hp LaserJet 9040mfp hp LaserJet 9050mfp use
hp LaserJet 9040mfp/9050mfp User Guide
Copyright and License Trademark Credits © 2004 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Adobe, Acrobat, and PostScript are trademarks of Adobe Systems Incorporated. ® ENERGY STAR is a U.S. registered mark. The information contained herein is subject to change without notice. Linux is a U.S. registered trademark of Linus Torvalds.
Contents 1 The basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Features and benefits of the MFP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 External view of MFP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Different first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Including a blank back page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Printing multiple pages on one sheet of paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Customizing Tray 1 operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6 Faxing 7 Output devices Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 3,000-sheet stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Paper handling features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 3,000-sheet stacker/stapler. . . . . . . . . . . . . . . . . . . . . . .
Detecting MFP problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Determining MFP problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Software, computer, and product interface problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Communicating by using an optional HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . .
Saving resources (permanent resources). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219 Web access feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220 Using the Web access feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220 Appendix D Regulatory information Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 The basics Congratulations on your purchase of the HP LaserJet 9040mfp/9050mfp. If you have not done so, see the HP LaserJet 9040mfp/9050mfp Start Guide provided with the MFP for setup instructions. Overview After the MFP is set up and ready to use, take a few moments to get to know the MFP.
Resolution ● 600 dots per inch (dpi) with Resolution Enhancement technology (REt) ● FastRes 1200 provides 1200 dpi quality at full speed ● Up to 220 levels of gray Memory ● 256 megabytes (MB) of random-access memory (RAM), expandable to 512 MB by using industry standard 100-pin double data rate dual inline memory modules (DDR DIMMs) ● Memory Enhancement technology (MET) that automatically compresses data to use RAM more efficiently User interface ● Graphic display on control panel ● Embedded We
Paper-handling ● Input • Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 10 envelopes. • Trays 2 and 3: Two 500-sheet trays. These trays automatically detect standard paper sizes up to 11 x 17/A3 and allow printing on custom-size paper. • Tray 4 (2000-sheet input tray): This tray automatically detects standard paper sizes up to 11 x 17/A3 and allows printing on custom-size paper.
Environmental features ● Note Sleep setting saves energy (meets E NERGY S TAR ® guidelines, Version 1.0 HP LaserJet 9050mfp only) See Protecting the environment for more information. Firmware updates Firmware updates provide the ability to upgrade the MFP firmware. To download the latest firmware, go to www.hp.com/go/lj9040mfp_firmware or www.hp.com/go/lj9050mfp_firmware and follow the instructions on the screen.
Parts and accessories Type of item Item Description or use Order number Paper handling 3,000-sheet stacker One 3,000-sheet stacking device. The device also offers job offset capabilities. C8084A 3,000-sheet stacker/stapler One 3,000-sheet stacking device provides stapling for as many as 50 sheets of paper per document. The device also offers job offset capabilities.
Type of item Item Description or use Memory, fonts, and mass storage SDRAM Double Data Rate (DDR) memory DIMMs (100-pin) The MFP has two memory DIMM slots. One is used by factory-installed memory. Improves the ability of the MFP to handle large and stored jobs (maximum 512 MB with HP brand DDR DIMMs). 32 MB 64 MB 128 MB 256 MB 512 MB Flash memory cards (100-pin) Cable and interface accessories Order number Q3982A Q2625A Q2626A C2627A C2628A Permanent storage for fonts and forms.
External view of MFP 1 1 14 1 2 1 3 1 13 1 4 1 15 1 12 1 5 1 16 1 11 1 6 1 10 1 17 1 19 1 9 1 8 1 18 1 7 1. ADF cover 2. ADF 3. Control panel with touch-screen graphical display 4. Tray 1 5. Right door 6. Vertical transfer door 7. Tray 4 8. Tray 3 9. Tray 2 10. Left door (behind output device) 11. Output device 12. Front door 13. Duplex printing accessory (inside the MFP) 14. ADF output bin 15. Left door 16. Printer power cable 17. Tray 4 power cable 18. EIO slot 1 19.
Helpful software for increased flexibility Included with the product is a CD-ROM that contains the printing-system software. The software components and printer drivers on this CD-ROM help you to use the product to its fullest potential. See the installation notes on the CD-ROM for installation instructions. Note For the latest information about the printing system software components, see the readme file on the Web at www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp.
Update Now If you have modified the configuration of the MFP since installation, the driver can be automatically updated with the new configuration in environments that support bidirectional communication. Click the Update Now button to automatically reflect the new configuration in the driver. Note The Update Now feature is not supported from the client machine in a Point-and-Print environment. Update Now can be used for locally-installed MFPs, and by the Point-and-Print server.
Note If your system did not automatically check the Internet for the latest drivers during software installation, you can download the latest drivers from www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp. After you are connected, click Downloads and Drivers to find the driver that you want to download. You can obtain Model Scripts for UNIX and Linux by downloading them from the Internet or by requesting them from an HP-authorized service or support provider.
Gaining access to the printer drivers Use one of the following methods to gain access to the printer drivers from your computer: ENWW Operating system Temporarily change settings (from a software program) Change print job default settings (across all software programs) Change configuration settings (for example, add a new input tray) Windows 9X, Windows NT, and Windows Me On the File menu, click Print. Select the MFP, and then click Properties.
Operating system Temporarily change settings (from a software program) Change print job default settings (across all software programs) Change configuration settings (for example, add a new input tray) Macintosh OS X.2 On the File menu, click Print. Change the settings that you want on the various pop-up menus. On the File menu, click Print. Change settings on the various pop-up menus. On the Presets pop-up menu, click Save as, and type a name for the preset.
HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the printer driver. Use the illustrated screens to select the MFP features that you want.
Installing Windows printing system software for networks The software on the CD-ROM supports network installation with a Microsoft network. For network installation on other operating systems, go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp, or see the Network Installation Guide that is included with the MFP. The HP Jetdirect print server has a 10/100Base-TX network port. If you need an HP Jetdirect print server with another type of network port, see Parts and accessories or go to www.hp.
Installing Macintosh printing system software for networks This section describes how to install Macintosh printing system software. The printing system software supports Mac OS versions 8.6 through 9.2.x, Mac OS version 10.1, and later. The printing system software includes the following components: ● PostScript Printer Description (PPD) files The PPDs, in combination with the PostScript printer drivers, provide access to the MFP features.
3 Double-click the HP LaserJet Installers folder. 4 Follow the instructions on the computer screen. 5 Double-click the Installer icon for the appropriate language. 6 On your computer hard drive, double-click Applications, double-click Utilities, and then double-click Print Center. 7 Click Add Printer. 8 Select the AppleTalk connection type on OS X 10.1 and the Rendezvous connection type on OS X 10.2. 9 Select the MFP name. 10 Click Add Printer.
To remove software from Macintosh operating systems Drag the HP LaserJet folder and PPDs to the trash can. Software for networks For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Print Server Administrator’s Guide. You can find this guide on the CD-ROM that is included with the MFP. HP Web Jetadmin Use HP Web Jetadmin to manage HP Jetdirect connected products within your intranet by using a browser.
Embedded Web server This MFP is equipped with an embedded Web server, which provides access to information about MFP and network activities. A Web server provides an environment in which Web programs can run, similar to the way an operating system, such as Windows, provides an environment for programs to run on your computer. The output from these programs can then be viewed in a Web browser, such as Microsoft Internet Explorer or Netscape Navigator.
Communicating by using the HP Jetdirect embedded print server The MFP has an embedded print server. If you cannot communicate with the MFP over the network, check the operation of the embedded print server. Check the embedded Jetdirect configuration page for the message I/O CARD READY, and for the correct network configuration settings. See To print a configuration page for instructions.
You can also use the embedded Web server to perform the print-job management functions that would usually be done at the MFP control panel, including these functions: ● Changing MFP settings ● Changing MFP configuration ● Canceling print jobs To gain access to the embedded Web server Note To use the embedded Web server, you must have an IP-based network and a Web browser. In your Web browser, type the IP address assigned to the MFP. For example, if the MFP IP address is 169.1.2.
To view HP Toolbox On the Start menu, select Programs, select HP LaserJet 9040mfp/9050mfp, and then select HP LaserJet Toolbox. Note You can also view the HP Toolbox by clicking the system tray icon or the desktop icon. The HP Toolbox opens in a Web browser. Note After you open the HP Toolbox, you can bookmark it in your browser so that you can return to it quickly in the future.
Set up status alerts page On the Set up status alerts page, you can choose to turn alerts on or off, specify when the MFP should send an alert, and select from the following types of alerts: ● a pop-up message ● a task bar icon Click Apply to activate the settings. On the Administrative settings page, you can set the frequency of how often the HP Toolbox checks for MFP alerts.
Loading input trays This section contains information about loading standard- and custom-size media into the four input trays. CAUTION To avoid a jam, never add or remove paper from Tray 1 or open Tray 2, Tray 3, or Tray 4 while printing or copying from that tray. To avoid damaging the MFP, print labels, envelopes, and transparencies from Tray 1 only. Send labels, envelopes, and transparencies to the upper bin. Print on only one side of labels, envelopes, and transparencies.
Note 3 Adjust the paper guides so they lightly touch the paper stack, but do not bend the paper. 4 Make sure the paper fits under the tabs on the guides and not above the load level indicators. If printing on A3- or 11 x 17-size paper, or other long media, also pull out the tray extension until it stops. 5 Look at the control panel display within a few seconds of loading the paper. (Open and close the tray again if the time has already elapsed.
CAUTION 8 Open Tray 1. 9 Load paper according to size and finishing options. See Orienting media for information about loading preprinted, letterhead, and prepunched paper. To avoid jams, print sheets of labels one sheet at a time. 10 Adjust the paper guides so they lightly touch the paper stack, but do not bend the paper. 11 Make sure the paper fits under the tabs on the guides and not above the load level indicators.
