installation . Within two (2) business days of ordering your Service, you will be contacted by the Provider to review the Service that will be
provided to you, your responsibilities under this Agreement, to provide you with a point of contact if you have any additional questions regarding the Service and
to schedule an agreed date for providing the Services.
Installation Service Hours
. Installation service will be available Monday through Friday 8:00 am to 8:00 pm and Saturday 8:00 am to 6:00 pm,
excluding
regularly observed holidays.
Summary of Additional Customer Responsibilities .
• You must review ISP options that accompany your System and provide your selection to the technician. You will be responsible for confirming the
dial-in options to the ISP. In no event will Provider be responsible to you or any third party for any communication charges (such as, but not limited to,
long distance charges) as a result of establishing your ISP connection.
• You are responsible for safeguarding the confidentiality of any credit card information. The technician will ask you to input this directly into the
System. You should not provide any credit card information to the technician and the technician should not ask you for this information.
• You are responsible for providing all cables (including the external peripheral connection, phone cord/Ethernet cable and USB cables).
• You are responsible for removal of any trash and the relocation or removal of your old PC.
Summary of Installation Services .
Basic System Set Up will include:
• Unpack System and components.
• Set up and connect one (1) keyboard, one (1) monitor (includes flat panel or Dell LCD televisions) and one (1) mouse, including modem phone
cable/Ethernet cable (if applicable) to desktop or notebook.
• Install packaged System including external devices and options.
• Power on the System and bring up to installed operating system or C> prompt.
• Verify that the System comes up to the operating system login screen.
Internet Service Provider Connection will include:
• Connection of phone line/Ethernet cable from System modem to wall outlet/cable or DSL modem (you must supply phone/network jack and phone
cord/Ethernet cable).
• Running of Customer-supplied operational ISP configuration software.
• Selection of the appropriate ISP as outlined and instructed by you.
• Allowing you to confidentially input credit card (if applicable) and login information when prompted by the ISP.
• Connection to existing/new cable/DSL ISP account.
• Verification of Internet connection.
• Set up and activation of one (1) e-mail account.
• An additional system networked
• Enabling of file sharing between networked systems
• Enabling of print sharing between networked systems
External Device Connection will include:
• Up to three (3) external devices. You must supply all cables.
• Unpacking external device(s).
• Connection of external device to appropriate port on System.
• Loading of appropriate Dell or Customer-supplied device drivers.
• Test operation(s) of device(s).
Home Wireless Set-up will include:
• Unpacking of systems and components.
• Installation or verification of installation of Ethernet HW, drivers, and protocols on computer that will connect to the router/AP through wired
Ethernet connection
• Physical connections of AP, USB adaptor and/or PCMCIA card per placement
• Physical connection of wired customer system to Access Point
• Loading of hardware drivers
• Loading of software/drivers for mini PC card, PCMCIA card, WLAN adapter or wireless compact flash card
• Configure Access Point and set security
Basic Review of Service will include:
• Location of major system components:
o On/Off switch · Reset button
o CD/DVD drive identification and operation
o Monitor controls · Mouse controls
o Ports in back of system (parallel, serial, USB, video, mouse, etc.)
o Chassis screws location
o For notebooks, demonstration of how to swap modules out of the bay, and how to connect a drive externally
• Orientation of desktop components:
o Basic navigation around desktop, including desktop icon tour
o Opening and closing windows
o Staring application from Start Menu - XP tour
o Selecting a printer and printer driver
o Selecting video resolution
o Location and review of Dell Solution Center, including Dell Support
o Shutting down and restarting System