Loading Trays 2, 3, and 4 Trays 2 and 3 hold up to 500 sheets of standard media. Tray 4 holds up to 2,000 sheets of standard media. For information about paper specifications, see Media specifications. To load detectable standard-size paper in Trays 2, 3, and 4 Follow this procedure to load detectable standard-size paper in the tray.
Note 3 Adjust the front (X) paper guide by pressing the tab on the guide and set the guide to the correct paper size. 4 Load (orient) the paper according to size. See Orienting media for information about loading preprinted, letterhead, and prepunched paper. 5 ENWW Set the Custom/Standard switch to Standard.
6 Close the tray. 7 Look at the control panel within a few seconds of closing the tray. (Open and close the tray if the time has already elapsed.) The control panel displays the tray size and type configuration. Do one of the following: • If the size and type settings are correct, touch EXIT to accept the settings. • If the size and type settings are not correct, touch OK. The TRAY N SIZE=* menu is displayed. 8 Note To change the size setting, touch the correct paper size.
To load undetectable standard-size paper in Trays 2, 3, and 4 Follow this procedure to load undetectable standard-size paper in the tray. The following are the undetectable sizes: CAUTION Note ENWW ● 8K ● 16K ● A5 ● Statement ● JIS Executive ● 8.5 x 13 (216 x 330 mm). To avoid a jam, never add or remove paper from a tray while printing from that tray. 1 Open the tray until it stops. 2 Press the tab on the front paper guide and slide the guide all the way out.
Note 5 Adjust the left paper guide by pressing the tab on the guide and slide the guide until it gently touches the paper 6 Adjust the front paper guide by pressing the tab on the guide and slide the guide until it gently touches the paper. When loading Tray 4, make sure that the paper guide lock is in the up position. 7 Set the Custom/Standard switch to Custom. 8 Close the tray.
9 Look at the control panel within a few seconds of closing the tray. (Open and close the tray if the time has already elapsed.) The control panel displays the tray size and type settings. Do one of the following: • If the size and type settings are correct, touch EXIT to accept the settings. • If the size and type settings are not correct, touch OK. The TRAY N SIZE=* menu is displayed. 10 To change the size setting, touch the correct paper size.
4 Note Load (orient) the paper according to size. See Orienting media for instructions on loading preprinted, letterhead, and prepunched paper. 5 Set the Custom/Standard switch to Custom. 6 Adjust the left (Y) paper guide by pressing the tab on the guide and slide the guide until it gently touches the paper 7 Adjust the front (X) paper guide by pressing the tab on the guide and slide the guide until it gently touches the paper.
8 Note Note the orientation of the paper, as well as the value of the X dimension and the Y dimension. The X and Y dimensions are marked in the tray. You will need this information for a later step. When loading Tray 4, make sure that the paper guide lock is in the up position. 9 Close the tray. 10 Look at the control panel within a few seconds of closing the tray. (Open and close the tray if the time has already elapsed.) The control panel displays the tray size and type configuration.
Configuring the trays by using the Paper Handling menu You can configure the paper type and size for the input trays without a prompt on the MFP control panel display. Use the following procedure to gain access to the Paper Handling menu and configure the trays. To configure the paper size for a tray Note 1 Touch MENU. 2 Touch PAPER HANDLING. 3 Touch TRAY N SIZE. 4 Touch the paper size loaded. 5 Touch EXIT to exit the menus.
2 The control panel Overview The MFP control panel has a touch-screen graphical display that offers an integrated approach to copying, e-mail, and printing. The control panel provides you with all of the features of a standard photocopier, plus printing and e-mail capabilities. Use the control panel to describe the features of the original document, to specify any modifications to the scanned image, and to select the features that you want in the copy.
Control-panel layout The control panel includes a touch-screen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) indicator lights. 1 1 2 1 3 1 13 1 4 1 5 1 12 1 6 1 11 1 7 1 10 1 9 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.
Control panel features Features/ Keys Function Provides access to “What is this?” Help. This function is embedded in the touch-screen menus. ENWW RESET Resets the job settings to factory or user-defined default values. STOP Cancels the active job. START Begins a copy job, starts digital sending, or continues a job that has been interrupted. Numeric keypad Allows you to type numeric values for number of copies required and other numeric values.
Home screen navigation Use the following control-panel elements in the graphical display to gain access to MFP features. 1 1. 2. 3. 4. 1 2 1 3 1 4 Touch this to use the copy screen. For more information, see Copy-screen navigation. Touch this to use the e-mail screen. For more information, see E-mail basics. Touch this to use the folder screen. For more information, see Sending documents. Touch this to use the fax screen. For more information, see the HP Fax User Guide.
Help system At any time, you can gain access to the help system on the touch screen of the graphical display. “What is this?” Help The MFP provides information about any topic on the touch screen of the graphical display. On the top level screen, touch , and then touch What is this?. After touching an item, a pop-up dialog box opens and displays information about the item you touched. After reading the information, touch a clear space on the screen to remove the What is this? pop-up dialog box.
46 Chapter 2 The control panel ENWW
3 Printing Overview This chapter addresses the following topics: ● Orienting media ● Basic printing instructions ● Selecting the output bin ● Printing on envelopes ● Printing on special paper ● Printing on both sides of paper (duplexing) ● Using features in the printer driver ● Setting the registration ● Different first page ● Including a blank back page ● Printing multiple pages on one sheet of paper ● Customizing Tray 1 operation ● Specifying paper to print on ● Job storage fe
Orienting media Orient media types and sizes according to the tray from which the media will print and according to whether the media will be duplexed (printed on both sides). Use the following table to determine how to orient paper and other media in the trays. Type of media Tray Two-sided (duplexed) Media orientation Letter or A4, including letterhead (weights up to 216 g/m2 ) (58 lb bond) 1 No* Long edge toward feed direction; side to be printed on facing up.
Type of media Tray Two-sided (duplexed) Media orientation Letter or A4, including letterhead (weights up to 199 g/m2 ) (53 lb bond) 2, 3, or 4 No* Long edge toward feed direction; side to be printed on facing down. Note: When printing on paper that is both prepunched and preprinted/letterhead, orient the paper in the same way that you would orient preprinted/letterhead paper.
Type of media Tray Two-sided (duplexed) Media orientation Other standard sizes and custom sizes (weights up to 216 g/m2 ) (58 lb bond) 1 Yes Short edge toward feed direction; first side to be printed on facing down. Other standard sizes and custom sizes (weights up to 199 g/m2 ) (53 lb bond) 2, 3, or 4 No* Short edge toward feed direction; side to be printed on facing down.
Type of media Tray Two-sided (duplexed) Media orientation Prepunched letter or A4 (weights up to 216 g/m2 ) (58 lb bond) 1 Either Long edge with holes toward feed direction; (first) side to be printed on facing up. NOTE For better duplexing performance, set the size and type for Tray 1 Note: When printing on paper that is both prepunched and preprinted/letterhead, orient the paper in the same way that you would orient preprinted/letterhead paper.
Type of media Tray Two-sided (duplexed) Media orientation Labels, letter, A4-size sheets, or transparencies Tray 1 only No (Never duplex) Long edge toward feed direction; side to be printed on facing up. Envelopes Tray 1 only No (Never duplex) Short edge toward feed direction; side to be printed on facing up and the postage end toward the MFP. If the height of the envelope is greater than190 mm (7.5 inches), feed the flap-edge first. Otherwise, feed the flap-edge toward rear of the MFP.
Basic printing instructions This section provides instructions for printing when you want to set options for the MFP for Microsoft Windows or Macintosh operating systems. If possible, set the MFP options in the software program or in the Print dialog box. In most Windows and Macintosh programs, you can set the MFP options. If a setting is not available in the program or printer driver, you must set it by using the MFP control panel. To print 1 Make sure that paper is loaded in the MFP.
Selecting the output bin The MFP has at least two output bin locations: the ADF output bin (1) and the output bin on the on the output device (2). 4 1 1 5 1 6 1 2 1 3 1 7 1 It is recommended that you select an output location through the software program or printer driver. For more information, see Selecting an output location. In addition to the output locations on the output devices, the MFP has an ADF output bin (1).
Selecting an output location It is recommended that you select an output location (bin) through your program or driver. (Where and how you make selections depends on your program or driver.) If you cannot select an output location from the program or driver, set the default product output location from the MFP control panel. To select an output location at the control panel 1 Touch Menu. 2 Scroll to and touch Configure Device. 3 Scroll to and touch Printing.
2 Load up to 10 envelopes in the center of Tray 1 with the side to be printed on facing up, and the postage end toward the MFP. Slide the envelopes into the MFP as far as they will go without forcing them. 3 Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides. 4 Change the fuser levers (see To change the fuser levers).
2 WARNING! Avoid touching the adjacent fusing area. It can be hot. 3 Note ENWW Open the left door. Locate and lift up the two blue levers. Return the fuser levers to the down position after printing on envelopes. 4 Close the left door. 5 Push the output device back into place.
To print on envelopes from a program CAUTION CAUTION 1 Load envelopes into Tray 1. 2 In your program or in the printer driver, select Tray 1, as the source. 3 Set the appropriate envelope size and type. For envelope specifications, see Media specifications. 4 If your program does not automatically format for an envelope, specify “Portrait” for page orientation. To avoid a jam, do not remove or insert an envelope after you begin printing. 5 Set margins to within 15 mm (0.
Special cautions: ● Do not load Tray 1 to capacity because labels are heavier than paper. ● Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way. ● Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet with no exposed spaces.) ● Do not feed a sheet of labels through the MFP more than once. The adhesive backing is designed for only one pass through the MFP. ● Do not print on both sides of labels.
Printing on both sides of paper (duplexing) You can set the MFP to print automatically on both sides of the paper. CAUTION Never try to print on both sides of labels, envelopes, transparencies, or paper heavier than 199 g/m2 (53 lb). Damage to the MFP or a jam can result. To print on both sides of paper 1 Note Load (orient) the paper for duplexing. See Orienting media for instructions. For better duplexing performance, set the size and type for Tray 1.
Using features in the printer driver When you print from a software program, many of the MFP features are available from the printer driver. For more information about Windows drivers, see Gaining access to the printer drivers. Note Settings in the printer driver and software program generally override control-panel settings. (Software program settings generally override printer driver settings.) MFP collation The MFP collation feature allows multiple original printing.
Setting the registration Use the Set Registration feature to center the front and back images on a page that has been duplexed (printed on both sides). This feature also allows edge-to-edge printing to be set to within approximately 2 millimeters of all edges of the paper. Image placement will vary slightly for each input tray. The alignment procedure must be performed for each tray. An internal-tray registration page allows the administator to calibrate each tray. To set the registration 1 Touch Menu.
Different first page To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job. The instructions are provided for Tray 1, however, you can print a different first page from other trays. 1 Note Where and how you make selections depends on your software program or associated printer driver. (Some options are available only in the printer driver.) 2 ENWW For Windows, select Use different paper for first page in your driver.
Including a blank back page This option allows you to add blank pages to the end of a print job. For Windows, select Use different paper for first page on the Paper tab of your printer driver, and then select Back Page. You can then select the paper source that you want to use for your back page. To turn the feature off, select No back page. Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper.
Customizing Tray 1 operation Customize Tray 1 to fit your printing needs. The MFP can be set to print from Tray 1 in the following situations: ● When the tray is loaded and when TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (formerly First mode). Print speed might be slower than normal. ● Only when the type of paper loaded is specifically requested when TRAY 1 SIZE=a specific size and TRAY 1 TYPE=a specific type (formerly Cassette mode).
Specifying paper to print on You can configure the MFP to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray). Printing by type and size means that the MFP to pulls paper from the first tray that is loaded with the type or size that you select. Selecting paper by type rather than source is similar to locking out trays, which helps to protect special paper from accidental use.
Job storage features The following special job features are available for this MFP: ● Private jobs: When you send a private job to the MFP, the job does not print until you enter a PIN at the control panel. ● Job storage: You can download a job such as a personnel form, time sheet, or calendar to the MFP and allow other users to print the job at any time. Stored jobs are copied to the hard disk and are not deleted if retention space on the MFP becomes limited.
Releasing private jobs You can print a private job at the control panel after the job has been sent to the MFP. To release private jobs 1 Touch Menu. 2 Touch Retrieve Job. 3 Scroll to and touch your name. 4 Scroll to and touch your job. 5 Touch Print. (The Print icon should have 6 Use the numeric keypad to type the PIN, and then touch OK. next to it.) Deleting a private job A private job is automatically deleted from the MFP hard disk after you release it for printing.
Printing a stored job At the control panel, you can print a job that is stored on the MFP hard disk. To print a stored job 1 Touch Menu. 2 Scroll to Retrieve Job. 3 Touch User Name to see a list of names. 4 Scroll to and touch your name to see a list of jobs. 5 Scroll to and touch your job. 6 Touch Print. 7 To print the default number of copies, touch OK. The screen changes to Copies=n. To change the number, use the numeric keypad or scroll to select a new number, and touch OK.
Creating a QuickCopying job The QuickCopy feature prints the requested number of copies of a job and stores a copy on the MFP hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default number of different QuickCopy jobs that can be stored on the MFP is 32. At the control panel, you can set a different default number. See JOB STORAGE LIMIT=32.
Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the MFP from deleting it when space is needed for something else, select the Job Storage option in the driver. To create a proof and hold job CAUTION If the MFP needs additional space to store newer proof and hold jobs, the MFP deletes other stored proof and hold jobs, starting with the oldest job.
72 Chapter 3 Printing ENWW
4 Copying Overview This MFP can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the ADF or the scanner glass. The MFP can process copying, printing, and digital-sending jobs simultaneously.
Copy-screen navigation Navigate through the control panel features and options by using the touch-screen graphical display. 1 2 1 1 3 1 9 1 4 1 8 1. 2. 3. 4. 5. 6. 7. 8. 9. 1 7 1 6 1 5 Original section Image modification section Copy section Copy settings button Copy page icon Reduce/enlarge Contrast adjustment Original page icon Describe original button ● Menu: Choose from a list of menus such as the Information menu and the Paper Handling menu.
Basic copying instructions This section provides the basic instructions for copying. Standard paper sizes are automatically detected when the document is placed on the scanner glass or loaded in the ADF. You can override the auto-detect feature by specifying the required input (Describe Original) and output (Copy Settings) at the control panel.
Note The page icon in the Original section of the graphical display shows a representative image of the original document. 7 Make any necessary adjustments to the contrast and reduction or enlargement by using the Contrast Control bar and the Reduce/Enlarge button in the image modification section of the graphical display. 8 Touch Copy to view your options. You can select Basic options or Advanced options. 9 Touch the Basic items that describe the characteristics of the copies you are making.
Copying by using the scanner glass Use the scanner glass to copy small, lightweight (less than 46 g/m2 or 12 lb), or irregularly-sized originals such as receipts, newspaper clippings, photographs, or old or worn documents. The scanner glass can also be used to copy books, magazines, and manuals. 1 Place the document face down on the scanner glass. 2 Make any image modifications, and select any copy settings, if necessary. 3 If you are making only one copy, press START.
Using Job Mode Use the Job Mode feature to build a single print job from multiple scans. You can use either the ADF or the scanner glass. The settings for the first scan are used for subsequent scans. 1 Touch Copy. 2 Touch Describe Original. 3 Touch Advanced. 4 In the Job Mode check box, touch On. 5 Select any output settings. if necessary 6 After each page is scanned, the control panel prompts you for more pages.
Background removal If you copy a document that is printed on colored paper, or if you use two-sided copying, you can enhance the copy quality by removing any background that might cause your copy to streak or blur. Touch the Enhance button to gain access to the embedded Background Removal screen. Adjust the amount of background removal by touching the arrows on the Background Removal control. The slider moves to the lighter or darker area of the Background Removal control bar.
Selecting the output bin You can select an output bin for copy jobs by using the MFP control panel. For more information about selecting an output bin, see Selecting the output bin.
5 E-mail Overview The MFP offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the MFP must be connected to a local area network (LAN).
E-mail screen navigation Use the touch-screen graphical display to navigate through the control-panel options. 1 3 1 2 1 4 1 1 11 1 10 1 9 1 8 1 7 1 6 1 5 1. 2. Help button From: field - Can contain defaults set by the administrator. MFP can be configured so that the user cannot change the From: address. 3. Scroll button 4. E-Mail Settings button 5. Back button 6. Start button 7. Clear All button - Clears all text, except the From: address if this address is set by the administrator. 8.
Clear All button Touching the Clear All button clears all text and fields that you have typed. User-attention error messages appear in a pop-up dialog box that prohibits normal screen interaction until the message is cleared.
E-mail basics Introduction to e-mail The MFP e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that can be manipulated by the recipient. ● Provides verification that e-mail was delivered successfully. With e-mail, documents are scanned into the MFP memory and sent to an e-mail address or multiple addresses as an e-mail attachment.
3 If prompted, type your user name and password. For more information, see DSS authentication. 4 Type the information that is needed for sending to the specific file destination. E-mail Complete the From:, To:, BCC:, and Subject: fields. Your user name or other default information might appear in the From: field. If so, you might not be able to change it. Fax Complete the Fax Numbers: field. Folder Select a folder destination from the list or type a folder path, if you are an authenticated user.
Using the address book You can send e-mail to a list of recipients by using the address book feature of the MFP. See your system administrator for information about configuring address lists. Creating a recipient list On the touch screen of the graphical display, do the following: 1 Touch E-mail. 2 Touch To: to gain access to the keyboard screen. 3 Type the first letter of the recipient’s name. 4 Touch 5 Navigate the entries in the address book by using the scroll bar.
Local address book Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between MFPs that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You can also add or delete addresses in the address book. To open the address book, touch the address book button in the keyboard screen. When you touch Local, the Edit button appears.
Typing e-mail body text Use the body text feature to type a message when sending e-mail. When you type a message, the e-mail that you send contains your message, a divider line, and any default text that was set by your administrator. The message text can contain up to 200 characters. One line of the e-mail body text is visible in the Keyboard screen. Touch View to open a larger text box to display more of the message.
6 Faxing The MFP supports analog fax capabilities. You can purchase the analog fax separately, see Parts and accessories for ordering information. For additional information, see the HP Fax User Guide.
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7 Output devices Overview This chapter includes information on the following output devices: ENWW ● 3,000-sheet stacker ● 3,000-sheet stacker/stapler ● Multifunction finisher ● 8-bin mailbox Overview 91
3,000-sheet stacker Paper handling features ● Stacks up to 3,000 sheets of A4- or Letter-size paper ● Stacks up to 1,500 sheets of A3- or Ledger-size paper ● Can offset jobs, or offset the first page of jobs, if desired The lower bin (face-down bin) is the default bin for all output jobs.
Loading staples ENWW 1 Move the stacker/stapler away from the MFP. 2 Open the stapler unit door. 3 On the empty staple cartridge, pull up on the green tab, and then pull the empty cartridge out.
4 Insert the new staple cartridge, and push down on the green tab so that the cartridge locks into place. 5 Close the stapler unit door and push the stacker/stapler back into place.
Multifunction finisher Paper handling features ● Stacks up to 1,000 sheets of A4- and letter-size paper or up to 500 sheets of A3- and 11 x 17-size paper ● Stacks up to 40 booklets of 5 sheets of A3- and ledger-size paper ● Can offset jobs ● Staples up to 50 sheets of paper per document of A4- and letter-size paper ● Staples up to 25 sheets of paper per document A3- and ledger-size paper ● Folds single pages ● Saddle-stitches and folds up to 40 booklets of 5 sheets stacked, or 20 booklets of 10
Loading staples 1 Open the stapler unit door. 2 Slide the stapler unit toward you. 3 Turn the large green knob until the blue dot appears in the window of the stapler unit.
4 CAUTION ENWW Turn the small green knob at the top of the stapler unit clockwise until the staple cartridge moves to the left of the stapler unit. The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you could damage the finisher. 5 On the empty staple cartridge, squeeze the tabs together and pull the empty cartridge out.
7 Slide the stapler unit into the finisher. 8 Close the stapler unit door and realign the multifunction finisher against the MFP.
Making booklets You can gain access to the booklet feature in some software programs, such as desktop publishing programs. See the user guide that came with your program for information about making booklets. If you are using a program that does not support booklet making, you can create booklets by using the HP printer driver. Note HP recommends that you use your program to prepare and preview your document for printing, and then use the HP printer driver to print and saddle stitch your booklet.
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8 Security features Overview This section explains important security features available for your MFP: ENWW ● Foreign Interface Harness (FIH) ● Secure Disk Erase ● Security Lock ● Job storage features ● DSS authentication Overview 101
Foreign Interface Harness (FIH) The Foreign Interface Harness (FIH) provides a portal on the MFP. By using the FIH and third-party equipment, you can track information about copies that are made on the MFP. Requirements ● Windows 9X, Windows Me, Windows NT 4.0, Windows 2000, or Windows XP ● Access to third-party accounting hardware solutions, such as Equitrac or Copitrak devices Using the FIH To use the FIH, you must download and install the FIH software. The software is available from www.hp.
5 Note Click the appropriate button for the type of connection: Direct or Network. If you selected Direct, enter the MFP port and click OK. If you selected Network, type the IP address and port for the MFP, and then click OK. The portal is disabled. If the PIN number gets lost and the portal needs to be disabled, try using the default PIN listed to disable it. Secure Disk Erase You might need to protect deleted data from unauthorized access on the MFP hard drive.
Additional Information For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to www.hp.com/go/webjetadmin.
Security Lock The security lock is a mechanical lock that is used to prevent the removal of internal computer components. Optional EIO accessories are not protected, however. Purchase the security lock assembly separately, and then install it on the MFP. Job storage features Several job-storage features are available for this MFP. These features include printing private jobs, storing print jobs, quick-copying jobs, and proofing and holding jobs.
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9 MFP maintenance Overview This section explains basic MFP maintenance: ENWW ● Cleaning the MFP ● Managing the print cartridge ● Print cartridge conditions ● Printer maintenance kit Overview 107
Cleaning the MFP General cleaning To maintain print quality, clean the MFP thoroughly: ● every time you change the print cartridge ● whenever print-quality problems occur Clean the outside of the MFP with a lightly water-dampened cloth. Clean the inside with only a dry, lint-free cloth. Observe all warnings and cautions regarding the cleaning tasks. WARNING! Avoid touching the fusing area when cleaning the MFP. It can be hot.
Note ENWW If toner gets on your clothes, wipe it off with a dry cloth, and wash your clothes in cold water. Hot water sets toner into fabric. 3 With a dry, lint-free cloth, wipe any residue from the paper path area, the registration roller, and the print cartridge cavity. 4 Replace the print cartridge. 5 Rotate the green handle into the locked position.
6 Close the front cover, reconnect all cables, and turn the MFP on (button in). To clean the outside of the MFP ● Clean the outside of the MFP if it is visibly marked. ● Use a soft, lint-free cloth dampened with water, or water and a mild detergent. To clean the touch screen CAUTION ● Clean the touch screen when needed (fingerprints, dust build-up). ● Wipe the touch screen gently with a clean, water-dampened, lint-free cloth. Use water only. Solvents or cleaners can damage the touch screen.
Cleaning the ADF delivery system Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking). ENWW 1 Lift the top cover. 2 Locate the top and bottom ADF glass strips. 3 Clean the glass strips by wiping them gently with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 4 Locate the white, vinyl backing.
5 Locate the white, vinyl calibration strips. 6 Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 7 Close the top cover. To clean the top ADF glass strip If you are still experiencing poor copy quality, you might need to clean the top ADF glass strip. CAUTION Clean this area only if you see copy defects such as streaks, and you notice dust inside the glass strip.
CAUTION ENWW 2 Locate the latch that releases the top ADF glass strip. Push the latch to the left, and pull down to expose the inside of the glass strip. 3 Gently wipe the glass with a dry, lint-free cloth. Use dry cloth only in this area. Do not use solvents, cleaners, water, or compressed air. Doing so could severely damage the MFP. 4 Pull the latch to the left and return the glass strip to its normal position. 5 Close the ADF cover.
To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. 1 CAUTION CAUTION Open the top cover. Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the MFP. 2 Locate the rollers near the glass strips. 3 Wipe the rollers gently with a clean, water-dampened, lint-free cloth.
CAUTION ENWW 5 Open the ADF cover. 6 Locate the rollers. 7 Wipe the rollers with a clean, water-dampened, lint-free cloth. Do not pour water directly onto the rollers. Doing so might damage the MFP. 8 Close the ADF cover. 9 Close the delivery guide and wipe its outside surface with the cloth.
Managing the print cartridge When you use a new, authentic HP print cartridge (C8543X), you can obtain the following supplies information: ● amount of cartridge life remaining ● estimated number of pages remaining ● number of pages printed ● other supplies information Non-HP print cartridge Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.
Checking the toner level You can check the toner level using the MFP control panel, HP Toolbox, the embedded Web server, or HP Web Jetadmin. Using the MFP control panel 1 Touch Menu. 2 Touch Information. 3 Touch PRINT SUPPLIES STATUS PAGE. See Supplies status page for information about the supplies status page. Using HP Toolbox The following conditions must be met in order to use this feature: ● The HP Toolbox software must be installed on your computer.
Print cartridge conditions Use these procedures when you see a message that relates to the print cartridge, or when you want to change or replace the print cartridge. Order cartridge When the print cartridge is low, the MFP control panel displays the ORDER CARTRIDGE message. If the ORDER CARTRIDGE message appears, but the MFP continues printing, CARTRIDGE LOW is set to CONTINUE (the default setting). If the MFP stops printing when low toner is detected, CARTRIDGE LOW is set to STOP.
Rocking the print cartridge When you install a print cartridge for the first time, gently rock it from front to back to distribute the toner evenly inside the cartridge. Due to the new cartridge design, this is the only time you will need to rock the cartridge. Configuring alerts You can use HP Web Jetadmin or the embedded Web server in the MFP to configure the system to alert you to problems with the MFP.
Printer maintenance kit Note The printer maintenance kit is a consumable and is not covered under warranty. To ensure optimum print quality, HP ecommends that a new printer maintenance kit be installed approximately every 350,000 pages to ensure print quality. Depending on how you use the MFP, you might need to replace the kit more often. If you have questions about how frequently you should replace the printer maintenance kit, contact the support center at www.hp.com/support/ lj9040mfp or www.hp.
10 Problem solving Overview This section will help you to troubleshoot and solve MFP problems. ENWW Clearing jams Occasionally, paper can jam during printing. This section will help you to locate jams, properly clear them from the MFP, and solve repeated jams. Understanding MFP messages Many different messages can appear on the control-panel display. Some messages tell the current MFP status, such as INITIALIZING. Other messages require action, such as CLOSE RIGHT DOOR.
Clearing jams If a jam message appears on the control panel, look for paper in the locations indicated in the following illustration. You might need to look for jammed media in locations other than those that are indicated in the jam message. If the location of the jam is not obvious, look first in the front door area. After looking at the illustration, you can go to the procedure for clearing the jam. When clearing jams, be very careful not to tear the media.
Clearing jams from the input tray areas To clear jams in Tray 1 1 Check for media in the Tray 1 area, and remove any media from this area. Carefully check to be sure you have removed all pieces of torn media. 2 Open and close the right door to reset the MFP. To clear jams inside the right door ENWW 1 Open the right door. 2 Check for media in the right door area, and remove any media from this area. Carefully check to be sure you have removed all pieces of torn media.
3 Open the jam access cover. Pull out and lift the green tab. 4 Remove any media from this area by pulling it out of the MFP. 5 Push the green lever down to the original position. 6 Close the right door. To clear jams in Trays 2 and 3 1 Open the tray until it stops. 2 Check for media in the tray area, and remove any media from this area. Carefully check to be sure you have removed all pieces of torn media.
3 Close the tray. 4 Open and close the right door to reset the MFP. To clear jams in Tray 4 ENWW 1 Open the vertical transfer door on Tray 4. 2 Check for paper in this area, and remove any paper from this area. Carefully check to be sure that you have removed all pieces of torn paper.
3 If you did not see any paper in the vertical transfer door, open Tray 4. 4 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 5 Close Tray 4. 6 Close the vertical transfer door.
Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory WARNING! ENWW 1 Move the output device away from the MFP to gain access to the left door. 2 Open the left door and carefully pull out any paper from area. Avoid touching the adjacent fusing area. It can be hot. 3 Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops.
5 Open the front door. 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the MFP. Be careful not to tear the paper. 7 Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place. 8 Close all open doors. Push the output device back into place.
Clearing jams from the output areas To clear jams in the stacker or stacker/stapler Note ENWW 1 If the jam extends into the output bins, slowly and carefully pull the media straight out of the MFP so that it does not tear. 2 Move the output device away from the MFP. 3 On the stacker, lift the wire on the lower bin of the device, and carefully pull out any media from this area. On the stacker/stapler, carefully pull out any media that might be protruding from the accumulator area.
WARNING! 4 Locate the green handle in the flipper area and lift the handle. 5 Carefully pull out any media from the flipper area. Avoid touching the flipper area. It can be hot. 6 Locate the green handle in the paper path module, and then pull down on the handle. 7 Carefully pull out any media from the paper path module.
8 Close all open doors. Push the output device back into place. To clear jams in the multifunction finisher ENWW 1 Open the finisher cover. 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear.
3 Close the finisher cover. 4 Move the finisher away from the MFP. 5 Carefully remove any paper from the MFP output area. 6 Carefully remove any paper from the finisher input area.
7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 9 Close the stapler-unit door. 10 Push the multifunction finisher back into place.
To clear jams in the left door (fuser area) WARNING! 1 Move the output device away from the MFP to gain access to the left door. 2 Open the left door. Avoid touching the adjacent fusing area. It can be hot. 3 Remove any jammed or damaged media from this area by pulling it out of the MFP. 4 Press down on the green tab and carefully check for media. Be sure to remove all pieces of torn media.
5 Close the left door. Push the output device back into place. To clear a staple jam from the stacker/stapler ENWW 1 Move the stacker/stapler away from the MFP. 2 Open the stapler unit door.
3 Pull the cartridge out. 4 Pull up on the lever labeled with a green dot. 5 Remove the damaged staple. 6 Press down on the lever labeled with a green dot.
Note ENWW 7 Reinstall the staple cartridge. 8 Close the stapler unit door. 9 Push the stacker/stapler back into place. The stapler needs to reload after clearing a staple jam, so the first few documents (no more than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the output bin is not blocked.
To clear a staple jam from the multifunction finisher 1 Open the stapler-unit door. 2 Slide the stapler-unit toward you. 3 Turn the large green knob until the blue dot appears in the window of the stapler unit.
4 CAUTION ENWW Turn the small green knob at the top of the stapler unit clockwise until the staple cartridge moves to the left of the stapler unit. The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you could damage the finisher. 5 Remove the staple cartridge by squeezing the blue tabs together. 6 Pull up on the lever labeled with a green dot.
7 Remove the damaged staple. 8 Press down on the lever labeled with a green dot. 9 Reinstall the staple cartridge until it clicks into place. 10 Slide the stapler unit into the finisher.
11 Close the stapler-unit door. In rare instances, a staple jam might occur in the upper half of the stapler head. ENWW 1 Follow steps 1 through 4 for clearing a staple jam from the multifunction finisher (see To clear a staple jam from the multifunction finisher). 2 Locate the damaged staple at the back of the stapler unit, and then remove the staple. 3 Follow steps 10 through 11 for clearing a staple jam from the multifunction finisher (see To clear a staple jam from the multifunction finisher).
To clear jams in the 8-bin mailbox Note Check that the paper used is not thicker than the 8-bin mailbox supports. See Media specifications. 1 Move the 8-bin mailbox away from the MFP. To do this, stand on the left side of the MFP and pull the 8-bin mailbox straight toward you. 2 Carefully remove the upper (face-up) bin. 3 Pull down the handle on the output paper module and remove any jammed paper from this area. 4 Push the 8-bin mailbox back into place, and then reattach the upper bin.
Solving repeated jams Situation Solution General repeated jam problems 1. Check to see that the media is correctly loaded in the trays and that all width guides are correctly set (see Printing). 2. Make sure that the paper tray is set for the size of media installed and that the tray is not overloaded. 3. Try turning over the stack of media in the tray. If you are using prepunched or letterhead paper, try printing from Tray 1. 4. Do not use previously printed media or torn, worn, or irregular media.
Understanding MFP messages MFP messages appear on the control-panel display to relay the normal status of the MFP (such as Processing Job), or an error condition (such as Close Right Door) that needs attention. Resolving control panel messages lists messages that require attention, or that might raise questions. Messages are listed in alphabetical order, with numeric messages at the end of the list. Not all messages are listed, because some (such as Ready) are self-explanatory.
Resolving control panel messages Message Explanation or recommended action Access denied MENUS LOCKED Because the control-panel security is active, you cannot open the menus ACTION NOT CURRENTLY AVAILABLE FOR TRAY X TRAY SIZE CANNOT BE ANY SIZE/ANY CUSTOM A duplexed document was requested from a tray that is set to Any Size or Any Custom. Duplexing is not allowed from a tray configured to Any Size or Any Custom. Select another tray or reconfigure the tray. ADF Cover Open Close the ADF cover.
Message Explanation or recommended action Canceling... The MFP is cancelling a job. The message continues while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded. CARD SLOT X NOT FUNCTIONAL The compact flash card in the specified slot is not working correctly. CARTRIDGE FAILURE Return for Replacement The cartridge is loaded and the shipping protection strip cannot be fully removed.
Message Explanation or recommended action CLOSE FRONT OR LEFT DOOR To continue turn off then on The MFP was turned on with one of these doors open. Close the door, turn the MFP off, and then turn the MFP on. CLOSE RIGHT DOOR Close the vertical transfer door. CLOSE RIGHT DOOR To continue turn off then on The MFP was turned on with the right door open. CLOSE STAPLE DOOR Close the stapler access door on the output paper handling device. Creating...
Message Explanation or recommended action E-mail Gateway rejected the job because of the addressing information. Job failed One or more of the e-mail addresses is incorrect. Send the job again with the correct addresses. Event log empty The user is attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel. FINISHING PROCESS NOT FUNCTIONAL For help touch OK The external device might not be able to perform the finishing process, but the device might still pass paper.
Message Explanation or recommended action Gateways failed The MFP was unable to locate either an SMTP or LDAP server. Verify the gateway address. HP Digital Sending: Delivery Error A digital send job has failed and cannot be delivered. Try to send the job again. INCORRECT The wrong PIN was typed. Return to the previous screen and type the PIN again. ENWW Initializing... The MFP is starting up. INSERT OR CLOSE TRAY xx The specified tray must be inserted or closed for printing to continue.
Message Explanation or recommended action MANUALLY FEED [TYPE] [SIZE] Load the requested media into Tray 1. To override the message, touch OK if the required media is available in another tray. Touch OK to use a type and size that is available in another tray. Multiple page scan mode This message is displayed when using Job Mode to e-mail. Network connection required For Digital Sending Contact administrator A digital sending feature has been configured, but a network connection is not detected.
ENWW Message Explanation or recommended action REPLACE CARTRIDGE The print cartridge is out of toner and the Cartridge Low=CONTINUE message appears in the System Setup submenu. Touch OK to continue printing until there is no more toner. REPLACE STAPLER CARTRIDGE To continue touch OK The external paper handling device is out of staples. REPLACE STAPLES To continue touch OK The external stapling device is out of staples. Install more staples.
Message Explanation or recommended action TOO MANY PAGES IN JOB TO FINISH For help touch OK The external device received too many pages to perform the requested finishing process. TOO MANY PAGES IN JOB TO STAPLE For help touch OK The print job is too large to staple. The job will be completed unstapled. TOO MANY PAGES TO MAKE BOOKLET The page content is too large to be saddle stitched. Verify that the job is within specifications to be saddle stitched.
Message Explanation or recommended action 20 INSUFFICIENT MEMORY The MFP received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. To continue touch OK Touch OK to print the transferred data (some data might be lost), then simplify the print job or install additional memory (see MFP memory and expansion). 21 PAGE TOO COMPLEX To continue touch OK The page formatting process was not fast enough for the MFP.
Message Explanation or recommended action 30.00.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD Make sure that the scanner is unlocked. Check the cables. Turn the MFP off, and then turn the MFP on. If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp).
Message Explanation or recommended action 52.x ERROR A temporary printing error has occurred. To continue turn off then on If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp). 53.xy.zz CHECK RAM DIMM SLOT X A problem exists with the MFP memory. The DIMM that caused the error will not be used.
Message Explanation or recommended action 62 NO SYSTEM A problem exists with the MFP firmware. To continue turn off then on If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp). 64 ERROR A scan buffer error occurred. To continue turn off then on If this message persists, contact an HP-authorized service or support provider (see the HP support flyer, or go to www.hp.
Correcting output quality problems The first step in correcting output quality problems is to determine if the image defect is present when copying and printing, or only when copying. If the image defect is present only when copying, see Cleaning the ADF delivery system. If the image defect is present only when printing, use the examples in the image defect table to determine which print quality problem you are experiencing, and then see the corresponding reference pages to troubleshoot the problem.
See Misformed characters See Page skew See Curl or wave See Wrinkles or creases Light print or fade ● The print cartridge might be low. Replace the print cartridge. ● Maintenance might be due. Check this by printing a copy of the supplies status page (see Supplies status page). If maintenance is due, order and install the printer maintenance kit. (See Parts and accessories, or go to www.hp.com/support/lj9040mfp or www.hp.com/ support/lj9050mfp.
Gray background ● Do not use paper that has already been run through the MFP. ● Print a few more pages to see if the problem corrects itself. ● Turn over the stack of paper in the tray. Also, try rotating the paper 180°. ● At the MFP control panel, use the PRINT QUALITY menu to decrease the toner density setting (see Print quality submenu). ● Make sure that the environmental specifications for the MFP are being met (see Environmental specifications). ● Replace the print cartridge.
Misformed characters ● Print a few more pages to see if the problem corrects itself. ● Make sure that the environmental specifications for the MFP are being met (see Environmental specifications). ● Maintenance might be due. Check this by printing a copy of the supplies status page (see Supplies status page). If maintenance is due, order and install the printer maintenance kit. (See Parts and accessories, or go to www.hp.com/support/lj9040mfp or www.hp.com/ support/lj9050mfp.
Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser levers to the higher position while printing the envelopes. To prevent wrinkles on envelopes See Printing on envelopes for more information.
Situation/Message Solution An error occurs during a Digital Send job. Job failed. The MFP experienced an error while executing the digital sending job. The administrator should check on the status of the SMTP server. The e-mail gateway could not accept the job because the attachment is too large. Try using a different file format or sending the document a few pages at a time. Network connection required for digital sending The MFP cannot find a network connection.
Software, computer, and product interface problems Situation Solution A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (see PCL or PS font list). A page prints with clipped margins. If the page margins are clipped, you might have to print the page at 300-dpi resolution or install more memory.
Situation Solution Computer software problem. Check that your computer is working correctly by printing from a program you know works, or by printing a plain text file to see if the problem is with your program or with your driver. (For example, C:\dir>LPTn where n is the number of the computer port the MFP is connected to, for example LPT1.) To print the page, you might have to send a form feed command from your computer.
Situation Solution Garbled pages print, there are overprints, or only a portion of a page prints. ● ● ● ● ● General repeated staplerjam problems. ● ● Job has incorrect fonts. ● ● Check to see that the job to be stapled is less than 5 mm (0.1 inch) thick. Stapler might have some trapped staple wires that are obstructing the magazine. Remove loose staples and paper dust from the inside of the stapler (see To clear a staple jam from the stacker/ stapler). If you are printing an .
Situation Solution Job was not duplexed. ● ● ● Job was not stapled. Print a configuration page to ensure that the duplex printing accessory is installed correctly (see Configuration page). Make sure the duplex printing accessory has been configured in the driver. Make sure that the software is not overriding the driver setting. Jobs sent to the stapler might not be stapled for one or more of the following reasons: ● ● ● ● ● ● ● ● One-page jobs will not be stapled.
Situation Solution Jams and paper-feeding problems occur. ● ● ● ● MFP does not recognize the duplex printing accessory. ● ● ● Print a configuration page to ensure that the duplex printing accessory is installed properly (see Configuration page). Turn the MFP off. Remove and reinstall the unit. Turn the MFP on. Make sure that the duplex printing accessory has been configured in the driver. MFP does not recognize the hard disk.
Situation Solution MFP is ready, but not receiving data (the Data light does not blink). ● ● ● ● MFP is usually slow to respond. ● ● Check for loose I/O cable connections at the MFP and computer or network port. Try your I/O cable on a system that you know works. Check that the correct interface cable was selected and is securely connected to both the MFP and the computer. If the cable is not correctly configured, see the start guide for configuration information.
Situation Solution The Macintosh computer is not communicating with the MFP. ● ● ● ● ● ● The driver icon does not appear in the Chooser. ENWW ● Make sure the control panel displays READY. Make sure the correct driver is selected in the left half of the Chooser. Then make sure that the required MFP name is selected (highlighted) on the right half of the Chooser. There will be an icon next to the MFP name after the driver has been set up and configured with the PPD.
Communicating by using an optional HP Jetdirect print server If you purchase an optional HP Jetdirect internal print server, and you cannot communicate with the MFP over the network, check the operation of the print server. Check the Jetdirect configuration page for the message I/O CARD READY. To print a configuration page 1 Touch Menu. 2 Touch Information. 3 Touch Configuration Page. For troubleshooting information, see the documentation that came with the print server.
Checking the MFP configuration From the control panel, you can print pages that give details about the MFP and its current configuration. The following information pages are described here: ● Menu map ● Configuration page ● Jetdirect page ● Supplies status page ● Usage page ● PCL or PS font list ● File directory page ● Event log Use the following procedure to print these information pages. Then, see the specific sections below for more information about each page.
Configuration page Use the configuration page to view current MFP settings, to help troubleshoot MFP problems, or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page also prints. The configuration page contains the following information: Note 1 1 4 1 2 1 5 1 3 1 6 1 Device Information lists the serial number, page counts, and other information for the MFP.
Jetdirect page The second page to be printed under Configuration is the Jetdirect page, which contains the following information: 1 2 3 ENWW 1 HP Jetdirect Configuration indicates the MFP status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
Supplies status page Use the supplies status page to obtain information about the toner cartridge installed in the MFP, the amount of toner left in the toner cartridge, and the number of pages and jobs that have been processed. The page also lets you know when you should schedule the next preventative maintenance.
Usage page Use the usage page to obtain information about the page sizes and number of pages printed, copied, and sent. The usage page contains the following information: HP LaserJet 9050mfp series 1 Usage Page (S/N XXXXXXXXXX) 1 2 3 1 Product Name and Device name indicate the series of HP LaserJet MFP in use.
Event log page The first page of the event log contains the following information: 1 2 5 6 3 4 1 Current Page Count indicates the number of pages printed from the MFP. 2 Number indicates the order in which the events occurred. The last event to occur has the highest number. 3 Event indicates the internal event code for each event. 4 Page Count indicates the number of pages printed from the MFP when the event occurred. 5 Serial Number indicates the serial number of the MFP.
Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper path test ENWW 1 Touch Menu. 2 Scroll to and touch Diagnostics. 3 Scroll to and touch Paper Path Test. 4 Scroll to select the input tray you want to test, the output bin, the duplex printing accessory (if available), and number of copies, touching OK after you set the value for each.
178 Chapter 10 Problem solving ENWW
A Specifications Overview This section presents some of the product specifications.
Paper weight equivalence table Use this table to determine approximate equivalent basis weight in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row two, first column) and scan across the row to the cover weight (in the third column). The equivalent is 75 g/m2 (28 lb). Note Shaded areas indicate a standard weight for that grade. U.S. Bond Weight (lb) U.S.
Printing supplies Item Part number Description or use Print cartridge C8543X average of 30,000 pages at 5% coverage Replacement HP maximum capacity, smart print cartridge. HP LaserJet Monochrome Transparencies Specifically engineered for use with HP LaserJet monochrome printers. Letter (8.5 x 11 inches), 50 sheets/box 92296T A4 (210 x 297 mm), 50 sheets/box 92296U HP LaserJet Soft Gloss Paper Letter (8.
Printing supplies Item Part number HP MultiPurpose Paper Letter (8.5 x 11 inches), 500 sheets/ream, 10-ream carton HPM1120 Letter (8.5 x 11 inches), 500 sheets/ream, 5-ream carton HPM115R Letter (8.5 x 11 inches), 3-hole, 500 sheets/ream, 10-ream carton HPM113H Legal (8.5 x 14 inches), 500 sheets/ ream, 10-ream carton HPM1420 Tabloid (11 x 17 inches), 500 sheets/ ream, 5-ream carton HPM1720 HP Office Paper Letter (8.5 x 11 inches), 500 sheets/ream, 10-ream carton HPC8511 Letter (8.
Media specifications HP LaserJet products produce excellent print quality. This MFP accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting product performance and output quality. The MFP can use a variety of paper and other print media in accordance with the guidelines in this manual.
Supported sizes of paper for input and output Note For more information on an HP output device, see the Installation Guide that came with the MFP or output devices. Tray or Bin Capacity Paper Tray 1 Up to 100 sheets ● ● Up to 10 envelopes Maximum stack height for transparencies: 10 mm (0.4 inch) ● Standard detectable sizes: Letter, Legal, Executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, 8K, 16K Custom sizes: Minimum: 98 x 191 mm (3.9 x 7.5 inches) Maximum: 312 x 470 mm (12.
Tray or Bin Capacity Paper Upper bin Up to 125 sheets ● ● ● Duplex printing accessory ● ● ● ● 3000-sheet stacker Up to 3,000 sheets of letter- or A4-size paper ● Up to 1,500 sheets of A3 or 11 x 17 ● ● 3000-sheet stacker/ stapler Up to 3,000 sheets of letter- or A4-size paper ● Up to 1,500 sheets of A3 or 11 x 17 Up to 50 sheets stapled ● ● ENWW Weight Standard sizes: Letter, Legal, Executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K Custom sizes Custom
Tray or Bin Capacity Paper Multifunction finisher Up to 1,000 sheets of stacked 75 g/m2 (20 lb bond) for Letter and A4 (up to 50 sheets stapled), and 500 sheets stacked of 75 g/m2 (20 lb bond) for A3 and 11 x 17 (up to 25 sheets stapled) ● ● ● Weight Standard sizes: Letter, Legal, Executive, ISO A3, ISO A4, ISO A5, JIS B4, JIS B5, 11 x 17 Custom sizes: Minimum: 98 x 191 mm (3.9 x 7.5 inches) Maximum: 312 x 470 mm (12.3 x 18.
Supported types of paper Use settings on the MFP control panel to select the following types of paper and other print media. ● Plain ● Pre-printed ● Letterhead ● Transparency (see Transparencies) ● Prepunched ● Labels (see Labels) ● Bond ● Recycled ● Color ● Card stock > 163 g/m2 (see Card stock and heavy paper) ● Rough 90-105 g/m2 ● Envelope (for Tray 1 only; see Envelopes) Guidelines for using paper For best results, use conventional 75 g/m2 (20 lb bond) paper.
Symptom Problem Solution Jamming, damage to MFP Cutouts or perforations Use paper that is free of cutouts or perforations. Problems with feeding Ragged edges Use supported types of media. Multisheet feeding Paper sticking together Remove paper, fan it, and then reload it. Labels To avoid damaging the MFP, use only labels recommended for use in monochrome laser printers. Never print on the same sheet of labels more than once.
Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ● Weight: See Media specifications for supported envelope weight. ● Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.3 inch) curl and should not contain air.
Environmental specifications Power consumption Power consumption (average, in watts) a Product model Printing b Copying b Ready c Sleep 1 d , e Sleep 2 Off HP LaserJet 9050mfp 1130 Watts (50 ppm) 1160 Watts (50 ppm) 305 Watts 221 Watts 59 Watts 0.9 Watts HP LaserJet 9040mfp 1070 Watts (40 ppm) 1120 Watts (40 ppm) 305 Watts 221 Watts 59 Watts 0.9 Watts a.Values current as of May 27, 2004. Values subject to change, see www.hp.com/support/ lj9040mfp or www.hp.
Acoustical specifications Declared per ISO 9296 a HP LaserJet 9050mfp Sound power level Sound pressure level (Bystander position) HP LaserJet 9040mfp Sound power level Sound pressure level (Bystander position) Printing/copying (49 ppm) LWAd = 7.4 Bels (A) [74 dB (A)] Ready LWAd = 5.7 Bels (A) [57 dB(A)] or essentially inaudible Printing/copying (49 ppm) LpAm = 58 dB(A) Ready LpAm = 39 dB(A) or essentially inaudible Printing/copying (39 ppm) LWAd = 7.4 Bels (A) [74 dB(A)] Ready LWAd = 5.
Operating environment Operating temperature 10 to 32.5°C (50 to 91°F) Relative humidity 10 to 80% Storage temperature -40 to 15.
B Control panel menus Overview The control panel menu layout represents an attempt to show the menus used by all end users while protecting the menus used by administrators. End users will typically use the first three menus of the list. Administrators and service technicians will use the other items, which can be protected by a personal identification number (PIN). You can perform most routine printing tasks from the computer through the driver or software application.
• I/O submenu • Resets submenu ● The Fax menu is used to set options for sending and receiving faxes. ● The Diagnostics menu provides information about the MFP that administrators and service technicians can use to define settings, view usage information, and troubleshoot problems. ● The Service menu allows service technicians to monitor MFP status and to provide appropriate assistance during a service call.
Retrieve job menu Note If no private, stored, quick copy, or proof-and-hold jobs are stored on the MFP hard disk or RAM memory, the message NO STORED JOBS is displayed when the menu is selected. 1 The user is presented a list of user names. 2 The user selects a user name, and is then shown a list of jobs stored for that user. 3 The user selects a job name, and can print or delete. If a job requires a PIN to print, (lock symbol) appears next to the PRINT command and a PIN must be provided.
Paper handling menu When paper handling settings are correctly configured through the control panel, you can print by choosing the type and size of paper from the driver or software application. For more information, see Specifying paper to print on. Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from the driver (if the appropriate driver is installed). Driver and software application settings override control panel settings.
Configure device menu This menu contains all administrative functions. Originals submenu Although you can gain access to each item using the touch-screen graphical display, you can also select copying and sending items through the MFP menus. Item Values Explanation PAPER SIZE=LETTER|A4 LETTER Sets the paper size of the original document. 11x17 The MFP uses the paper sensors to automatically describe the size of the original document.
Copying submenu Item Values Explanation NUMBER OF SIDES=1 1 2 Indicates whether images should be printed on one side or both sides of the copy. ON Indicates whether copies should be collated or not collated. COLLATE=ON OFF COPIES=1 1-999 Indicates the number of copies made when you press START without selecting the number of copies using the numeric keypad.
Sending submenu Item Values Options Explanation E-MAIL SCAN PREFERENCE= COLOR COLOR BLACK AND WHITE Determines whether the document is scanned in color or black and white. FILE TYPE=PDF PDF TIFF M-TIFF JPEG Specifies the file format of the e-mail attachment. FILE SIZE= STANDARD SMALL STANDARD LARGE Specifies the compression of a file, which determines the file size.
Printing submenu Some items in this menu are available from a software application, or from the driver (if the appropriate driver is installed). Driver and program settings override control-panel settings. For more information, see Using features in the printer driver. Item Values Explanation COPIES=1 1 to 32,000 Set the default number of copies by selecting any number from 1 to 32,000. Use the numeric keypad to select the number of copies.
Item Values Explanation DUPLEX BINDING=LONG EDGE LONG EDGE SHORT EDGE Allows the user to change the binding edge for duplex printing. The menu item is displayed when a duplex printing accessory is installed in the MPF and DUPLEX=ON. OVERRIDE A4/ LETTER= YES YES NO This command is used to print on Letter-size media when an A4 job is sent but no A4-size media is loaded in the MFP (or to print on A4-size media when a Letter job is sent, but no Letter-size media is loaded in the MFP).
PCL submenu Item Values Explanation FORM LENGTH=60 5 to 128 Sets vertical spacing from 5 to 128 lines for default paper size. Enter the value using the numeric keypad. ORIENTATION= PORTRAIT PORTRAIT LANDSCAPE Allows the user to select default page orientation. Note It is best to set the page orientation from the printer driver or software application. (Driver and software settings override control panel settings.) INTERNAL: Internal fonts.
Print quality submenu Some items in this menu are accessible from a software application, or from the driver (if the appropriate driver is installed). Driver and software settings override control panel settings. For more information, see Using features in the printer driver. Item Values Explanation SET REGISTRATION PRINT TEST PAGE Shift the margin alignment to center the image on the page from top to bottom, and left to right.
Item Values Explanation RET=MEDIUM OFF LIGHT MEDIUM DARK Use MFP Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges. All print resolutions, including FastRes 1200, benefit from REt. Note It is best to change the REt setting from the driver or software application. (Driver and software settings override control-panel settings.
Item Values Explanation SHOW ADDRESS=OFF AUTO OFF Sets whether or not the MFP IP address will be shown with the Ready message. If this value is “on” the address of the EIO card in slot 1 is shown. TRAY BEHAVIOR USE REQUESTED TRAY MANUAL FEED PROMPT PS DEFER MEDIA Specifies the behavior of the tray by indicating which tray the MFP should print from. USE REQUESTED TRAY sets the tray that the MFP should print from for specified jobs. The values for this menu item are EXCLUSIVELY (default) or FIRST.
Item Values Explanation AUTO CONTINUE=ON ON OFF Determine how the MFP reacts to errors. ON: If an error prevents printing, the message is displayed, and the MFP goes offline for 10 seconds before returning online. OFF: If an error prevents printing, the message remains on the display, and the MFP does not print until Continue is touched. Note To stop printing when out of staples (when a stapler accessory is installed), set AUTO CONTINUE=OFF in the control panel System setup menu.
I/O submenu Items in the I/O (input/output) menu affect the communication between the MFP and the computer. Item Values Explanation I/O TIMEOUT=15 5-300 Use this to select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the MFP waits before ending a print job.) This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value.
Embedded Jetdirect submenu Item Options Values Explanation TCP/IP ENABLE ON Enable the TCP/IP protocol. Disable the TCP/IP protocol. OFF An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. HOST NAME CONFIG METHOD BOOTP Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server.
Item Options Values Explanation TCP/IP DEFAULT IP AUTO IP A link-local IP address 169.254.x.x will be set. LEGACY The address 192.0.0.192 will be set, consistent with older Jetdirect products. Specify the IP address (n.n.n.n) of the Primary Domain Name System (DNS) Server. PRIMARY DNS . SECONDARY DNS Specify the IP address (n.n.n.n) of the Secondary Domain Name System (DNS) Server. PROXY SERVER Specifies the proxy server to be used by embedded applications in your MFP.
Item Options LINK SPEED AUTO Values 10T HALF 10T FULL 100TX HALF 100TX FULL Explanation The print server will automatically configure itself to match the network’s link speed and communication mode. If it fails, 100TX HALF is set. 10Mbps, half-duplex operation. 10Mbps, full-duplex operation. 100Mbps, half-duplex operation. 100Mbps, full-duplex operation. Resets submenu Note Use this menu with caution. You can lose buffered page data or MFP configuration settings when you select these items.
Diagnostics menu Item Options Values Explanation PRINT EVENT LOG Generates a localized LIFO (last in, first out) list of the 50 most recent entries in the error log. The printed event log shows error number, page count, error code, and description or personality. SHOW EVENT LOG Allows the user to scroll through the contents of the event log from the control panel, and shows the 50 most recent events.
Item Options CONTROL PANEL LEDs DISPLAY BUTTONS TOUCHSCREEN Values Explanation This menu item is used by a service technician to diagnose potential printer problems. Service menu The Service menu is locked. A service technician must type a PIN to open the menu.
C MFP memory and expansion Overview This appendix includes: ● Determining memory requirements ● Installing memory ● Checking memory installation ● Saving resources (permanent resources) ● Web access feature The MFP has two double data rate (DDR) DIMM slots to provide more MFP memory. DDR DIMMs are available in 16, 32, 64, 128, and 256 MB, for a maximum of 512 MB. The MFP has two compact flash slots to provide the following features: Note ● Flash memory cards, available in 16, 32, and 64 MB.
Installing memory To install DDR memory DIMMs Use this procedure to install additional memory. Before you begin, print the configuration (touch Menu, touch Information, and then touch Print Configuration) to find out how much memory is installed in the MFP before adding more memory. The table lists the maximum amount of memory allowed for each DIMM slot.
Note ENWW 3 Loosen the two captive thumb screws on the back of the MFP. 4 Grasp the screws and pull the formatter board out of the MFP. Place it on a flat, non-conductive surface. 5 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.
6 Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.) 7 Slide the formatter board back into the MFP and tighten the two screws. 8 Plug in the power cord and connect all cables. Turn the MFP on.
To install a compact flash memory card CAUTION ENWW Do not insert a flash memory card that is designed for use with a digital camera into the MFP. The MFP does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, a message asking if you want to reformat the flash memory card appears on the control-panel display. If you choose to reformat the card, all data on the card will be lost. 1 Turn the MFP off and disconnect all power and interface cables.
5 Press the compact flash straight into the slot. CAUTION Do not insert the flash memory card at an angle. Note The first flash memory slot marked “Firmware Slot” is reserved for firmware only. Slots 2 and 3 should be used for all other solutions. 6 Slide the formatter board back into the MFP and tighten the two screws. 7 Plug in the power cord and connect all cables. Turn the MFP on.
Checking memory installation Follow this procedure to verify that DDR DIMMs and flash memory cards are installed correctly: 1 Check that the MFP control panel displays READY when the MFP is turned on. If an error message appears, a DIMM or flash memory card might have been incorrectly installed. 2 Print the configuration page. 3 Check the memory section on the configuration page and compare it to the configuration before the DIMM installation.
Web access feature Using the Web access feature The MFP comes equipped with a Web access feature.
D Regulatory information Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life. HP LaserJet printing supplies In many countries/regions, this product's printing supplies (for example, print cartridge) can be returned to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take back program is available in more than 30 countries/regions.
Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained by contacting the HP website at: www.hp.com/go/msds or www.hp.com/hpinfo/community/environment/productinfo/safety. Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase.
224 Appendix D Regulatory information ENWW
E Administration tasks Overview This section presents some of the system administrator tasks.
Embedded Web server The embedded Web server allows you to display status information, change settings, and manage the product from your computer. The embedded Web server requires a connection to the network, which is provided through the product HP Jetdirect network card. The following requirements must be met before you can use the embedded Web server: • a TCP/IP-based network. • a Web browser installed on your computer, preferably either Netscape Navigator 4.7x or Microsoft Internet Explorer 5.
Configuring and verifying an IP address TCP/IP addresses can be assigned and configured on an HP Jetdirect print server using several options: ● HP Web Jetadmin ● Embedded Web server TCP/IP assignment The system administrator or primary user is responsible for determining the TCP/IP address for a specific print server. If you are unsure what the TCP/IP address should be or if you are unfamiliar with using TCP/IP on a network, go to the HP Web site at www.hp.com.
6 Click the network link located on the left side of the configuration screen. 7 Type the new IP information. You might need to scroll down for more options. 8 Click Apply to save the settings. 9 Click the Refresh button located next to the question mark on the right side of the screen. 10 Verify the IP information by clicking Status Diagnostics or by printing a configuration page. Embedded Web server The product has an embedded Web server that can be used to modify the TCP/IP parameters.
Preferences settings Use the Preferences settings to perform the following tasks: ● set the following default flatbed scanner settings: • default document size. • default document type: text, graphics, or both. • two-sided page. ● Note set administrator contact information to allow notification of errors that require your attention. See www.hp.com/support/lj9040mfp or www.hp.com/support/lj9050mfp for more information.
8 Type the LDAP gateway. Use the same procedure as for the SMTP gateway. After you type the SMTP and the LDAP gateways, test the configuration by running the Send Gateways self-test, and then send an e-mail. To test the send gateways configuration 1 Touch Menu. 2 Touch Configure Device. 3 Touch Sending. 4 Touch E-mail. Touch Test Send Gateways. If the configuration is correct Gateways OK appears on the control-panel display. If the first test was successful, send an e-mail to yourself.
Using control panel menus For a complete list of control panel items and possible values, see Control panel menus. when additional accessories are installed, new menu items automatically appear. To print a control panel menu map 1 Touch Menu. 2 Touch Information. 3 Touch Print Menu Map. 4 Touch OK to exit the menu. To change a control panel setting 1 Touch Menu. 2 Scroll to the menu you want and touch it to select it. Depending on the menu, you might have to repeat this step to select a submenu.
Software for networks HP Web Jetadmin software HP Web Jetadmin is a browser-based management tool and should be installed only on the system administrator computer. HP Web Jetadmin is available from the Internet at www.hp.com/ go/webjetadmin. Note For the latest list of supported host systems, visit HP Customer Care Online at www.hp.com/go/ webjetadmin. When installed on a host server, HP Web Jetadmin can be opened by any client through a supported Web browser (such as Microsoft Internet Explorer 4.
Diagnostics menu System administrators can use this menu to isolate parts, and to troubleshoot jam and quality issues. Item ENWW Values Explanation PRINT EVENT LOG Generates a localized LIFO (last in, first out) list of the 50 most recent entries in the error log. The printed event log shows error number, page count, error code, and description or personality.
234 Appendix E Administration tasks ENWW
F Using the HTML Help Viewer The following topics provide information about navigating and using this HTML Help User Guide.
To create a list of favorite help topics 1 Locate the help topic you want to make a favorite topic. 2 Click the Favorites tab, and then click Add. Notes ● To return to a favorite topic, click the Favorites tab, select the topic, and then click Display. ● If you want to rename a topic, select the topic, and then type a new name in the Current topic box. ● To remove a favorite topic, select the topic and then click Remove.
Using the shortcut menu commands There are several commands on the shortcut menu that you can use to display and customize information. Note ENWW Command Description Right-click in the table of contents, and then click Open All. Right-click in the table of contents, and then click Close All. Right-click, and then click Print. Right-click in the table of contents, and then click Customize Opens all books or folders in the table of contents. This command only works if the Contents tab is displayed.
238 Appendix F Using the HTML Help Viewer ENWW
G Using accessibility shortcut keys in the Help Viewer The following topics describe how you can navigate in this user guide. ● Using F6 to switch between the Navigation and Topic Panes ● Shortcut keys for the Help Viewer ● Shortcut keys for the Contents tab ● Shortcut keys for the Index tab ● Shortcut keys for the Search tab ● Shortcut keys for the Favorites tab Notes ● There are also shortcut menu commands that can be accessed through the keyboard.
To move forward to the next topic (provided you have viewed it just previously). To turn on or off search highlighting. To refresh the topic that appears in the Topic pane (this is useful if you have linked to a Web page). To return to the home page (help authors can specify a home page for a help system). To stop the viewer from opening a page (this is also useful if you are linking to the Web and want to stop a page from downloading). To jump to a predetermined topic or Web page.
Shortcut keys for the Favorites tab To display the Favorites tab. To add the currently displayed topic to the Favorites list. To select a topic in the Favorites list. To display the selected topic. To remove the selected topic from the list.
242 Appendix G Using accessibility shortcut keys in the Help Viewer ENWW
Index Numerics 2000-sheet input tray.
buttons control panel 42 copy-screen 74 e-mail screen 82 C cables, troubleshooting 146, 168 calibration, trays 62 Cancel button, copy-screen 74 canceling jobs 43 capacity accessories 185 bins 9, 184 trays 9, 184 card stock printing 59 specifications 189 cards, EIO buffer overflow messages 153 error messages 154, 156 included 9 ordering 12 slots, locating 13 carriage returns, settings 202 cartridges, print authenticating 116 error messages 146, 149 low 206 non-HP 116 ordering 11 part numbers 181 recycling 2
custom media loading 37, 50 loading trays 49 printing 59 sizes supported 184 tray selection 66 tray settings 40, 200 cut-off pages, troubleshooting 165 D dark setting, toner density 204 Data light on control panel flashing, troubleshooting 164 locating 42 not blinking, troubleshooting 168 on, troubleshooting 166 data missing, troubleshooting 164 data transmission settings 207 date, setting 204 DC controller error messages 155 default settings copying 75 driver, changing 17 number of copies 200 restoring 43
EIO disk Device Storage Manager 231 erasing 103 features 10 file directory, printing 195 job retention 204 locking 105 not recognized 167 ordering 12 EIO Jetdirect menu 207 Electronic Industries Alliance 222 e-mail address book 86, 87 addressing using auto-complete function 85 alerts 119 body text 88 digital sending features 84 From field 82 gateway error messages 147 LDAP error messages 149 more information 88 screen 82 settings 230 SMTP error messages 148, 151 Embedded Jetdirect submenu 208 embedded print
H hard disk Device Storage Manager 231 erasing 103 features 10 file directory, printing 195 job retention 204 locking 105 not recognized 167 ordering 12 heavy paper printing 59 specifications 189 help Contents tab 240 control panel 43, 45 copying topics 236 drivers 16 e-mail screen 82 favorites 236, 241 finding topics 235, 236 Index tab 240 printing topics 236 shortcuts 237, 239 HP Digital Sending software, ordering 12 HP Driver Preconfiguration 15 HP FastRes 8 HP Jetdirect page 173 HP Jetdirect print serve
job retention copying 79 error messages 152 features, accessing 67 limit, setting 204 private jobs 67 proof and hold 71 QuickCopy 70 Retrieve job menu 195 stored jobs 68 timeout settings 204 K keypad on control panel 42, 43 keys.
media curl, troubleshooting 160 custom, loading 37 default image size setting 200 first page, different 63 fuser modes 203 HP, part numbers 181 letterhead mode 52 loading 29, 48 prepunched, loading 51 recycled 222 sizes supported 184 small, mode for 204 specifications 183, 187 transparencies 52 Tray 1 settings 65 troubleshooting 187 types supported 187 weight equivalence table 180 wrong wide, printing on 165 media jams.
orientation, page default 202 duplexing options 60 loading paper 48 Originals submenu 197 OS/2 support 14, 16 output quality cleaning page, printing 118 settings 203 troubleshooting 157 overprints, troubleshooting 165 override A4/letter 201 ozone specifications 221 P page count resetting 120 viewing 172, 176 page orientation default 202 duplexing options 60 loading paper 48 page skew, troubleshooting 160 pages not printing all 163 last 166 partial 165 stops mid-job 168 pages per minute 7 Pages Per Sheet 64
printing basic instructions 53 cleaning page 118 envelopes 55 event log 176 private jobs 68 proof and hold jobs 71 QuickCopy jobs 70 stored jobs 69 troubleshooting 163 Printing menu 200 private jobs control panel settings 195 deleting 68 options 67 printing 67 timeout settings 204 processor speed 7 proof and hold jobs control panel settings 195 creating 71 deleting 71 options 67 printing 71 timeout settings 204 protocol settings 208, 227 PS drivers 15, 16 PS error pages 163, 201 PS font list, printing 175,
Show me how Help 45 sizes, paper selecting trays by 66 supported 184 tray settings 40 skewed pages, troubleshooting 160 Sleep mode power consumption 190 settings 205 slots DIMMs supported 213 Installed Personalities and Options 172 installing DIMMs 214 slow printing, troubleshooting 164, 168 small paper mode 204 smeared toner, troubleshooting 159 SMTP servers 148, 229 software features 14 FIH (Foreign Interface Harness) 102 HP Digital Sending, ordering 12 installing on Macintosh 21 installing on Windows 19
toner adhesion problems 187 checking level 117 density settings 204 loose, troubleshooting 159 smear, troubleshooting 159 specks, troubleshooting 118, 158 usage information 175 washing off clothing 109 Toolbox, HP Alerts tab 27 alerts, setting up 119 Device Settings button 28 features 24, 26 links 28 opening 27 Status tab 27 supplies status 117 system requirements 26 touch-screen, cleaning 110 transparencies fuser mode 203 HP, part numbers 181 loading 52 printing 59 specifications 188 Tray 1 capacity 9, 184
troubleshooting ADF misfeeds 114 bins 166 blank pages 163 checklist 161 control panel messages 144 control panel, blank 161 curled pages 160 data transmission 164 Diagnostics menu 211 dropouts 158 fonts 163, 165, 168 gray background 159, 187 hard disk 167 HP Jetdirect print servers 25, 170 image defects 157 information pages 171 jams, clearing 122 jams, frequent 143 light print 158 lines 158 loose toner 159 Macintosh issues 169 networks 166, 170 paper 187 paper path test 177, 211 ports 168 power 161, 167 pr
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